Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead service delivery and operational performance in a tech consultancy.
- Company: Join a leading consultancy focused on CRM and ERP solutions.
- Benefits: Enjoy hybrid work, competitive salary, and a culture of collaboration.
- Why this job: Make a significant impact while driving innovation and operational excellence.
- Qualifications: Senior operational leadership experience in consulting or tech is essential.
- Other info: We value inclusivity and welcome diverse applicants.
The predicted salary is between 43200 - 72000 £ per year.
An exciting opportunity has arisen for an Operations Director to join a leading technology consultancy that specialises in delivering CRM and ERP solutions. This company is committed to providing exceptional service delivery and operational excellence, making it an ideal workplace for ambitious professionals looking to make a significant impact. The Operations Director will play a crucial role in leading service delivery, operational performance, and team leadership across core functions.
The Operations Director will oversee all aspects of the company\’s delivery functions, ensuring consistent, proactive, and commercially strong services to clients while building scalable operations to support ambitious growth.
It requires a strategic and commercially minded leader who can balance efficiency with innovation: driving operational excellence while identifying new service opportunities, especially in Managed Services, that strengthens value proposition and revenue streams.
The role is ideal for someone who thrives on commercial leadership, scaling operations in businesses of 25-50m+ turnover, and enabling teams to deliver excellence without being bogged down in the details of day-to-day delivery.
Responsibilities Included
– Act as a key member of the leadership team, shaping strategy, growth plans, and operational investment.
– Provide leadership to functional heads, setting strategic priorities, KPIs, and frameworks for each function.
– Elevate the Managed Service offering to ensure it is proactive, value-adding, and commercially sustainable.
– Monitor key delivery KPIs such as client satisfaction, utilisation, and profitability.
– Implement scalable frameworks and processes to support growth and ensure compliance across all teams.
Skills and Attributes
– Proven senior operational leadership experience in a consulting, professional services, or tech delivery environment.
– Strong commercial acumen with a track record of improving margin and scaling revenue.
– Excellent leadership and people development skills, with the ability to inspire through functional leaders.
– Familiarity with Microsoft Dynamics (BC/CRM) or similar ERP/CRM delivery environments is advantageous.
– Comfortable in a growth-stage business, strategically focused and adept at balancing operational quality with commercial pressure.
Benefits
– A pivotal leadership role shaping operational and commercial growth.
– Opportunity to design, scale, and innovate service delivery and managed services.
– Hybrid working model promoting a collaborative, purpose-driven culture.
– Competitive salary in the range plus benefits.
– A supportive environment that encourages talent development and cross-functional collaboration.
At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.
By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Operations Director employer: Gleeson Recruitment Group
Contact Detail:
Gleeson Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Director
✨Tip Number 1
Network with professionals in the technology consultancy sector, especially those who have experience in CRM and ERP solutions. Attend industry events or webinars to connect with potential colleagues and learn about the latest trends, which can give you an edge in interviews.
✨Tip Number 2
Familiarise yourself with the specific challenges and opportunities within managed services. Understanding how to elevate service offerings can demonstrate your strategic thinking and readiness to contribute to the company's growth.
✨Tip Number 3
Prepare to discuss your previous experiences in scaling operations and improving margins. Be ready to share specific examples of how you've led teams to achieve operational excellence while balancing commercial pressures.
✨Tip Number 4
Research the company’s current service delivery models and think critically about how you could enhance them. Presenting innovative ideas during your discussions can set you apart as a candidate who is not only strategic but also proactive.
We think you need these skills to ace Operations Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your senior operational leadership experience, particularly in consulting or tech delivery environments. Emphasise your commercial acumen and any relevant achievements that demonstrate your ability to improve margins and scale revenue.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your strategic focus and leadership skills align with the responsibilities of the Operations Director position, particularly in shaping strategy and driving operational excellence.
Highlight Relevant Skills: Clearly outline your familiarity with Microsoft Dynamics or similar ERP/CRM systems. Mention any specific experiences where you have successfully implemented scalable frameworks or processes that supported growth in previous roles.
Showcase Leadership Experience: Provide examples of how you have led teams and set strategic priorities in past positions. Highlight your ability to inspire functional leaders and monitor key performance indicators, such as client satisfaction and profitability.
How to prepare for a job interview at Gleeson Recruitment Group
✨Understand the Company’s Vision
Before your interview, take the time to research the company's mission and values. Understanding their commitment to exceptional service delivery and operational excellence will help you align your answers with their goals.
✨Showcase Your Leadership Experience
Be prepared to discuss your previous leadership roles in detail. Highlight specific examples where you successfully led teams, set strategic priorities, and improved operational performance, especially in a consulting or tech environment.
✨Demonstrate Commercial Acumen
Since the role requires strong commercial awareness, come equipped with examples of how you've previously driven revenue growth and improved margins. Discuss any innovative strategies you've implemented that have added value to your past employers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to balance operational quality with commercial pressure. Prepare scenarios where you had to make tough decisions or implement scalable frameworks to support growth.
