Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead IT service operations and enhance digital workplace experiences across multiple sites.
- Company: Join a purpose-driven organisation in the scientific research sector.
- Benefits: Enjoy a competitive salary, bonus, hybrid working, and a collaborative culture.
- Other info: Be part of a dynamic team with significant career growth opportunities.
- Why this job: Make a real-world impact while driving technology transformation and innovation.
- Qualifications: Experience in IT service operations and strong leadership skills required.
The predicted salary is between 70000 - 90000 £ per year.
Gleeson Recruitment Group are supporting an industry leading organisation within the scientific research sector in the search for an IT Service & Digital Workplace Lead to join their growing technology leadership function during a major period of transformation and investment. This is a rare opportunity to join a purpose driven organisation making a genuine real world impact.
As part of a newly evolving technology leadership team, the IT Service & Digital Workplace Lead will play a critical role in modernising IT service operations, improving digital employee experience, and helping shape the future technology landscape across the organisation. This role is ideal for someone who combines strong people leadership with a passion for service transformation, modern workplace technologies, and customer experience.
The Opportunity
Reporting directly to the CTO, you will lead and develop a multi-site IT Service Operations and Digital Workplace team, driving service maturity, continuous improvement, stakeholder engagement and adoption of modern workplace technologies. You will operate as both a strategic enabler and operational leader, helping to build a visible, customer-focused technology function that supports collaboration, productivity, and innovation across the wider organisation. This role will also play a key part in several major transformation initiatives, including:
- Modern workplace and EUC evolution
- Entra ID and cloud transformation
- Service maturity and automation initiatives
- Digital employee experience improvements
- Technology input into a major office relocation project
- Service optimisation and future scalability planning
Key Responsibilities
- Lead and develop the IT Service Operations and Digital Workplace function across multiple sites
- Drive service maturity, ITSM best practice, and continuous improvement initiatives
- Build trust and confidence in technology services across the business
- Manage and develop a team of technical support and application specialists
- Partner with senior stakeholders across Technology and the wider organisation
- Oversee end-user computing, workplace technology, service delivery, and supplier management
- Identify opportunities for automation, self-service, and AI-driven improvements
- Support the ongoing evolution of Microsoft 365 and cloud-based technologies
- Contribute to strategic technology planning and roadmap development
- Collaborate with leadership teams on transformation and business improvement initiatives
About You
We are looking for a confident and forward thinking technology leader who can operate effectively across both strategic and operational environments. You will likely bring experience within:
- Digital Workplace / End User Computing (EUC)
- IT Service Operations / Service Delivery
- ITSM and service maturity programmes
- Microsoft 365 environments
- Technology transformation and continuous improvement initiatives
You will also demonstrate:
- Strong people leadership and team development capability
- Excellent stakeholder management and communication skills
- The confidence to influence at leadership and board level
- A customer-focused and service-led mindset
- Experience improving IT processes, standards, and operational maturity
- A passion for innovation, modern technologies, and continuous improvement
Experience with technologies and environments such as:
- Microsoft 365
- Entra ID / Hybrid Identity
- Azure
- ITSM platforms (Freshdesk, ServiceNow or similar)
- Automation and modern workplace tooling
ITIL certification or equivalent service management experience would be advantageous.
What's On Offer
- Opportunity to work within a highly meaningful and purpose led environment
- Significant transformation and investment across Technology
- Highly visible leadership role with genuine influence
- Collaborative and mission driven culture
- Hybrid working environment
- Competitive salary, bonus, and benefits package
At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.
By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
IT Service Operations & Digital Workplace Lead in London employer: Gleeson Recruitment Group
Contact Detail:
Gleeson Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Operations & Digital Workplace Lead in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, especially since this role is about making a real-world impact. We want you to show them that you’re not just a fit for the role, but for the organisation as a whole!
✨Tip Number 3
Practice your responses to common interview questions, but don’t sound rehearsed. We suggest using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your experience effectively and demonstrate your leadership skills.
✨Tip Number 4
Don’t forget to follow up after your interviews! A simple thank-you email can go a long way in keeping you top of mind. We recommend reiterating your enthusiasm for the role and how you can contribute to their transformation initiatives.
We think you need these skills to ace IT Service Operations & Digital Workplace Lead in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the IT Service Operations & Digital Workplace Lead role. Highlight your leadership experience and any relevant technology transformation projects you've been involved in.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about this role and how you can contribute to our mission. Share specific examples of how you've improved digital employee experiences or led service maturity initiatives in the past.
Showcase Your Technical Skills: Don’t forget to mention your familiarity with Microsoft 365, Entra ID, and any ITSM platforms like ServiceNow. We want to see how your technical expertise can help us drive innovation and improve our service delivery.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. This way, we can ensure your application gets the attention it deserves and you can easily track your progress!
How to prepare for a job interview at Gleeson Recruitment Group
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technologies mentioned in the job description, like Microsoft 365 and Entra ID. Brush up on your knowledge of IT service operations and digital workplace tools, as you’ll want to demonstrate your expertise and how it can benefit the organisation.
✨Showcase Your Leadership Skills
Prepare examples that highlight your people leadership experience. Think about times when you’ve successfully led a team through transformation or improved service delivery. This role is all about strong leadership, so be ready to discuss your approach to team development and stakeholder engagement.
✨Understand the Company’s Mission
Research the organisation’s purpose and recent initiatives. Being able to articulate how your values align with theirs will show that you’re genuinely interested in making a real-world impact. It’s not just about the tech; it’s about the mission behind it!
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific challenges related to service maturity and digital workplace improvements. Think through potential scenarios and how you would apply your skills to drive continuous improvement and innovation in those situations.