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For Companies At a Glance
- Tasks: Lead a team to enhance client retention and build strong relationships.
- Company: Join a well-established organisation focused on growth and customer satisfaction.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Why this job: Make a real impact by driving business growth through excellent customer service.
- Qualifications: Experience in B2B account management and strong leadership skills.
- Other info: Opportunity to work in a supportive team with a focus on continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Customer Retention Manager An exciting opportunity has arisen for an experienced Customer Retention Manager to join a well-established and growing organisation. This role is ideal for a confident, customer-focused professional who is passionate about delivering excellent service while driving business growth through retention strategies. You will lead a Retention and Relationship Management Team , ensuring retention targets are met and profitable client relationships are maintained. About the Role Lead and motivate a team focused on client retention and relationship management Ensure operational excellence across the function Develop and implement strategies to meet retention targets and protect market share Build strong client relationships, ensuring a first-class customer experience Work across multiple distribution channels, adapting approaches where needed About You Knowledge
Retention Manager employer: Gleeson Recruitment Group
Contact Detail:
Gleeson Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retention Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Retention Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its retention strategies. Show us that you understand their business and can bring fresh ideas to the table. Tailor your responses to highlight your experience in managing B2B relationships and driving customer satisfaction.
✨Tip Number 3
Practice your pitch! Be ready to explain how your leadership style and analytical skills can help meet retention targets. We want to see your passion for delivering excellent service and how you can motivate a team to achieve operational excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team and contributing to our growth in client retention.
We think you need these skills to ace Retention Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Retention Manager role. Highlight your experience in managing B2B account management or retention teams, and showcase any relevant achievements that demonstrate your ability to meet retention targets.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and how you can drive business growth through effective retention strategies. Don’t forget to mention your leadership skills and how you’ve motivated teams in the past.
Showcase Your Analytical Skills: Since this role requires strong analytical skills, be sure to include examples of how you've used data to make decisions or improve processes in previous roles. This will show us that you’re not just about relationships but also about results!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Gleeson Recruitment Group
✨Know Your Numbers
As a Customer Retention Manager, you'll need to demonstrate your analytical skills. Brush up on key metrics related to retention rates and customer satisfaction scores. Be ready to discuss how you've used data to drive decisions in previous roles.
✨Showcase Your Leadership Style
Since this role involves leading a team, be prepared to talk about your leadership approach. Share specific examples of how you've motivated teams in the past, especially in achieving retention targets. Highlight any strategies you've implemented that led to improved team performance.
✨Client Relationship Focus
This position is all about building strong client relationships. Think of examples where you've successfully managed client expectations or turned around a difficult situation. Emphasise your empathy and communication skills, as these are crucial for maintaining first-class customer experiences.
✨Adaptability is Key
With the role requiring work across multiple distribution channels, be ready to discuss how you've adapted your strategies in different contexts. Share instances where you've tailored your approach to meet diverse client needs, showcasing your flexibility and critical thinking.
