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- Tasks: Build strong relationships and guide customers in adopting cloud technologies.
- Company: Join a dynamic team at a leading software and cloud company.
- Benefits: Hybrid working, competitive salary, performance incentives, and private healthcare.
- Why this job: Make a real impact by helping customers succeed with innovative tech solutions.
- Qualifications: Experience with Microsoft technologies and strong communication skills.
- Other info: Inclusive workplace with great career progression opportunities.
The predicted salary is between 28800 - 43200 £ per year.
A Customer Success Manager plays a key role within a Software & Cloud division, helping customers maximise the value of their cloud and software investments. The role focuses on building strong relationships, understanding customer strategy, and guiding effective adoption of cloud technologies. Acting as a trusted advisor, the CSM supports digital transformation initiatives, drives measurable business outcomes, and maintains long-term customer satisfaction through proactive engagement and strong product knowledge.
Key Responsibilities
- Build and maintain long-term relationships with key stakeholders, including both technical and business decision-makers.
- Understand customer strategic objectives and align technology usage to achieve those goals.
- Develop and execute customer success plans, including adoption road maps and milestone tracking.
- Drive customer satisfaction and retention through proactive engagement and issue resolution.
- Support renewals and manage life cycle engagement, ensuring continuity and ongoing value.
- Identify cross-sell and up-sell opportunities aligned to genuine customer needs.
- Keep customers informed of relevant product updates, features, and capabilities.
- Encourage participation in workshops, enablement initiatives, and vendor incentive programmes.
Requirements
- Self-motivated with a positive and proactive attitude.
- Strong communication, organisation, and stakeholder management skills.
- Ability to build trusted, long-term partnerships.
- Strategic thinker with strong problem-solving ability.
- Commercially aware with the ability to identify growth opportunities.
- High levels of customer advocacy and service focus.
- Comfortable working in a fast-paced, team-oriented environment.
- Passion for delivering exceptional customer experience.
Package & Working Model
- Hybrid working model.
- Competitive base salary with performance-based commission.
- Performance incentives and reward schemes.
- Private healthcare or medical benefits.
- Generous annual leave allowance with progression-based increases.
- Training, development, and structured progression plan.
- Modern technology setup for both office and remote work.
Experience
- Minimum two years' experience working with Microsoft technologies.
- Strong understanding of Microsoft licensing.
- Previous experience in customer success, account management, or cloud advisory roles.
At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.
Customer Success Manager - Manchester employer: Gleeson Recruitment Group
Contact Detail:
Gleeson Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - Manchester
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to customer success. Think about how you can demonstrate your problem-solving skills and ability to build relationships with stakeholders.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Success Manager - Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience with Microsoft technologies and any relevant customer success achievements to show us you’re the perfect fit!
Showcase Your Communication Skills: Since strong communication is key in this role, use your application to demonstrate how you’ve effectively built relationships in the past. Share specific examples that showcase your ability to engage with both technical and business stakeholders.
Be Proactive and Positive: We love a self-motivated attitude! In your application, convey your proactive approach to problem-solving and customer engagement. Let us know how you’ve gone above and beyond to ensure customer satisfaction in previous roles.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you don’t miss out on this fantastic opportunity to join our team.
How to prepare for a job interview at Gleeson Recruitment Group
✨Know Your Customer Success Fundamentals
Before the interview, brush up on the key principles of customer success management. Understand how to build relationships and drive customer satisfaction. Be ready to discuss how you can help customers maximise their cloud investments.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer issues or improved their experience. Highlight your strategic thinking and how it led to measurable outcomes for previous clients.
✨Familiarise Yourself with Microsoft Technologies
Since the role requires a strong understanding of Microsoft technologies, make sure you’re up to speed on the latest updates and licensing options. Being able to discuss these confidently will show your commitment and expertise.
✨Engage with Questions
Prepare thoughtful questions about the company’s customer success strategies and how they measure success. This not only shows your interest but also helps you gauge if the company aligns with your values and career goals.