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- Tasks: Support a 5* customer experience and manage customer complaints efficiently.
- Company: Gleeson Homes builds homes and changes lives, investing in people and communities.
- Benefits: Enjoy 26 days holiday plus bank holidays and a collaborative work environment.
- Why this job: Join a passionate team dedicated to delivering exceptional customer service and making a difference.
- Qualifications: Strong customer service skills, IT literacy, and experience in a customer-facing role required.
- Other info: Work closely with various teams to ensure high service standards and customer satisfaction.
The predicted salary is between 28800 - 43200 £ per year.
# Customer Relations Advisor## Job Introduction**Job Introduction:**Gleeson Homes are recruiting for a **Customer Relations Advisor,** responsible for supporting the delivery of a 5\\* Customer Experience in the region. We\’re looking for people first champions, who strive to deliver the best customer experience, first time, every time. The role also requires a keen eye for detail and the ability to complete administrative tasks accurately, recording key information, enabling the team to carry out the correct action.You’ll work alongside the Customer Relations Manager, Build colleagues, and Customer Care Technician to ensure the delivery of an efficient and quality led aftercare service which meets both the customers and Gleeson’s high service standards.**With a wealth of knowledge, and limitless opportunities, Gleeson Homes is truly, right where you belong.****Main Responsibilities:**At Gleeson Homes, we’re genuinely passionate about what we do. We invest in our people and our communities, building homes, changing lives. First and foremost, we’re looking for an ambassador of the Gleeson Brand, who works passionately, collaborative and respectfully.**As a Customer Relations Advisor, you will:*** Demonstrably support the Gleeson homes continuous drive to deliver 5 \\* customer service by championing the customer journey* Actively supporting the regional sales and build teams and the wider business to meet, if not exceed, customer expectation.* Be a proactive member of the regional Customer Care team promoting and providing a 5\\* customer service level within the regional operational area.Unfortunately, no one is perfect in the world of new build homes and mistakes do happen. On these occasions you will administer and manage all Regional complaints in an efficient and timely manner, ensuring customer satisfaction and compliance to the New Homes Quality Code/Consumer Code at all times. You’ll work in collaboration with the regional team to collate the appropriate information to provide an in-formed, accurate and detailed response to all customer complaints.**Other duties required within the role are:*** Answering inbound customer calls* Ensuring all enquiries are responded to in line with SLA’s, including the management of all voicemail messages Efficient management of the Customer Care email In-box.**The Ideal Candidate:*** Excellent customer relationship management skills within an on-line context as well as face to face setting.* Excellent customer service communication skills, both written and verbal.* IT literate especially in relation to Microsoft packages (Work/Excel/PowerPoint/Outlook)* Experience working within a customer service role.* Strong collaborative, team working and interpersonal skills.* A working understanding of the financial implications of the methods and sequences of build.* Extensive product, NHQC and Customer Service experience is preferable**Benefits:*** Generous holiday entitlement of 26 days per annum + bank holidays* Discretionary Bonus Scheme* Holiday Buy Back Scheme* Company Pension Scheme* Private Medical Insurance Scheme* Healthshield membership* Life Assurance Scheme* Share Purchase Plan* Highstreet/ Store Discounts* Development OpportunitiesThe following content displays a map of the job\’s location.| OpenStreetMap contributors### Customer Relations Advisor* **Frequency** Annual* **Job Reference** gleeson/TP/60871/4425* **Contract Type** Permanent* **Closing Date** No expiry date* **Job Category** Customer Care* **Regional Office** Sheffield* **Location** Leeds, United Kingdom* **Posted on** 16 January, 2026 #J-18808-Ljbffr
Customer Relations Advisor employer: Gleeson
Contact Detail:
Gleeson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Advisor
✨Tip Number 1
Familiarise yourself with Gleeson Homes' values and mission. Understanding their commitment to delivering a 5* customer experience will help you align your approach during interviews and discussions.
✨Tip Number 2
Prepare examples from your past experiences that showcase your customer service skills, particularly in handling complaints or difficult situations. This will demonstrate your ability to manage customer relations effectively.
✨Tip Number 3
Network with current or former employees of Gleeson Homes on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Stay updated on industry trends and customer service best practices. Being knowledgeable about the latest developments in customer relations will show your commitment to excellence and your proactive nature.
We think you need these skills to ace Customer Relations Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills relevant to the role of a Customer Relations Advisor. Use specific examples that demonstrate your ability to deliver excellent customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of Gleeson Homes' commitment to a 5* customer experience. Mention how your values align with theirs and provide examples of how you've championed customer journeys in the past.
Highlight Relevant Skills: In your application, emphasise your IT literacy, particularly with Microsoft Office, and your strong communication skills. These are crucial for managing customer inquiries and complaints effectively.
Showcase Team Collaboration: Demonstrate your ability to work collaboratively by providing examples of how you've successfully worked within a team to resolve customer issues or improve service delivery. This will show that you can fit into the regional Customer Care team at Gleeson Homes.
How to prepare for a job interview at Gleeson
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer experiences. Share specific examples from your past roles where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Attention to Detail
Since the role requires a keen eye for detail, prepare to discuss how you manage administrative tasks accurately. Bring examples of how you've successfully handled detailed documentation or complaint management in previous positions.
✨Highlight Team Collaboration Skills
Gleeson Homes values teamwork, so be ready to talk about your experience working collaboratively with others. Share instances where you worked alongside colleagues to achieve a common goal, especially in a customer service context.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, particularly regarding customer complaints. Think of scenarios where you effectively resolved issues and how you ensured compliance with service standards.
