Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support a 5* customer experience and manage customer inquiries efficiently.
- Company: Join Gleeson Homes, a passionate team dedicated to building homes and changing lives.
- Benefits: Enjoy 26 days holiday, bonuses, private medical insurance, and development opportunities.
- Why this job: Be a champion for customers and make a real difference in their home-buying journey.
- Qualifications: Strong communication skills and experience in customer service are essential.
- Other info: Collaborative environment with excellent career growth potential.
The predicted salary is between 28800 - 43200 £ per year.
Gleeson Homes are recruiting for a Customer Relations Advisor, responsible for supporting the delivery of a 5* Customer Experience in the region. We are looking for people first champions, who strive to deliver the best customer experience, first time, every time. The role also requires a keen eye for detail and the ability to complete administrative tasks accurately, recording key information, enabling the team to carry out the correct action.
You will work alongside the Customer Relations Manager, Build colleagues, and Customer Care Technician to ensure the delivery of an efficient and quality led aftercare service which meets both the customers and Gleeson’s high service standards.
Main Responsibilities:
At Gleeson Homes, we are genuinely passionate about what we do. We invest in our people and our communities, building homes, changing lives. First and foremost, we are looking for an ambassador of the Gleeson Brand, who works passionately, collaboratively and respectfully.
As a Customer Relations Advisor, you will:
- Demonstrably support the Gleeson homes continuous drive to deliver 5* customer service by championing the customer journey
- Actively support the regional sales and build teams and the wider business to meet, if not exceed, customer expectation.
- Be a proactive member of the regional Customer Care team promoting and providing a 5* customer service level within the regional operational area.
Unfortunately, no one is perfect in the world of new build homes and mistakes do happen. On these occasions you will administer and manage all Regional complaints in an efficient and timely manner, ensuring customer satisfaction and compliance to the New Homes Quality Code/Consumer Code at all times. You will work in collaboration with the regional team to collate the appropriate information to provide an informed, accurate and detailed response to all customer complaints.
Other duties required within the role are:
- Answering inbound customer calls
- Ensuring all enquiries are responded to in line with SLA’s, including the management of all voicemail messages
- Efficient management of the Customer Care email In-box.
The Ideal Candidate:
- Excellent customer relationship management skills within an online context as well as face to face setting.
- Excellent customer service communication skills, both written and verbal.
- IT literate especially in relation to Microsoft packages (Word/Excel/PowerPoint/Outlook)
- Experience working within a customer service role.
- Strong collaborative, team working and interpersonal skills.
- A working understanding of the financial implications of the methods and sequences of build.
- Extensive product, NHQC and Customer Service experience is preferable.
Benefits:
- Generous holiday entitlement of 26 days per annum + bank holidays
- Discretionary Bonus Scheme
- Holiday Buy Back Scheme
- Company Pension Scheme
- Private Medical Insurance Scheme
- Healthshield membership
- Life Assurance Scheme
- Share Purchase Plan
- Highstreet/Store Discounts
- Development Opportunities
Customer Relations Advisor in Hessle employer: Gleeson
Contact Detail:
Gleeson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Advisor in Hessle
✨Tip Number 1
Get to know the company! Research Gleeson Homes and their values. When you understand what they stand for, you can tailor your approach during interviews to show how you embody their commitment to a 5-star customer experience.
✨Tip Number 2
Practice your communication skills! As a Customer Relations Advisor, you'll need to be spot on with both verbal and written communication. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your teamwork skills! Gleeson Homes values collaboration, so be ready to share examples of how you've worked effectively in a team. Highlighting your ability to support others will make you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Gleeson team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Relations Advisor in Hessle
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, let your enthusiasm for delivering top-notch customer service shine through. We want to see that you genuinely care about making customers happy and that you understand the importance of a 5-star experience.
Be Detail-Oriented: Since the role requires a keen eye for detail, make sure your application is free from typos and errors. Double-check your information and present it clearly. This shows us that you can handle administrative tasks accurately, just like we need in the role.
Highlight Relevant Experience: Make sure to mention any previous customer service roles or experiences that relate to the position. We love seeing how your background aligns with our values and the skills needed to support our team effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Gleeson Homes and what we stand for!
How to prepare for a job interview at Gleeson
✨Know the Company Inside Out
Before your interview, take some time to research Gleeson Homes. Understand their values, mission, and what makes them a leader in customer service. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you delivered exceptional customer service. Highlight situations where you resolved complaints or went above and beyond for a customer. This will demonstrate your ability to meet the high standards expected by Gleeson Homes.
✨Be Ready for Role-Play Scenarios
Since the role involves managing customer complaints, be prepared for potential role-play scenarios during the interview. Practice how you would handle difficult customer interactions, focusing on empathy and effective communication. This will showcase your problem-solving skills and customer-first attitude.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you’re not just interested in the job, but also in how you can grow within the company.
