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- Tasks: Lead and manage critical business systems, ensuring optimal performance and availability.
- Company: Join a forward-thinking company focused on collaboration, customer satisfaction, and accountability.
- Benefits: Enjoy hybrid working, 25 days annual leave, private medical insurance, and employee discounts.
- Why this job: Shape a new leadership role with direct exposure to C-level executives and clear career progression.
- Qualifications: Bachelor's degree in IT or equivalent experience; strong service delivery and vendor management skills required.
- Other info: Be part of a people-first culture that values inclusivity and diverse backgrounds.
The predicted salary is between 48000 - 72000 £ per year.
This is a brand-new role offering a rare opportunity to shape how critical business systems are managed and integrated across our client's infrastructure. As Business Applications Manager, you will oversee the performance, resilience, and evolution of key systems, working closely with our vendors, internal IT teams, and senior business stakeholders.
You will have a highly visible position, sitting as part of the Service Leadership Team (SLT) and helping drive a collaborative, customer-focused service culture across a 24/7 operation.
Main Responsibilities- System Management: Lead daily operations, maintenance, and upgrades of critical business systems, ensuring 99%+ availability and optimal performance.
- Incident Management: Oversee major and standard incident processes (not hands-on) including communications, root cause analysis, corrective actions, and service restoration.
- Vendor Management: Manage third-party suppliers and partners to deliver against SLAs, drive system enhancements, and lead regular service reviews.
- Change Management: Drive system change initiatives to maximise adoption, minimise disruption, and support a culture of continuous improvement.
- Project Leadership: Lead system-related projects and workstreams, including upgrades, migrations, and new implementations, ensuring delivery to time, scope, and quality.
- Stakeholder Management: Engage and influence C-level executives and department heads, translating complex system needs into clear business value.
- Training & Enablement: Work with Learning and Development to design and deliver effective user training programmes.
- Governance and Reporting: Maintain documentation, deliver system performance reports, and ensure system security compliance ("Green" status) aligned to company standards.
- Collaboration: Work cross-functionally with Service Desk, Infrastructure, DevOps, Networks, Security, and business stakeholders to deliver aligned, high-quality services.
- Bachelor's degree in Information Technology (or equivalent experience).
- Experience in Service Delivery, Applications Management, or Business Systems leadership roles.
- Proven track record managing third-party vendors and service providers.
- Strong experience overseeing incident and service management in a complex environment (ideally involving ERP/WMS platforms).
- Exceptional communication skills - able to present confidently to C-Level executives and non-technical stakeholders.
- Solid understanding of change management and training best practices.
- Proactive, resilient, and able to navigate complex IT architectures and legacy systems.
- Comfortable operating in a 24/7 distribution environment, including being part of a dedicated OOH (Out Of Hours) on rotation.
- Confident and collaborative by nature, with a strong focus on customer outcomes and accountability.
- Experience in Warehouse Management Systems (WMS), ERP and Automation systems would be beneficial.
- Advantageous Experience in our main systems, Infor M3, Consafe Astro and AutoStore.
Our Client live by three key principles: Collaboration, Customer Focus, and Accountability. We're looking for someone who embodies these values and is ready to make an immediate and lasting impact.
Why Join?- Shape a brand-new leadership role with CIO exposure and SLT membership.
- Clear progression pathway into senior IT leadership.
- Hybrid working model with flexibility.
- 25 days' annual leave + bank holidays, plus the option to buy/sell days.
- 15% bonus scheme.
- Private medical insurance and enhanced family leave policies.
- Birthday day off after one year.
- Fantastic employee discounts and long service rewards.
- A genuine people-first, performance-driven culture.
At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.
By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
IT Applications Service Manager employer: Gleeson Recruitment Group
Contact Detail:
Gleeson Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Applications Service Manager
✨Tip Number 1
Familiarise yourself with the specific systems mentioned in the job description, such as Infor M3 and Consafe Astro. Understanding these platforms will not only help you during interviews but also demonstrate your proactive approach to the role.
✨Tip Number 2
Network with professionals in the IT applications management field, especially those who have experience with ERP and WMS systems. Engaging with industry peers can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your experience in managing third-party vendors and service providers. Be ready to share specific examples of how you've driven system enhancements and maintained SLAs in previous roles.
✨Tip Number 4
Showcase your communication skills by practising how to present complex technical information to non-technical stakeholders. This is crucial for the role, so consider mock interviews or discussions with friends to refine your delivery.
We think you need these skills to ace IT Applications Service Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly understand the responsibilities and requirements of the IT Applications Service Manager position. Tailor your application to highlight relevant experiences that align with system management, incident management, and vendor management.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in service delivery and applications management. Provide specific examples of how you've successfully managed third-party vendors and led system-related projects, particularly in complex environments.
Showcase Communication Skills: Given the need for exceptional communication skills, ensure your application reflects your ability to present confidently to C-level executives and non-technical stakeholders. Use clear and concise language to demonstrate your capability in stakeholder management.
Align with Company Values: Research the company's core values of collaboration, customer focus, and accountability. In your application, illustrate how you embody these values through past experiences and how you plan to contribute to their culture.
How to prepare for a job interview at Gleeson Recruitment Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of the IT Applications Service Manager. Familiarise yourself with system management, incident management, and vendor management as these are key areas that will likely come up during the interview.
✨Showcase Your Communication Skills
Since this role involves engaging with C-level executives and non-technical stakeholders, practice articulating complex technical concepts in simple terms. Prepare examples of how you've successfully communicated with diverse audiences in the past.
✨Demonstrate Your Leadership Experience
Be ready to discuss your experience in leading projects and managing teams. Highlight specific instances where you drove system change initiatives or improved service delivery, showcasing your ability to lead in a collaborative environment.
✨Align with Company Values
Research the company's core values of collaboration, customer focus, and accountability. Prepare to discuss how your personal values align with theirs and provide examples of how you've embodied these principles in your previous roles.
