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- Tasks: Be the friendly face of customer service, helping clients with their post-completion journey.
- Company: Join Gleeson Homes, a leader in creating exceptional homes and experiences.
- Benefits: Enjoy an excellent salary, benefits package, and opportunities for career growth.
- Why this job: Make a real impact by shaping customer experiences and solving problems.
- Qualifications: Strong communication skills and experience in customer service are essential.
- Other info: Collaborative team environment with potential to progress to Customer Service Manager.
The predicted salary is between 28800 - 43200 ÂŁ per year.
At Gleeson Homes, weâre committed to creating exceptional homes and an exceptional journey for every customer. Our Customer Service team plays a vital role in achieving this, and weâre looking for a proactive, peopleâcentred Customer Service Advisor to help us deliver a consistently outstanding aftercare experience across the region.
If youâre passionate about customer service, thrive in a fastâpaced environment, and enjoy working collaboratively to solve problems, this is a fantastic opportunity to make a real impact.
What youâll be doing- Youâll be the friendly, knowledgeable first point of contact for our customers, supporting them throughout their postâcompletion journey and ensuring their experience reflects our 5â standards.
- Acting as a brand ambassador for Gleeson Homes, promoting our values and delivering a warm, professional service.
- Managing inbound calls, emails, and enquiries, ensuring all responses meet agreed SLAs.
- Conducting postâcompletion courtesy calls to understand customer experience and encourage NHQC survey engagement.
- Administering and coordinating regional complaints in line with the New Homes Quality Code.
- Gathering accurate information from Build, Sales, and other teams to support detailed, compliant responses.
- Monitoring complaint progress and providing updates in weekly regional meetings, escalating concerns when needed.
- Maintaining Customer Journey Trackers and complaints logs to support effective weekly meetings.
- Triaging customerâreported defects via My Gleeson and ensuring Build teams receive clear, accurate information.
- Supporting closed developments with defect management and Maintenance Technician scheduling.
- Assisting other regions during periods of absence to ensure continuity of service.
- Working closely with Build, Sales, and Customer Care Technicians to deliver efficient aftercare.
- Providing insight and feedback to help improve customer satisfaction and NHBC âService Afterâ scores.
- Supporting colleagues with customer queries and helping shape appropriate responses.
- Ensuring all communication and data handling meets GDPR and company IT security requirements.
- Upholding Health & Safety standards for all customer and site interactions.
- Taking responsibility for the professional use and security of company equipment.
- Strong customer relationship skills, both online and faceâtoâface.
- Excellent written and verbal communication.
- Confident IT skills, especially Microsoft Office.
- Experience in a customer service environment.
- A collaborative mindset and the ability to work effectively with multiple teams.
- Understanding of build processes and their customer impact (desirable).
- Knowledge of NHQC and customer service within the housing sector (advantageous).
This role offers the chance to shape the customer experience at a critical stage of the journey. Youâll be part of a supportive regional team, with opportunities to grow your skills and progress into a Customer Service Manager role as you develop.
If youâre motivated by helping people, solving problems, and delivering service you can be proud of, weâd love to hear from you.
Join us in delivering a 5â customer experienceCustomer Service Advisor in Nottingham employer: Gleeson
Contact Detail:
Gleeson Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Customer Service Advisor in Nottingham
â¨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Gleeson Homes. Understand their values and what makes them tick. This way, you can show off your enthusiasm and how you fit into their culture.
â¨Tip Number 2
Practice your customer service scenarios! Think about common customer issues and how you would handle them. Being able to demonstrate your problem-solving skills will really impress the interviewers.
â¨Tip Number 3
Show off your communication skills! Whether itâs in person or over the phone, make sure youâre clear and friendly. Remember, as a Customer Service Advisor, youâll be the face of Gleeson Homes, so let your personality shine through!
â¨Tip Number 4
Donât forget to follow up! After your interview, send a quick thank-you email. It shows youâre keen and professional, and it keeps you fresh in their minds. Plus, we encourage you to apply through our website for a smoother process!
We think you need these skills to ace Customer Service Advisor in Nottingham
Some tips for your application đŤĄ
Show Your Passion for Customer Service: When you're writing your application, let your enthusiasm for customer service shine through! Share specific examples of how you've gone above and beyond for customers in the past. We love to see that proactive attitude!
Tailor Your Application: Make sure to customise your application to reflect the job description. Highlight your relevant experience and skills that match what we're looking for in a Customer Service Advisor. This shows us youâve done your homework and are genuinely interested in joining our team.
Keep It Clear and Professional: Your written communication should be clear and professional. Use proper grammar and spelling, and avoid jargon unless itâs relevant. Remember, as a Customer Service Advisor, you'll be the first point of contact for our customers, so letâs make a great impression right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way to ensure your application gets to us quickly and efficiently. Plus, youâll find all the details you need about the role and our company there!
How to prepare for a job interview at Gleeson
â¨Know the Company Inside Out
Before your interview, take some time to research Gleeson Homes. Understand their values, mission, and what makes them stand out in the housing sector. This will not only help you answer questions more effectively but also show your genuine interest in the company.
â¨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a customer or successfully resolved a complaint. This will demonstrate your ability to deliver the 5â standards theyâre looking for.
â¨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This will help you provide relevant answers and show that you value communicationâan essential skill for a Customer Service Advisor. Donât hesitate to ask for clarification if you need it!
â¨Prepare Questions to Ask
At the end of the interview, youâll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, customer service strategies, or opportunities for growth within the company. This shows your enthusiasm and helps you assess if the role is the right fit for you.