At a Glance
- Tasks: Lead IT service operations and enhance digital workplace experiences across multiple sites.
- Company: Join a purpose-driven organisation in the scientific research sector.
- Benefits: Enjoy hybrid working, competitive salary, bonuses, and a collaborative culture.
- Other info: Be part of a dynamic team with significant career growth opportunities.
- Why this job: Make a real-world impact while driving technology transformation and innovation.
- Qualifications: Experience in IT service operations and strong leadership skills required.
The predicted salary is between 60000 - 80000 € per year.
Gleeson Recruitment Group are supporting an industry leading organisation within the scientific research sector in the search for an IT Service & Digital Workplace Lead to join their growing technology leadership function during a major period of transformation and investment. This is a rare opportunity to join a purpose driven organisation making a genuine real world impact.
As part of a newly evolving technology leadership team, the IT Service & Digital Workplace Lead will play a critical role in modernising IT service operations, improving digital employee experience, and helping shape the future technology landscape across the organisation. This role is ideal for someone who combines strong people leadership with a passion for service transformation, modern workplace technologies, and customer experience.
The Opportunity
Reporting directly to the CTO, you will lead and develop a multi-site IT Service Operations and Digital Workplace team, driving service maturity, continuous improvement, stakeholder engagement and adoption of modern workplace technologies. You will operate as both a strategic enabler and operational leader, helping to build a visible, customer-focused technology function that supports collaboration, productivity, and innovation across the wider organisation. This role will also play a key part in several major transformation initiatives, including:
- Modern workplace and EUC evolution
- Entra ID and cloud transformation
- Service maturity and automation initiatives
- Digital employee experience improvements
- Technology input into a major office relocation project
- Service optimisation and future scalability planning
Key Responsibilities
- Lead and develop the IT Service Operations and Digital Workplace function across multiple sites
- Drive service maturity, ITSM best practice, and continuous improvement initiatives
- Build trust and confidence in technology services across the business
- Manage and develop a team of technical support and application specialists
- Partner with senior stakeholders across Technology and the wider organisation
- Oversee end-user computing, workplace technology, service delivery, and supplier management
- Identify opportunities for automation, self-service, and AI-driven improvements
- Support the ongoing evolution of Microsoft 365 and cloud-based technologies
- Contribute to strategic technology planning and roadmap development
- Collaborate with leadership teams on transformation and business improvement initiatives
About You
We are looking for a confident and forward thinking technology leader who can operate effectively across both strategic and operational environments. You will likely bring experience within:
- Digital Workplace / End User Computing (EUC)
- IT Service Operations / Service Delivery
- ITSM and service maturity programmes
- Microsoft 365 environments
- Technology transformation and continuous improvement initiatives
You will also demonstrate:
- Strong people leadership and team development capability
- Excellent stakeholder management and communication skills
- The confidence to influence at leadership and board level
- A customer-focused and service-led mindset
- Experience improving IT processes, standards, and operational maturity
- A passion for innovation, modern technologies, and continuous improvement
Experience with technologies and environments such as:
- Microsoft 365
- Entra ID / Hybrid Identity
- Azure
- ITSM platforms (Freshdesk, ServiceNow or similar)
- Automation and modern workplace tooling
ITIL certification or equivalent service management experience would be advantageous.
What's On Offer
- Opportunity to work within a highly meaningful and purpose led environment
- Significant transformation and investment across Technology
- Highly visible leadership role with genuine influence
- Collaborative and mission driven culture
- Hybrid working environment
- Competitive salary, bonus, and benefits package
At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.
IT Service Operations & Digital Workplace Lead employer: Gleeson Recruitment Group
Join an industry-leading organisation in the scientific research sector that is dedicated to making a real-world impact. As an IT Service Operations & Digital Workplace Lead, you will thrive in a collaborative and mission-driven culture, with opportunities for significant personal and professional growth during a period of major transformation. Enjoy a hybrid working environment, competitive salary, and a comprehensive benefits package while leading a team that is at the forefront of modernising IT service operations and enhancing the digital employee experience.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Operations & Digital Workplace Lead
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in IT service operations and digital workplace technologies can make a real impact. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace IT Service Operations & Digital Workplace Lead
Some tips for your application 🫡
Know Your Stuff:Before you start writing, make sure you understand the role inside out. Check out the skills and experience mentioned in the job description and think about how your background aligns with them. This will help you tailor your application to show us why you're the perfect fit!
Be Yourself:We want to get to know the real you! Use a friendly tone and let your personality shine through in your application. Share your passion for technology and service transformation, and don’t be afraid to highlight your unique experiences that make you stand out.
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your leadership and innovation in IT service operations. Use numbers and examples where possible to illustrate your impact – we love seeing how you've made a difference in previous roles!
Apply Through Our Website:Once you’ve polished your application, head over to our website to submit it. This ensures your application goes directly to us, and we can’t wait to see what you bring to the table. Don’t forget to double-check everything before hitting send!
How to prepare for a job interview at Gleeson Recruitment Group
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technologies mentioned in the job description, especially Microsoft 365 and Entra ID. Brush up on your knowledge of ITSM best practices and be ready to discuss how you've implemented service maturity initiatives in the past.
✨Showcase Your Leadership Skills
Prepare examples that highlight your people leadership experience. Think about times when you’ve developed a team or driven change in a tech environment. Be ready to explain how you build trust and confidence in technology services across an organisation.
✨Engage with Stakeholders
Demonstrate your excellent stakeholder management skills by preparing to discuss how you’ve partnered with senior stakeholders in previous roles. Have specific examples ready that showcase your ability to influence at leadership levels and drive collaboration.
✨Emphasise Continuous Improvement
Be prepared to talk about your passion for innovation and continuous improvement. Share specific instances where you identified opportunities for automation or self-service improvements, and how those initiatives positively impacted the digital employee experience.
