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- Tasks: Provide top-notch IT support and troubleshoot tech issues for users.
- Company: Join a growing team at Gleeson Recruitment Group, known for inclusivity.
- Benefits: Full training, career development, and a supportive work environment.
- Why this job: Kickstart your IT career while making a real difference for users.
- Qualifications: Experience in IT support and strong problem-solving skills required.
- Other info: Dynamic role with opportunities to learn and grow in tech.
The predicted salary is between 36000 - 60000 £ per year.
We are currently recruiting for two IT Support Technicians to join a growing Service Desk function. We are looking to bring in enthusiastic and capable IT Support professionals who are keen to develop their careers within IT support.
These roles will act as the first point of contact for internal users, delivering fast, accurate, and customer-focused technical assistance while ensuring incidents are effectively triaged, resolved, or escalated when required. Full training will be provided, including exposure to bespoke systems and internal platforms.
Skills & Experience
- Providing Level L1/L2 support across hardware, software, and account issues
- Troubleshooting Windows 10/11 devices, laptops, desktops, mobile devices and printers
- Handling user account and access administration (AD, M365, Exchange, Intune)
- Supporting onboarding/offboarding and ensuring users have the tools they need
- Spotting recurring issues and contributing ideas to improve the service desk
- Delivering exceptional support to all users, including executive stakeholders
- Strong aptitude and problem-solving mindset
- Positive personality with excellent communication skills
- A genuine willingness to learn, take initiative, and make things happen
- Ability to work both independently and as part of a small team
- Comfort working in a fast-paced support environment
Experience
- Experience working on an IT Service Desk or in a technical support role
- Strong troubleshooting skills across Windows 10/11 environments
- Good knowledge of O365, Active Directory, Exchange and Intune
- Solid ticket management experience in an SLA-driven environment
- Customer-first mindset and excellent communication skills
- Curious, proactive, and keen to learn someone who takes real ownership
- ITIL awareness or certification (desirable)
- Experience supporting hardware, printers, mobile devices and basic networking
At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.
By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Service Desk Analyst in Lisburn employer: Gleeson Recruitment Ltd
Contact Detail:
Gleeson Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst in Lisburn
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for IT Support roles and practice your answers. We recommend using the STAR method to structure your responses, showcasing your problem-solving skills and customer-first mindset.
✨Tip Number 3
Show off your skills! If you’ve got any relevant projects or experiences, create a portfolio or a personal website. This is a great way to demonstrate your troubleshooting abilities and technical knowledge beyond just your CV.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service Desk Analyst in Lisburn
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your IT support experience, especially with Windows 10/11 and O365, to show us you’re the right fit!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how your problem-solving mindset aligns with our customer-first approach. Let us see your personality!
Show Off Your Communication Skills: Since this role involves delivering exceptional support, make sure your written application showcases your communication skills. Clear, concise language will help us see how you can connect with users effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Gleeson Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, O365, and Active Directory. Be ready to discuss your troubleshooting experiences and how you've resolved issues in the past. This will show that you're not just familiar with the tech but can also handle real-world problems.
✨Show Off Your Customer Service Skills
As a Service Desk Analyst, you'll be the first point of contact for users. Prepare examples of how you've delivered exceptional support in previous roles. Highlight your communication skills and your ability to remain calm under pressure—these are key in a fast-paced environment.
✨Demonstrate Your Problem-Solving Mindset
Think of specific instances where you've spotted recurring issues and contributed ideas for improvement. This shows initiative and a proactive approach, which is exactly what they’re looking for. Be ready to discuss how you take ownership of problems until they're resolved.
✨Be Ready to Learn and Adapt
Express your genuine willingness to learn and grow within the role. Mention any relevant training or certifications you have, like ITIL awareness, and be open about your eagerness to develop your skills further. Companies love candidates who are enthusiastic about their own growth!
