At a Glance
- Tasks: Deliver a 5-star customer experience by responding to inquiries and managing complaints.
- Company: Join Gleeson, a company dedicated to exceptional customer service.
- Benefits: Opportunities for growth into management roles and a supportive team environment.
- Other info: Collaborative culture with potential for career advancement.
- Why this job: Shape customer journeys and make a real difference in people's lives.
- Qualifications: Strong communication skills and previous customer service experience.
The predicted salary is between 30000 - 40000 £ per year.
Join Gleeson as a Customer Services Advisor in Penrith to help deliver a 5-star customer experience. This role is crucial in shaping the customer journey by responding to inquiries, managing complaints, and maintaining customer satisfaction.
The ideal candidate will possess strong communication skills, customer service experience, and a collaborative mindset to work effectively across teams. Opportunities for growth into a Customer Services Manager role are available.
Regional Customer Experience Advisor – Housing Aftercare in Penrith employer: Gleeson
Gleeson is an exceptional employer that prioritises a 5-star customer experience while fostering a supportive and collaborative work culture in Penrith. Employees benefit from comprehensive training, opportunities for career advancement into managerial roles, and a commitment to employee well-being, making it a rewarding place to grow your career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Customer Experience Advisor – Housing Aftercare in Penrith
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Gleeson on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you’d handle complaints or tricky situations – we want to see your problem-solving skills shine!
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise. Remember, it’s all about making that 5-star impression right from the start.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Regional Customer Experience Advisor – Housing Aftercare in Penrith
Some tips for your application 🫡
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t shy away from showcasing any relevant experience you have in customer service.
Tailor Your Application:We want to see how you fit into our team! Take a moment to customise your CV and cover letter to highlight your experience in managing inquiries and complaints, as well as your collaborative mindset.
Be Genuine:Let your personality shine through! We’re looking for someone who can connect with customers and colleagues alike, so don’t hesitate to share your passion for delivering a 5-star customer experience.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your enthusiasm and commitment to joining our team!
How to prepare for a job interview at Gleeson
✨Know the Company Inside Out
Before your interview, take some time to research Gleeson and their approach to customer service. Understand their values and how they aim to deliver that 5-star experience. This will not only impress your interviewers but also help you align your answers with their expectations.
✨Showcase Your Communication Skills
As a Regional Customer Experience Advisor, strong communication is key. Prepare examples from your past experiences where you effectively handled inquiries or resolved complaints. Practise articulating these scenarios clearly, as this will demonstrate your ability to communicate well under pressure.
✨Emphasise Team Collaboration
Gleeson values a collaborative mindset, so be ready to discuss how you've worked successfully in teams before. Think of specific instances where you contributed to a team goal or helped resolve a conflict. This will show that you can work well with others to enhance the customer journey.
✨Prepare for Growth Questions
Since there are opportunities for growth into a Customer Services Manager role, be prepared to discuss your career aspirations. Think about how you can contribute to the company’s success and what steps you would take to develop your skills further. This shows ambition and a commitment to your professional development.
