Operations Manager

The Role

The Operations Manager will oversee all operational activity within the distribution centre, ensuring efficiency, safety and high-quality service delivery. This is a key leadership role responsible for driving performance, improving processes, and supporting the wider business as it continues to scale.

Key Responsibilities

• Lead all operational functions with full accountability for cost control, productivity, and service performance.

• Drive continuous improvement initiatives, using Lean methodologies to enhance efficiency and eliminate waste.

• Promote and maintain a strong, proactive safety culture while ensuring full regulatory compliance.

• Foster cross-functional collaboration and ensure operational flexibility to meet customer expectations.

• Support, develop and coach team members, promoting a positive and high-performing culture.

• Ensure stock accuracy and smooth coordination across warehousing, delivery, and customer service teams.

• Analyse operational data, creating actionable insights to influence decision-making.

• Produce performance reports and operational updates for senior management.

• Support the rollout and adoption of new systems, technologies, and processes.

• Encourage accountability, teamwork, and communication across all departments.

• Address performance issues, resolve conflicts and manage challenging conversations effectively.

• Respond quickly and effectively to changing operational demands.

• Maintain high standards of quality, product condition, security, and presentation.

• Work closely with customer service and sales teams to resolve order or delivery queries promptly.

• Demonstrate flexibility during peak periods, supporting extended hours where required.

About You

• At least 5 years\’ experience in an operational management role, ideally within FMCG, distribution, or a similar fast-paced environment.

• Strong communicator who can build positive relationships across all levels of the organisation.

• Highly organised, with the ability to prioritise effectively in a dynamic setting.

• Strong analytical mindset with experience turning data into operational decisions.

• Skilled in leadership, planning, and problem-solving.

• Proficient in ERP and Warehouse Management Systems, with experience supporting the introduction of new technologies.

• Resilient, adaptable, and confident managing both people and processes.

• Demonstrated experience in recruitment, coaching and team development.

At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.
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