At a Glance
- Tasks: Manage customer accounts, ensuring timely debt collection and resolving queries.
- Company: Join a dynamic finance team at Gleeson Recruitment Group.
- Benefits: Earn up to £31,000 with 30 days annual leave plus bank holidays.
- Other info: Inclusive workplace welcoming diverse backgrounds and experiences.
- Why this job: Make a real impact by managing your own portfolio in a collaborative environment.
- Qualifications: Experience in credit control, strong communication, and negotiation skills required.
The predicted salary is between 31000 - 31000 £ per year.
Location: Sutton Coldfield
Department: Credit Control
Salary: Up to £31,000
Benefits: 30 days annual leave + bank holidays
About the Role
We are looking for a proactive and detail-oriented Credit Controller to join a dynamic and fast-paced finance team. In this role, you will take ownership of a diverse customer portfolio, managing a high volume of accounts while building strong relationships with both internal teams and external clients. This is a fantastic opportunity to work in a collaborative environment where your decision-making, negotiation skills, and ability to prioritise will directly impact the business.
What You'll Be Doing
- Customer Account Management
- Oversee a portfolio of approximately (phone number removed) customers, managing accounts of varying values
- Proactively manage customer balances, ensuring timely collection of outstanding debts
- Maintain strong working relationships with customers to support prompt payment and query resolution
- Credit Control & Collections
- Contact customers via phone, email, and workflow systems to ensure payments are received on time
- Investigate and resolve account queries to reduce payment delays
- Escalate overdue accounts when required, including liaising with legal representatives
- Order & Risk Management
- Review and release held sales orders, balancing customer needs with credit risk
- Monitor accounts to ensure adherence to agreed credit limits and payment terms
- Assess creditworthiness for new and existing customers using financial reports and data
- Analysis & Reporting
- Review credit reports and financial statements, identifying any potential risks
- Support decision-making by analysing account performance and financial data
- Maintain accurate system records across multiple platforms
- Collaboration & Support
- Work closely with internal teams, including sales and branch colleagues, to resolve issues and improve collection outcomes
- Participate in branch visits where required to strengthen relationships and processes
- Contribute to team targets and deadlines in a high-volume environment
What We're Looking For
We are seeking someone who thrives in a fast-moving environment and enjoys managing multiple priorities while maintaining accuracy and attention to detail.
Key skills and experience include:
- Proven experience in credit control or collections
- Strong communication and relationship-building skills
- Confident negotiator with the ability to resolve issues effectively
- Excellent organisation and time management skills
- Analytical mindset with the ability to interpret financial information
- Comfortable working across multiple systems and platforms
- Resilient under pressure with a flexible, team-focused approach
Why Join?
- Competitive salary of up to £31,000
- Generous holiday allowance: 30 days + bank holidays
- Opportunity to manage your own portfolio and make an impact
- Supportive and collaborative team environment
- Exposure to a wide range of customers and financial scenarios
At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.
By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Credit Control in Sutton Coldfield employer: Gleeson Recruitment Group
At Gleeson Recruitment Group, we pride ourselves on being an excellent employer, offering a competitive salary of up to £31,000 and a generous holiday allowance of 30 days plus bank holidays. Our supportive and collaborative work culture fosters employee growth, allowing you to manage your own portfolio and make a meaningful impact while working alongside a dynamic finance team in Sutton Coldfield.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Control in Sutton Coldfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance world, especially those in credit control. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to credit control. Think about how you’d handle specific scenarios, like managing overdue accounts or negotiating payment terms. We want you to shine!
✨Tip Number 3
Show off your analytical skills! Bring examples of how you've used data to make decisions in past roles. This will demonstrate your ability to interpret financial information, which is key for a Credit Controller.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Credit Control in Sutton Coldfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Credit Controller role. Highlight your experience in credit control, customer account management, and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your negotiation skills and how you've successfully managed customer relationships in the past. Let us know why you want to join StudySmarter!
Showcase Your Analytical Skills:Since the role involves analysing financial data, make sure to mention any experience you have with interpreting financial reports. We love candidates who can demonstrate their analytical mindset and how it has helped them in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Gleeson Recruitment Group
✨Know Your Numbers
Before the interview, brush up on your financial knowledge. Be prepared to discuss key metrics related to credit control, such as DSO (Days Sales Outstanding) and how you’ve managed customer accounts in the past. This shows you’re not just familiar with the role but also understand the impact of your work on the business.
✨Showcase Your Communication Skills
Since this role involves building relationships with customers and internal teams, think of examples where your communication made a difference. Prepare to share specific instances where you successfully resolved disputes or negotiated payments, highlighting your ability to maintain strong working relationships.
✨Demonstrate Your Analytical Mindset
Be ready to discuss how you analyse financial data and reports. Bring examples of how you’ve identified risks or opportunities in previous roles. This will show that you can contribute to decision-making processes and support the team’s goals effectively.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a difficult customer or managing overdue accounts. Think through your approach to these scenarios beforehand, focusing on your problem-solving skills and how you prioritise tasks under pressure.
