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- Tasks: Support a 5-star customer experience and manage customer inquiries efficiently.
- Company: Join Gleeson Homes, a passionate team dedicated to building homes and changing lives.
- Benefits: Enjoy 26 days holiday, bonuses, health insurance, and development opportunities.
- Why this job: Be a champion for customers and make a real difference in their home-buying journey.
- Qualifications: Strong communication skills and experience in customer service are essential.
- Other info: Collaborative environment with endless opportunities for growth.
The predicted salary is between 28800 - 43200 £ per year.
Gleeson Homes are recruiting for a Customer Relations Advisor, responsible for supporting the delivery of a 5* Customer Experience in the region. We are looking for people first champions, who strive to deliver the best customer experience, first time, every time. The role also requires a keen eye for detail and the ability to complete administrative tasks accurately, recording key information, enabling the team to carry out the correct action.
You will work alongside the Customer Relations Manager, Build colleagues, and Customer Care Technician to ensure the delivery of an efficient and quality led aftercare service which meets both the customers and Gleeson’s high service standards.
At Gleeson Homes, we are genuinely passionate about what we do. We invest in our people and our communities, building homes, changing lives. First and foremost, we are looking for an ambassador of the Gleeson Brand, who works passionately, collaboratively and respectfully.
Main Responsibilities:- Demonstrably support the Gleeson homes continuous drive to deliver 5* customer service by championing the customer journey.
- Actively support the regional sales and build teams and the wider business to meet, if not exceed, customer expectation.
- Be a proactive member of the regional Customer Care team promoting and providing a 5* customer service level within the regional operational area.
- Administer and manage all Regional complaints in an efficient and timely manner, ensuring customer satisfaction and compliance to the New Homes Quality Code/Consumer Code at all times.
- Work in collaboration with the regional team to collate the appropriate information to provide an informed, accurate and detailed response to all customer complaints.
- Answer inbound customer calls.
- Ensure all enquiries are responded to in line with SLA’s, including the management of all voicemail messages.
- Efficient management of the Customer Care email inbox.
- Excellent customer relationship management skills within an online context as well as face to face setting.
- Excellent customer service communication skills, both written and verbal.
- IT literate especially in relation to Microsoft packages (Word/Excel/PowerPoint/Outlook).
- Experience working within a customer service role.
- Strong collaborative, team working and interpersonal skills.
- A working understanding of the financial implications of the methods and sequences of build.
- Extensive product, NHQC and Customer Service experience is preferable.
- Generous holiday entitlement of 26 days per annum + bank holidays.
- Discretionary Bonus Scheme.
- Holiday Buy Back Scheme.
- Company Pension Scheme.
- Private Medical Insurance Scheme.
- Healthshield membership.
- Life Assurance Scheme.
- Share Purchase Plan.
- Highstreet/Store Discounts.
- Development Opportunities.
Customer Relations Advisor in Penrith employer: Gleeson
Contact Detail:
Gleeson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Advisor in Penrith
✨Tip Number 1
Get to know the company! Research Gleeson Homes and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations, especially complaints. Being able to demonstrate your problem-solving skills will set you apart as a Customer Relations Advisor.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and might even give you a heads-up on job openings.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about joining the Gleeson team.
We think you need these skills to ace Customer Relations Advisor in Penrith
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, let your enthusiasm for delivering top-notch customer service shine through. We want to see that you genuinely care about making customers happy and that you understand the importance of a 5-star experience.
Be Detail-Oriented: Since the role requires a keen eye for detail, make sure your application is free from typos and errors. We appreciate candidates who can present information clearly and accurately, just like we do in our customer interactions.
Highlight Relevant Experience: Don’t forget to mention any previous roles where you’ve excelled in customer relations or service. We love seeing how your past experiences align with what we’re looking for in a Customer Relations Advisor.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and get you one step closer to joining our team!
How to prepare for a job interview at Gleeson
✨Know the Company Inside Out
Before your interview, take some time to research Gleeson Homes. Understand their values, mission, and what makes them a leader in customer service. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you delivered exceptional customer service. Highlight situations where you resolved complaints or went above and beyond for a customer. This will demonstrate your ability to champion the customer journey, which is crucial for this role.
✨Be Ready for Role-Play Scenarios
Since the role involves managing customer complaints, be prepared for potential role-play scenarios during the interview. Practice how you would handle a difficult customer situation, focusing on empathy, problem-solving, and effective communication. This will showcase your readiness to tackle real-life challenges.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training process, or how success is measured in the role. This shows that you’re not just interested in the job, but also in how you can contribute to the team and grow within the company.
