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- Tasks: Lead a high-performing team to deliver a five-star homeowner experience.
- Company: A leading regional homebuilder in the UK with a focus on customer care.
- Benefits: Excellent salary and benefits package for dedicated professionals.
- Why this job: Make a real difference in customer satisfaction and team success.
- Qualifications: Strong leadership background and knowledge of customer service best practices.
- Other info: Join a dynamic company committed to excellence in customer care.
The predicted salary is between 43200 - 72000 £ per year.
A leading regional homebuilder in the United Kingdom is seeking a passionate Head of Customer Care to lead their customer care function. The role involves championing a five-star homeowner experience, leading a high-performing team, and managing satisfaction through effective communication and improvement initiatives.
Candidates should have a strong leadership background and knowledge of customer service best practices. This full-time position offers an excellent salary and benefits package.
Regional Head of Customer Care & Experience in Hessle employer: Gleeson
Contact Detail:
Gleeson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Head of Customer Care & Experience in Hessle
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to customer care. We suggest role-playing with a friend or using mock interview tools to boost your confidence and showcase your leadership skills.
✨Tip Number 3
Showcase your passion for customer experience! When you get the chance to chat with potential employers, share your ideas on how to enhance homeowner satisfaction. We want to see your enthusiasm shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Regional Head of Customer Care & Experience in Hessle
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer care shine through. We want to see how passionate you are about creating a five-star homeowner experience and leading a high-performing team.
Highlight Your Leadership Skills: Make sure to showcase your leadership background in your application. We’re looking for someone who can inspire and manage a team effectively, so share examples of how you've done this in the past.
Demonstrate Your Knowledge: Include specific examples of customer service best practices that you’ve implemented or improved. We love seeing candidates who understand the ins and outs of customer satisfaction and can bring that knowledge to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Gleeson
✨Know Your Customer Care Inside Out
Make sure you brush up on the latest customer service best practices. Understand what a five-star homeowner experience looks like and be ready to discuss how you can champion that in your role. This shows your passion and commitment to delivering exceptional service.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you motivated your team or improved customer satisfaction. This will demonstrate your strong leadership background and ability to manage a high-performing team.
✨Communicate Effectively
Since effective communication is key in this role, practice articulating your thoughts clearly and confidently. Be prepared to discuss how you would handle difficult customer interactions and improve communication within your team.
✨Bring Improvement Initiatives to the Table
Think about innovative ideas or initiatives you've implemented in previous roles that enhanced customer care. Be ready to share these during the interview, as it shows your proactive approach to driving improvement and satisfaction.
