At a Glance
- Tasks: Lead and support the Credit Control team to achieve collection targets and manage workflows.
- Company: Join a dynamic finance team at Gleeson Recruitment Group in Birmingham.
- Benefits: Hybrid work model, inclusive culture, and opportunities for professional growth.
- Other info: Embrace inclusivity and be part of a disability confident employer.
- Why this job: Make a real impact by driving cash collection performance and developing a high-performing team.
- Qualifications: Experience in credit control leadership and strong communication skills required.
We are looking for an experienced and motivated Credit Control Team Leader to join our Head Office Finance team in Birmingham. In this role, you will lead and support the day-to-day activities of the credit control team, ensuring workflows are effectively managed and collection targets are consistently achieved. You will play a key role in driving cash collection performance, reducing aged debt, managing high-risk accounts, and delivering excellent customer service standards.
The successful candidate will be an experienced credit professional with strong leadership skills, capable of motivating and developing a team while confidently handling complex customer disputes and escalations.
Key Responsibilities- Lead, motivate, coach, and support the Credit Control team to achieve daily, weekly, and monthly collection targets
- Monitor team workflows and performance to ensure operational efficiency and service standards are maintained
- Conduct performance reviews, set KPIs, and identify training and development needs
- Act as the main escalation point for complex, high-value disputes and challenging payment issues
- Monitor aged debt, assess account risk, and produce accurate reporting on cash collection and debtor performance
- Develop and implement effective debt collection strategies while ensuring compliance with Provision 29 requirements
- Build and maintain strong working relationships with internal stakeholders and external customers
- Promote a professional, customer-focused approach across all areas of the team
- Previous experience within a Credit Control leadership or senior supervisory role
- Strong knowledge of credit control processes, cash collection, and debtor management
- Proven ability to lead, motivate, and develop a high-performing team
- Excellent communication, negotiation, and relationship management skills
- Confident managing escalated customer queries and resolving complex disputes
- Strong organisational skills with the ability to manage priorities effectively
- Good analytical and reporting capabilities
- Proficient in Microsoft Office and finance systems
If you are a proactive and driven Credit Control professional looking for your next leadership opportunity, we would love to hear from you.
At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.
Credit Team Leader - Hybrid in Birmingham employer: Gleeson Recruitment Group
At Gleeson Recruitment Group, we pride ourselves on fostering a dynamic and inclusive work environment in our Birmingham Head Office. As a Credit Team Leader, you will not only lead a dedicated team but also benefit from our commitment to employee growth through tailored training and development opportunities. Our hybrid working model promotes a healthy work-life balance, while our focus on collaboration and customer service ensures that every team member feels valued and empowered to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Team Leader - Hybrid in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and credit control sectors. You never know who might have a lead on a great opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to credit control leadership. Think about how you would handle complex disputes or motivate your team, and be ready to share specific examples from your experience.
✨Tip Number 3
Showcase your skills! Bring along reports or examples of your previous work that demonstrate your ability to manage aged debt and improve cash collection performance. Visuals can really make an impact!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Credit Team Leader - Hybrid in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Credit Control Team Leader role. Highlight your leadership experience and any achievements in cash collection or team management to grab our attention!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've led teams and tackled complex disputes, showing us your personality and passion.
Showcase Your Communication Skills:As a Credit Control Team Leader, strong communication is key. In your application, demonstrate your ability to convey ideas clearly and effectively. This could be through your writing style or by mentioning any relevant experiences where you’ve excelled in this area.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Gleeson Recruitment Group
✨Know Your Numbers
Before the interview, brush up on key metrics related to credit control and cash collection. Be ready to discuss how you've achieved targets in previous roles and how you can apply that experience to help the new team succeed.
✨Showcase Your Leadership Style
Prepare examples of how you've motivated and developed your team in the past. Think about specific situations where your leadership made a difference, especially in handling disputes or improving performance.
✨Understand the Company Culture
Research the company’s values and culture. Be prepared to explain how your approach to customer service aligns with their expectations and how you can contribute to a professional, customer-focused environment.
✨Prepare for Scenario Questions
Anticipate questions about managing high-risk accounts and resolving complex disputes. Think through your strategies and be ready to share real-life examples that demonstrate your problem-solving skills and analytical capabilities.
