At a Glance
- Tasks: Lead and optimise water hygiene service operations across the UK.
- Company: Established national compliance services provider with a focus on inclusivity.
- Benefits: Salary up to £70,000, company car, pension, healthcare, and 25 days leave.
- Other info: Great long-term development opportunities in a growing organisation.
- Why this job: Make a real impact in a fast-paced, regulated environment while leading a large team.
- Qualifications: Experience in service delivery, operations, or compliance, preferably in water hygiene.
An established national compliance services provider is seeking an experienced Service Delivery Manager to lead and optimise its UK-wide water hygiene service operations. The role offers the opportunity to take full accountability for service performance, operational efficiency and customer satisfaction across a large, geographically dispersed workforce supporting blue-chip and public sector clients. This is a hybrid role requiring a presence in their head office based in Ross-on-Wye and national travel to sites as required.
Reporting into a senior operations leadership position, the Service Delivery Director will be responsible for the organisation, leadership and performance of national service delivery and centralised scheduling functions. The role oversees a workforce of 300+ technicians, risk assessors and remedial teams, delivering in excess of 12,000 planned compliance visits per month across healthcare, facilities management, local authority and commercial environments. Key to success will be the ability to balance strategic leadership with hands-on operational control in a fast-paced, regulated setting.
Responsibilities:
- Lead national service delivery and centralised scheduling functions
- Drive operational efficiency, productivity and margin improvement
- Oversee workforce planning, engineer deployment and scheduling accuracy
- Partner with regional leadership to ensure consistent, compliant service delivery
- Act as a senior escalation point for key clients and contracts
- Support tenders, mobilisations and commercial initiatives
- Ensure health, safety, quality and regulatory compliance across operations
- Develop and report KPIs to senior leadership and board level
- Lead continuous improvement and digital transformation initiatives
Person Specification:
- The successful candidate will be a commercially minded, people-focused leader with strong experience delivering complex field-based services within a regulated environment.
- Senior leadership experience in service delivery, operations or compliance
- Background in water hygiene/ water treatment or a similar background (FM, Maintenance etc)
- Proven management of large, multi-site field service teams (200+ engineers)
- Strong understanding of compliance, legislation and risk management
- Experience working with major, multi-site clients (healthcare, FM, public sector or commercial)
- Strong financial and operational decision-making capability
Rewards & Benefits:
- Salary up to £70,000 dependent on experience
- Company car or car allowance
- Pension and healthcare benefits
- 25 days annual leave plus bank holidays
- Long-term development opportunities within a growing national organisation
- Performance-related bonus
At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.
By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Operations / Service Delivery Manager (Water Hygiene) in Ross on Wye employer: Gleeson Recruitment Group
Join a leading national compliance services provider that prioritises operational excellence and employee development. With a strong focus on inclusivity, we offer a supportive work culture, competitive salary packages, and opportunities for long-term growth within a dynamic environment. Based in the picturesque Ross-on-Wye, this hybrid role allows you to make a significant impact while enjoying the benefits of a balanced work-life approach.
StudySmarter Expert Advice🤫
We think this is how you could land Operations / Service Delivery Manager (Water Hygiene) in Ross on Wye
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Service Delivery Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their water hygiene services and think about how your experience aligns with their needs. This will help you stand out as a candidate who’s genuinely interested in the role.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to discuss specific examples of how you’ve led teams, improved operational efficiency, and managed client relationships. This is your chance to shine and demonstrate that you’re the right fit for the job!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that Service Delivery Manager position!
We think you need these skills to ace Operations / Service Delivery Manager (Water Hygiene) in Ross on Wye
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience and any relevant background in water hygiene or service delivery to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Share specific examples of how you've driven operational efficiency and managed large teams in the past.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use metrics where possible to demonstrate how you’ve improved service delivery or compliance in previous roles. Numbers speak volumes!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Gleeson Recruitment Group
✨Know Your Stuff
Make sure you brush up on your knowledge of water hygiene and compliance regulations. Familiarise yourself with the specific challenges faced in the industry, especially in a multi-site context. This will show that you're not just interested in the role but also understand the nuances of the field.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership experience, particularly in managing large teams and driving operational efficiency. Think about times when you've successfully led a project or improved service delivery, and be ready to discuss these in detail.
✨Understand the Company Culture
Research the company’s values and culture. Be prepared to discuss how your personal values align with theirs, especially regarding inclusivity and compliance. This can help you stand out as a candidate who fits well within their team.
✨Ask Insightful Questions
Prepare thoughtful questions that demonstrate your interest in the role and the company. Inquire about their current challenges in service delivery or how they measure success in their operations. This shows that you're proactive and genuinely interested in contributing to their goals.
