At a Glance
- Tasks: Lead and optimise workshop operations while ensuring top-notch customer service.
- Company: Join a family-run business that values its people and fosters career growth.
- Benefits: Enjoy a competitive salary, bonuses, professional coaching, and fun team socials.
- Other info: Be part of an award-winning culture that prioritises employee well-being.
- Why this job: Shape the future of vehicle maintenance in a strategic yet hands-on leadership role.
- Qualifications: Experience in operations management and a passion for team development.
The predicted salary is between 50000 - 65000 £ per year.
Site-based in West Bromwich, West Midlands. Candidates could be based in or around West Bromwich, Birmingham, Wolverhampton, Walsall, Dudley, Stourbridge, Halesowen, Kingswinford, Sutton Coldfield, Solihull, Cannock, Lichfield, Bromsgrove or the wider Black Country and West Midlands region.
Salary - £50,000 - £65,000 + Bonus + Professional Coaching + Employee Assistance Programme + Christmas Bonus + Team socials including monthly BBQ and weekly breakfast events + Monday to Friday working pattern.
Running a workshop isn't just about keeping vehicles moving. It's about balancing people, process, performance and planning to deliver on every promise you make to customers. We're working with a family-run business with a simple philosophy: look after your people and they'll look after your customers. It's a culture that's won awards, helped them grow, and created an environment where people genuinely want to stay and build their careers.
As they continue to expand their operation, invest in new capabilities and prepare for the future of vehicle maintenance, we're looking for an Operations Manager who wants more than just another management role. This is an opportunity to help shape the direction of the business for years to come.
The Role
You'll be a key member of the Senior Leadership Team, working alongside the Commercial Manager, Workshop Controller and Finance Manager to ensure the business has the people, systems, capacity and investment needed to deliver today while preparing for tomorrow. This is a strategic leadership position, but it's also a hands-on role. You'll spend time planning for the future, improving processes and driving performance, while remaining close enough to the operation to support the team whenever required.
Four areas you'll own:
- Capacity & Growth
- Forecast staffing, shift patterns and resource requirements
- Plan future workshop capacity, tooling and equipment needs
- Support customer onboarding and operational readiness for new contracts
- Help ensure the business stays ahead of demand, not behind it
- Performance & Delivery
- Vehicle availability
- Turnaround times
- First-time fix rates
- PMI compliance
- Labour productivity and efficiency
- Customer service performance
- Process, Systems & Compliance
- Own and improve operational systems and procedures
- Drive continuous improvement across the customer journey, from booking through to invoice
- Ensure the operation remains safe, compliant and audit-ready
- Oversee Health & Safety, risk management and compliance
Operations Manager in Newton employer: Glen Callum Associates Automotive Ltd Careers
Join a globally recognised manufacturer of premium lubricants, oils, and fuel additives, where you will be part of a dynamic team that values innovation and technical excellence. With industry-leading product training, ongoing technical development, and a generous holiday allowance, this role offers not just a job but a pathway for professional growth in a supportive work culture. Located in the vibrant West Midlands, you'll enjoy the benefits of working in a region known for its rich automotive heritage and collaborative spirit.
Contact Details:
Glen Callum Associates Automotive Ltd Careers Recruitment Team
