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- Tasks: Lead and optimise UK-wide water hygiene service operations for a national compliance provider.
- Company: Established compliance services provider with a focus on operational excellence.
- Benefits: Salary up to £65,000, company car, pension, healthcare, and 25 days annual leave.
- Why this job: Make a real impact in a fast-paced environment while leading a large, dynamic team.
- Qualifications: Experience in service delivery, operations, or compliance, preferably in water hygiene.
- Other info: Join a growing organisation with long-term development opportunities and a commitment to inclusivity.
The predicted salary is between 65000 - 65000 £ per year.
An established national compliance services provider is seeking an experienced Service Delivery Director to lead and optimise its UK-wide water hygiene service operations. The role offers the opportunity to take full accountability for service performance, operational efficiency and customer satisfaction across a large, geographically dispersed workforce supporting blue-chip and public sector clients. This is a hybrid role requiring a presence in their head office based in Ross-on-Wye and national travel to sites as required.
Reporting into a senior operations leadership position, the Service Delivery Director will be responsible for the organisation, leadership and performance of national service delivery and centralised scheduling functions. The role oversees a workforce of 300+ technicians, risk assessors and remedial teams, delivering in excess of 12,000 planned compliance visits per month across healthcare, facilities management, local authority and commercial environments. Key to success will be the ability to balance strategic leadership with hands-on operational control in a fast-paced, regulated setting.
Responsibilities:
- Lead national service delivery and centralised scheduling functions
- Drive operational efficiency, productivity and margin improvement
- Oversee workforce planning, engineer deployment and scheduling accuracy
- Partner with regional leadership to ensure consistent, compliant service delivery
- Act as a senior escalation point for key clients and contracts
- Support tenders, mobilisations and commercial initiatives
- Ensure health, safety, quality and regulatory compliance across operations
- Develop and report KPIs to senior leadership and board level
- Lead continuous improvement and digital transformation initiatives
Person Specification:
The successful candidate will be a commercially minded, people-focused leader with strong experience delivering complex field-based services within a regulated environment.
- Senior leadership experience in service delivery, operations or compliance
- Background in water hygiene/ water treatment or a similar background (FM, Maintenance etc)
- Proven management of large, multi-site field service teams (200+ engineers)
- Strong understanding of compliance, legislation and risk management
- Experience working with major, multi-site clients (healthcare, FM, public sector or commercial)
- Strong financial and operational decision-making capability
Rewards & Benefits:
- Salary up to £65,000 dependent on experience
- Company car or car allowance
- Pension and healthcare benefits
- 25 days annual leave plus bank holidays
- Long-term development opportunities within a growing national organisation
- Performance-related bonus
At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Service Delivery Director in Ross on Wye employer: Gleeson Recruitment Group
Contact Detail:
Gleeson Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Director in Ross on Wye
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Service Delivery Director role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their service delivery model and think about how your experience in managing large teams can bring value. Tailor your answers to show you’re the perfect fit for their needs.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you’ve driven operational efficiency and improved service delivery in past roles. Highlight your ability to balance strategic oversight with hands-on management.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged in their job search.
We think you need these skills to ace Service Delivery Director in Ross on Wye
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Delivery Director role. Highlight your experience in leading large teams and managing compliance services, as well as any specific achievements that demonstrate your operational efficiency.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share your passion for service delivery and how your background in water hygiene or similar fields aligns with our needs. Be sure to mention your leadership style and how you drive team performance.
Showcase Your Achievements: When filling out your application, don’t just list your responsibilities. Instead, showcase your achievements with quantifiable results. For example, mention how you improved service delivery metrics or enhanced customer satisfaction in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. This way, we can ensure your application gets the attention it deserves, and you’ll be one step closer to joining our fantastic team!
How to prepare for a job interview at Gleeson Recruitment Group
✨Know Your Stuff
Make sure you’re well-versed in the specifics of water hygiene and compliance services. Brush up on relevant legislation and operational standards, as this will show your potential employer that you’re not just familiar with the industry but also passionate about it.
✨Showcase Leadership Skills
Prepare examples of how you've successfully led large teams in the past. Think about specific challenges you faced and how you overcame them. This role requires a balance of strategic leadership and hands-on management, so be ready to discuss your approach to both.
✨Demonstrate Operational Efficiency
Be prepared to talk about how you've driven operational efficiency in previous roles. Have some metrics or KPIs handy that illustrate your impact on productivity and margin improvement. This will help you stand out as someone who can deliver results.
✨Engage with Their Vision
Research the company’s goals and values, especially around customer satisfaction and compliance. During the interview, express how your vision aligns with theirs and how you can contribute to their success. This shows that you’re not just looking for a job, but are genuinely interested in being part of their team.