At a Glance
- Tasks: Lead and support the Credit Control team to achieve collection targets and manage workflows.
- Company: Join a dynamic finance team in Birmingham with a focus on growth and development.
- Benefits: Competitive salary, hybrid working, and opportunities for professional development.
- Other info: Enjoy a collaborative environment with excellent career progression opportunities.
- Why this job: Make a real impact by driving cash collection performance and leading a motivated team.
- Qualifications: Experience in credit control leadership and strong communication skills required.
The predicted salary is between 33000 - 35000 £ per year.
We are looking for an experienced and motivated Credit Control Team Leader to join our Head Office Finance team in Long Birmingham. In this role, you will lead and support the day-to-day activities of the credit control team, ensuring workflows are effectively managed and collection targets are consistently achieved. You will play a key role in driving cash collection performance, reducing aged debt, managing high-risk accounts, and delivering excellent customer service standards.
The successful candidate will be an experienced credit professional with strong leadership skills, capable of motivating and developing a team while confidently handling complex customer disputes and escalations.
Key Responsibilities- Lead, motivate, coach, and support the Credit Control team to achieve daily, weekly, and monthly collection targets
- Monitor team workflows and performance to ensure operational efficiency and service standards are maintained
- Conduct performance reviews, set KPIs, and identify training and development needs
- Act as the main escalation point for complex, high-value disputes and challenging payment issues
- Monitor aged debt, assess account risk, and produce accurate reporting on cash collection and debtor performance
- Develop and implement effective debt collection strategies while ensuring compliance with Provision 29 requirements
- Build and maintain strong working relationships with internal stakeholders and external customers
- Promote a professional, customer-focused approach across all areas of the team
- Previous experience within a Credit Control leadership or senior supervisory role
- Strong knowledge of credit control processes, cash collection, and debtor management
- Proven ability to lead, motivate, and develop a high-performing team
- Excellent communication, negotiation, and relationship management skills
- Confident managing escalated customer queries and resolving complex disputes
- Strong organisational skills with the ability to manage priorities effectively
- Good analytical and reporting capabilities
- Proficient in Microsoft Office and finance systems
Credit Team Leader employer: Gleeson Recruitment Group
Join our dynamic Head Office Finance team in Birmingham, where we prioritise employee growth and a supportive work culture. As a Credit Control Team Leader, you will benefit from a hybrid working model, competitive salary, and opportunities for professional development while leading a motivated team to achieve outstanding results in cash collection and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance industry, especially those in credit control. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to credit control and team leadership. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've motivated teams or resolved complex disputes. This will help you stand out as a strong candidate for the Credit Team Leader role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Credit Team Leader
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience in credit control and any achievements that demonstrate your ability to meet collection targets.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Credit Control Team Leader role. Share specific examples of how you've motivated teams and handled complex disputes in the past.
Showcase Your Analytical Skills:Since this role involves monitoring aged debt and producing reports, make sure to mention any relevant analytical skills or tools you’ve used. We love seeing how you can turn data into actionable insights!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Gleeson Recruitment Group
✨Know Your Numbers
Before the interview, brush up on key metrics related to credit control and cash collection. Be ready to discuss how you've achieved targets in previous roles and how you can apply that experience to help the new team succeed.
✨Showcase Your Leadership Style
Prepare examples of how you've motivated and developed your team in the past. Think about specific situations where your leadership made a difference, especially in handling disputes or improving performance.
✨Understand the Company Culture
Research the company’s values and culture. Be prepared to explain how your approach to customer service aligns with their standards and how you can contribute to a professional, customer-focused environment.
✨Prepare for Scenario Questions
Anticipate questions about managing high-risk accounts and resolving complex disputes. Think through your strategies and be ready to share real-life examples that demonstrate your problem-solving skills and analytical capabilities.
