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- Tasks: Lead and motivate a service charge team while overseeing all accounting activities.
- Company: Established Birmingham-based organisation with a focus on leadership and development.
- Benefits: Competitive salary, career progression, and a supportive work environment.
- Other info: Inclusive workplace that values diverse backgrounds and experiences.
- Why this job: Make a real impact by driving excellence in service charge management.
- Qualifications: Experience in service charge management and strong leadership skills.
The predicted salary is between 40000 - 50000 £ per year.
Location: Birmingham
Contract: Permanent
Are you a confident, people‑focused leader with a strong background in service charge accounting? We're working with a well‑established Birmingham-based organisation that is looking for a Service Charge Manager to provide clear leadership, set standards of excellence, and take ownership of the service charge function. This role is ideal for someone who enjoys leading from the front, developing others, and using their technical expertise to drive consistency, accuracy, and confidence across a service charge portfolio.
The Role
As Service Charge Manager, you'll have full responsibility for leading, coaching, and motivating a service charge team while maintaining oversight of all service charge accounting activity. You'll act as a trusted point of escalation for both your team and key stakeholders, ensuring issues are resolved proactively and professionally.
- Leadership & Team Development
- Provide visible, hands-on leadership to a team, setting clear expectations and high standards.
- Coach, mentor, and support team members to build capability, confidence, and long‑term progression.
- Manage performance effectively through regular feedback, reviews, and structured development conversations.
- Allocate workload strategically to ensure deadlines are met without compromising quality.
- Service Charge Governance & Financial Oversight
- Oversee the preparation and reconciliation of annual service charge accounts in line with legal and regulatory requirements.
- Ensure compliance with RICS guidance and internal accounting controls.
- Act as a senior point of contact for property managers, clients, and external auditors on service charge matters.
- Support month‑end and year‑end processes, ensuring accuracy and transparency at all times.
- Planning, Reporting & Continuous Improvement
- Review and sign off service charge budgets and statements before issue.
- Analyse performance data and KPIs to identify risks, trends, and opportunities for improvement.
- Drive process improvements that enhance efficiency, consistency, and team effectiveness.
- Support forecasting and reporting to aid informed commercial and operational decision‑making.
- Stakeholder Leadership & Issue Resolution
- Handle high‑level or complex service charge queries with professionalism and authority.
- Build strong working relationships with internal colleagues and external stakeholders.
- Chair team meetings and lead discussions that promote clarity, accountability, and progress.
What We're Looking For
- Solid experience managing service charges within a property environment.
- A proven people leader who enjoys developing teams and setting direction.
- Strong technical knowledge of service charge accounting and RICS regulations.
- Calm, credible decision‑maker with excellent communication and stakeholder skills.
- Someone who takes ownership, leads with confidence, and raises standards.
At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.
Service Charge Manager employer: Gleeson Recruitment Ltd
Contact Detail:
Gleeson Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Charge Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property sector. Attend industry events, join relevant groups on social media, and don’t be shy to reach out to potential colleagues or mentors. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their service charge processes and think about how your experience aligns with their needs. We want you to walk in feeling confident and ready to showcase your leadership skills!
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in service charge accounting makes you the perfect fit for the role. Highlight your achievements in team development and process improvements – we want to hear your success stories!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to take on the challenge of being a Service Charge Manager.
We think you need these skills to ace Service Charge Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Charge Manager role. Highlight your experience in service charge accounting and leadership skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for leading teams and your technical expertise. Let us know why you're the perfect fit for this role and how you can drive improvements.
Showcase Your Achievements: Don’t just list your responsibilities; highlight your achievements! Use specific examples of how you've improved processes or led successful projects in service charge management. We love seeing results!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Gleeson Recruitment Ltd
✨Know Your Numbers
Make sure you brush up on your service charge accounting knowledge. Be prepared to discuss specific examples of how you've managed service charges in the past, including any challenges you faced and how you overcame them. This will show your technical expertise and confidence in the subject.
✨Showcase Your Leadership Style
Since this role requires strong leadership skills, think about how you can demonstrate your ability to lead and develop a team. Prepare anecdotes that highlight your coaching and mentoring experiences, and be ready to explain how you set expectations and motivate others.
✨Prepare for Stakeholder Scenarios
Anticipate questions related to stakeholder management and issue resolution. Think of examples where you've successfully handled complex queries or built strong relationships with clients and colleagues. This will illustrate your communication skills and ability to manage expectations.
✨Emphasise Continuous Improvement
Be ready to discuss how you've driven process improvements in previous roles. Highlight any specific KPIs you've worked with and how you've used data analysis to identify opportunities for efficiency. This will show your proactive approach and commitment to excellence.