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For Companies At a Glance
- Tasks: Lead IT service operations and enhance digital workplace experiences across multiple sites.
- Company: Join a purpose-driven organisation in the scientific research sector.
- Benefits: Competitive salary, bonus, hybrid working, and a collaborative culture.
- Other info: Opportunity for significant career growth in a mission-driven environment.
- Why this job: Make a real-world impact while driving technology transformation and innovation.
- Qualifications: Experience in IT service operations and strong leadership skills required.
The predicted salary is between 60000 - 80000 £ per year.
Gleeson Recruitment Group are supporting an industry leading organisation within the scientific research sector in the search for an IT Service & Digital Workplace Lead to join their growing technology leadership function during a major period of transformation and investment. This is a rare opportunity to join a purpose driven organisation making a genuine real world impact.
As part of a newly evolving technology leadership team, the IT Service & Digital Workplace Lead will play a critical role in modernising IT service operations, improving digital employee experience, and helping shape the future technology landscape across the organisation. This role is ideal for someone who combines strong people leadership with a passion for service transformation, modern workplace technologies, and customer experience.
The Opportunity
Reporting directly to the CTO, you will lead and develop a multi-site IT Service Operations and Digital Workplace team, driving service maturity, continuous improvement, stakeholder engagement and adoption of modern workplace technologies. You will operate as both a strategic enabler and operational leader, helping to build a visible, customer-focused technology function that supports collaboration, productivity, and innovation across the wider organisation. This role will also play a key part in several major transformation initiatives, including:
- Modern workplace and EUC evolution
- Entra ID and cloud transformation
- Service maturity and automation initiatives
- Digital employee experience improvements
- Technology input into a major office relocation project
- Service optimisation and future scalability planning
Key Responsibilities
- Lead and develop the IT Service Operations and Digital Workplace function across multiple sites
- Drive service maturity, ITSM best practice, and continuous improvement initiatives
- Build trust and confidence in technology services across the business
- Manage and develop a team of technical support and application specialists
- Partner with senior stakeholders across Technology and the wider organisation
- Oversee end-user computing, workplace technology, service delivery, and supplier management
- Identify opportunities for automation, self-service, and AI-driven improvements
- Support the ongoing evolution of Microsoft 365 and cloud-based technologies
- Contribute to strategic technology planning and roadmap development
- Collaborate with leadership teams on transformation and business improvement initiatives
About You
We are looking for a confident and forward thinking technology leader who can operate effectively across both strategic and operational environments. You will likely bring experience within:
- Digital Workplace / End User Computing (EUC)
- IT Service Operations / Service Delivery
- ITSM and service maturity programmes
- Microsoft 365 environments
- Technology transformation and continuous improvement initiatives
You will also demonstrate:
- Strong people leadership and team development capability
- Excellent stakeholder management and communication skills
- The confidence to influence at leadership and board level
- A customer-focused and service-led mindset
- Experience improving IT processes, standards, and operational maturity
- A passion for innovation, modern technologies, and continuous improvement
Experience with technologies and environments such as:
- Microsoft 365
- Entra ID / Hybrid Identity
- Azure
- ITSM platforms (Freshdesk, ServiceNow or similar)
- Automation and modern workplace tooling
ITIL certification or equivalent service management experience would be advantageous.
What's On Offer
- Opportunity to work within a highly meaningful and purpose led environment
- Significant transformation and investment across Technology
- Highly visible leadership role with genuine influence
- Collaborative and mission driven culture
- Hybrid working environment
- Competitive salary, bonus, and benefits package
At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.
By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
IT Service Operations & Digital Workplace Lead in City of London employer: Gleeson Recruitment Group
Contact Detail:
Gleeson Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Operations & Digital Workplace Lead in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, especially since this role is about making a real-world impact. We want you to show them that you’re not just a fit for the role, but for the organisation as a whole.
✨Tip Number 3
Practice your pitch! Be ready to articulate your experience and how it aligns with the responsibilities of the IT Service Operations & Digital Workplace Lead. We suggest rehearsing with a friend or in front of a mirror to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are eager to contribute to our mission-driven culture.
We think you need these skills to ace IT Service Operations & Digital Workplace Lead in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in IT service operations and digital workplace technologies, and don’t forget to showcase your leadership skills. We want to see how you can drive service maturity and improve employee experiences!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our mission. Share specific examples of your past successes in technology transformation and team development.
Showcase Your Technical Skills: Don’t hold back on your technical expertise! Mention your experience with Microsoft 365, Entra ID, and any ITSM platforms you've worked with. We’re looking for someone who can contribute to our tech planning and help us innovate.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Gleeson Recruitment Group
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technologies mentioned in the job description, especially Microsoft 365 and Entra ID. Brush up on your knowledge of IT service operations and digital workplace tools, as you’ll want to demonstrate your expertise and how it can benefit the organisation.
✨Showcase Your Leadership Skills
Prepare examples that highlight your people leadership experience. Think about times when you’ve successfully managed a team or led a project, particularly in service transformation or continuous improvement initiatives. This will show them you’re not just a tech whiz but also a capable leader.
✨Engage with Stakeholders
Be ready to discuss how you’ve effectively engaged with stakeholders in previous roles. They’ll be looking for someone who can build trust and confidence in technology services, so share specific instances where you’ve influenced decision-making at a senior level.
✨Emphasise Your Customer-Focused Mindset
Since this role is all about improving the digital employee experience, come prepared with examples of how you’ve put customers or end-users first in your past work. Highlight any initiatives you’ve led that improved service delivery or user satisfaction.