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For Companies At a Glance
- Tasks: Support end users with hardware and software issues while ensuring high-quality digital workspaces.
- Company: Join a dynamic team at Gleeson Recruitment Group, known for inclusivity and innovation.
- Benefits: Competitive salary, travel opportunities, and a supportive work environment.
- Why this job: Make a real impact by enhancing user experiences in a tech-driven role.
- Qualifications: Experience in 2nd Line support and strong knowledge of Windows and Microsoft 365.
- Other info: Enjoy a variety of tasks in a client-facing role with excellent career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a Digital Workspace/Field Engineer to join an established end user support function delivering high quality IT services across multiple UK locations. This is an office based role with field requirements, with regular travel to client and office sites. You will play a key role in maintaining secure, compliant, and high performing digital workspaces for end users, supporting hardware, software, and mobile technologies while delivering an excellent customer experience.
Key Responsibilities
- Provide 2nd Line End User Support for hardware, software, and application issues
- Manage incidents and service requests via the ITSM platform (eg, Hornbill)
- Build, configure, and deploy Windows 10/11 laptops and desktops
- Deliver Laptop Refresh programmes and device life cycle management
- Administer Microsoft Intune, Autopilot, and mobile device management
- Perform software installations, updates, and patch management
- Monitor device compliance, antivirus, and security tooling
- Support Active Directory administration, including group policies
- Provide basic network troubleshooting (TCP/IP, LAN/WAN)
- Assist with small scale project delivery and rollout initiatives
- Maintain strong communication with stakeholders and end users
- Travel to client as required
Required Skills & Experience
- Proven experience in a 2nd Line/Digital Workspace/EUC/Field Engineer role
- Strong knowledge of Windows 10/11 and Microsoft 365
- Hands-on experience with Microsoft Intune and device management tools
- Experience delivering Laptop Refresh/Device Rollout programmes
- Familiarity with ITSM/ITIL environments
- Understanding of Active Directory administration
- Basic network troubleshooting skills
- Excellent customer service and communication skills
- Comfortable working in client-facing environments
- Full UK driving licence (essential)
Desirable Skills
- Experience with Mobile Device Management platforms (eg, MobileIron)
- Knowledge of deployment tools such as PDQ
- Exposure to Autopilot and modern endpoint provisioning
- Experience supporting iOS and Android devices
Candidate Profile
We are looking for a hands on, personable, and proactive engineer who enjoys variety, thrives in a client facing environment, and takes ownership of issues through to resolution. The ideal candidate will balance technical capability with strong interpersonal skills and be comfortable operating both independently in the field and collaboratively within a central IT team. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.
Digital Workplace Field Engineer employer: Gleeson Recruitment Ltd
Contact Detail:
Gleeson Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Workplace Field Engineer
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events where you can connect with potential employers and fellow engineers. Don’t be shy—introduce yourself and share your passion for digital workspaces!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your experience with Windows 10/11, Microsoft Intune, and device management. This will give you an edge and something tangible to discuss in interviews.
✨Tip Number 3
Prepare for the interview by brushing up on common technical questions related to 2nd Line support and Active Directory. Practice explaining your troubleshooting process clearly—communication is key in client-facing roles!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Digital Workplace Field Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences mentioned in the job description. Highlight your 2nd Line support experience and any relevant projects you've worked on, especially those involving Windows 10/11 and Microsoft Intune.
Craft a Compelling Cover Letter: Use your cover letter to showcase your personality and passion for the role. Talk about why you love working in client-facing environments and how you can contribute to maintaining high-performing digital workspaces.
Showcase Your Customer Service Skills: Since this role is all about delivering excellent customer experiences, make sure to include examples of how you've successfully resolved issues for end users in the past. We want to see your interpersonal skills shine!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with StudySmarter.
How to prepare for a job interview at Gleeson Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, Microsoft Intune, and any other relevant technologies. Be ready to discuss your hands-on experience with these tools, as well as how you've tackled issues in previous roles.
✨Show Off Your Customer Service Skills
Since this role involves a lot of client interaction, be prepared to share examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved issues or improved user experiences.
✨Familiarise Yourself with ITSM Tools
Get comfortable with ITSM platforms like Hornbill. You might be asked about how you manage incidents and service requests, so having a solid understanding of these processes will give you an edge.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-world scenarios, such as troubleshooting a network issue or managing a device rollout. Practise articulating your thought process and problem-solving approach clearly and confidently.
