Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer engagement strategies and enhance satisfaction and retention.
- Company: Dynamic tech company focused on customer success.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Make a real difference in customer experiences and drive success.
- Qualifications: 3+ years in customer success or account management, CRM experience required.
- Other info: Join a collaborative team with a focus on innovation and improvement.
The predicted salary is between 36000 - 60000 £ per year.
The Customer Success Manager will be responsible for the management and execution of customer engagement strategies within our client's organisations. The role focuses on enhancing customer satisfaction and retention, and the individual will report to the Head of Customer Success.
Key Responsibilities
- Manage the daily operations of the customer success team.
- Ensure timely completion of customer onboarding processes, meeting set quality standards.
- Work closely with cross-functional teams to implement customer feedback strategies and improve service delivery.
- Track and report on customer satisfaction metrics and project progress to senior management.
- Ensure compliance with industry standards and internal policies related to customer service.
- Assist in the development and implementation of process improvements to enhance customer experience.
Qualifications & Experience
- Minimum of 3 years of experience in a customer success or account management role in technology.
- Experience with customer relationship management (CRM) systems and tools.
- Knowledge of customer success best practices and strategies.
Customer Success Manager in Stoke-on-Trent employer: Gleeson Recruitment Group
Contact Detail:
Gleeson Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Success Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Customer Success Managers and practice your responses. We recommend using the STAR method to structure your answers – it’ll help you showcase your experience effectively.
✨Tip Number 3
Show off your skills! Create a portfolio or a presentation that highlights your achievements in customer success. This could include metrics you've improved or successful projects you've led – it’s a great way to stand out!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Success Manager in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Success Manager role. Highlight your experience in customer success or account management, and don’t forget to mention any CRM systems you’ve worked with. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer success and how you can enhance customer satisfaction at StudySmarter. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your impact in previous roles. Whether it’s improving customer satisfaction metrics or successfully onboarding clients, we want to know how you’ve made a difference!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do!
How to prepare for a job interview at Gleeson Recruitment Group
✨Know Your Customer Success Strategies
Before the interview, brush up on customer success best practices and strategies. Be ready to discuss how you've successfully managed customer relationships in the past and how you can apply those experiences to enhance customer satisfaction and retention.
✨Familiarise Yourself with CRM Tools
Since experience with CRM systems is crucial for this role, make sure you know the ins and outs of the tools you've used. Be prepared to share specific examples of how you've leveraged these systems to improve customer engagement and track satisfaction metrics.
✨Showcase Your Team Management Skills
As a Customer Success Manager, you'll be managing a team. Think of examples where you've led a team or collaborated with cross-functional groups. Highlight your ability to ensure timely onboarding processes and how you’ve implemented feedback strategies to improve service delivery.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about their customer engagement strategies and how they measure success. This shows your genuine interest in the role and helps you assess if the company aligns with your career goals.
