At a Glance
- Tasks: Lead and optimise water hygiene service operations across the UK.
- Company: Established national compliance services provider with a focus on quality.
- Benefits: Hybrid role with competitive salary and opportunities for travel.
- Other info: Join a dynamic team dedicated to operational excellence and customer satisfaction.
- Why this job: Make a real impact in a fast-paced, regulated environment while leading a large team.
- Qualifications: Experience in service delivery management and strong leadership skills.
The predicted salary is between 50000 - 65000 £ per year.
An established national compliance services provider is seeking an experienced Service Delivery Manager to lead and optimise its UK-wide water hygiene service operations. The role offers the opportunity to take full accountability for service performance, operational efficiency and customer satisfaction across a large, geographically dispersed workforce supporting blue-chip and public sector clients. This is a hybrid role requiring a presence in their head office based in Ross-on-Wye and national travel to sites as required.
The Role
Reporting into a senior operations leadership position, the Service Delivery Director will be responsible for the organisation, leadership and performance of national service delivery and centralised scheduling functions. The role oversees a workforce of 300+ technicians, risk assessors and remedial teams, delivering in excess of 12,000 planned compliance visits per month across healthcare, facilities management, local authority and commercial environments. Key to success will be the ability to balance strategic leadership with hands-on operational control in a fast-paced, regulated setting.
Responsibilities:
- Lead national service delivery and centralised scheduling functions
- Drive operational efficiency, productivity and margin improvement
- Oversee workforce planning, engineer deployment and scheduling accuracy
- Partner with regional leadership to ensure consistent, compliant service delivery
Operations / Service Delivery Manager (Water Hygiene) employer: Gleeson Recruitment Group
As a leading national compliance services provider, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee development and operational excellence. Our head office in Ross-on-Wye offers a collaborative environment where you can thrive while managing a diverse team dedicated to delivering exceptional service across the UK. With a strong focus on career growth and a commitment to employee well-being, we provide our staff with the tools and support needed to excel in their roles and make a meaningful impact in the water hygiene sector.
StudySmarter Expert Advice🤫
We think this is how you could land Operations / Service Delivery Manager (Water Hygiene)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for an Operations/Service Delivery Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their approach to water hygiene and compliance. This will not only help you answer questions but also show that you’re genuinely interested in the role and ready to lead their service delivery.
✨Tip Number 3
Practice your leadership stories! Think of specific examples where you’ve driven operational efficiency or improved service delivery. Being able to share these experiences will demonstrate your capability to manage a large workforce effectively.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that dream job. Plus, applying directly shows your enthusiasm and commitment to joining the team.
We think you need these skills to ace Operations / Service Delivery Manager (Water Hygiene)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Operations / Service Delivery Manager. Highlight your experience in leading teams and optimising service delivery, especially in compliance services. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this hybrid role. Share specific examples of how you've driven operational efficiency and improved customer satisfaction in previous positions.
Showcase Your Leadership Skills:In your application, emphasise your leadership experience. We’re looking for someone who can balance strategic oversight with hands-on management. Share stories that demonstrate your ability to lead large teams and manage complex operations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Gleeson Recruitment Group
✨Know Your Stuff
Make sure you understand the ins and outs of water hygiene services. Brush up on compliance regulations and operational efficiency strategies. Being able to discuss specific examples from your past experience will show that you're not just familiar with the role, but that you can bring real value.
✨Show Your Leadership Skills
This role requires strong leadership, so be ready to share your experiences managing teams. Think about times when you've successfully led a project or improved service delivery. Highlight how you balanced strategic oversight with hands-on management to achieve results.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss challenges you've faced in previous roles, especially in fast-paced environments. Be specific about how you identified issues, implemented solutions, and measured success. This will showcase your ability to think on your feet and drive operational improvements.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about their current challenges in service delivery or how they measure customer satisfaction. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you.
