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For Companies At a Glance
- Tasks: Support end users with hardware and software issues while ensuring high-quality digital workspaces.
- Company: Join a dynamic team at a leading IT services provider.
- Benefits: Competitive salary, travel opportunities, and a supportive work environment.
- Why this job: Make a real difference in user experience across multiple locations.
- Qualifications: Experience in 2nd Line support and strong knowledge of Windows and Microsoft 365.
- Other info: Embrace inclusivity and enjoy excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a Digital Workspace/Field Engineer to join an established end user support function delivering high quality IT services across multiple UK locations. This is a field-based role with a base office, requiring regular travel to client and office sites. You will play a key role in maintaining secure, compliant, and high performing digital workspaces for end users, supporting hardware, software, and mobile technologies while delivering an excellent customer experience.
Key Responsibilities
- Provide 2nd Line End User Support for hardware, software, and application issues
- Manage incidents and service requests via the ITSM platform (eg, Hornbill)
- Build, configure, and deploy Windows 10/11 laptops and desktops
- Deliver Laptop Refresh programmes and device life cycle management
- Administer Microsoft Intune, Autopilot, and mobile device management
- Perform software installations, updates, and patch management
- Monitor device compliance, antivirus, and security tooling
- Support Active Directory administration, including group policies
- Provide basic network troubleshooting (TCP/IP, LAN/WAN)
- Assist with small scale project delivery and rollout initiatives
- Maintain strong communication with stakeholders and end users
- Travel to client as required
Required Skills & Experience
- Proven experience in a 2nd Line/Digital Workspace/EUC/Field Engineer role
- Strong knowledge of Windows 10/11 and Microsoft 365
- Hands-on experience with Microsoft Intune and device management tools
- Experience delivering Laptop Refresh/Device Rollout programmes
- Familiarity with ITSM/ITIL environments
- Understanding of Active Directory administration
- Basic network troubleshooting skills
- Excellent customer service and communication skills
- Comfortable working in client-facing environments
- Full UK driving licence (essential)
Desirable Skills
- Experience with Mobile Device Management platforms (eg, MobileIron)
- Knowledge of deployment tools such as PDQ
- Exposure to Autopilot and modern endpoint provisioning
- Experience supporting iOS and Android devices
Candidate Profile
We are looking for a hands-on, personable, and proactive engineer who enjoys variety, thrives in a client facing environment, and takes ownership of issues through to resolution. The ideal candidate will balance technical capability with strong interpersonal skills and be comfortable operating both independently in the field and collaboratively within a central IT team. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.
Digital Workplace Field Engineer in Cambridge employer: Gleeson Recruitment Ltd
Contact Detail:
Gleeson Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Workplace Field Engineer in Cambridge
✨Tip Number 1
Network like a pro! Attend industry events, meetups, or even online webinars. The more people you connect with, the better your chances of hearing about job openings before they hit the market.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to the Digital Workplace role. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Digital Workplace Field Engineer in Cambridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences mentioned in the job description. Highlight your 2nd Line support experience and any relevant projects you've worked on, especially those involving Windows 10/11 and Microsoft Intune.
Craft a Compelling Cover Letter: Use your cover letter to showcase your personality and passion for the role. Talk about why you’re excited about working in a client-facing environment and how you can contribute to delivering excellent customer service.
Showcase Your Technical Skills: Don’t forget to mention your hands-on experience with device management tools and any familiarity with ITSM/ITIL environments. This is your chance to shine a light on your technical capabilities!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Gleeson Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, Microsoft Intune, and any other relevant technologies. Be ready to discuss your hands-on experience with these tools, as well as how you've tackled 2nd line support issues in the past.
✨Show Off Your Customer Service Skills
Since this role is client-facing, it's crucial to demonstrate your excellent communication and customer service skills. Prepare examples of how you've successfully resolved user issues and maintained strong relationships with stakeholders.
✨Familiarise Yourself with ITSM Tools
Get comfortable with ITSM platforms like Hornbill. Be prepared to talk about how you've managed incidents and service requests in previous roles, as this will show your understanding of ITIL environments.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think of specific situations where you've had to troubleshoot network issues or manage device compliance, and be ready to explain your thought process and actions.
