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- Tasks: Lead a team to enhance homeowner experiences and drive customer satisfaction.
- Company: A leading UK housebuilder committed to quality and customer care.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Why this job: Make a real difference in homeowners' lives while championing a five-star culture.
- Qualifications: Extensive leadership experience in customer care and strong communication skills.
- Other info: Join a dynamic team focused on building quality homes and changing lives.
The predicted salary is between 43200 - 72000 £ per year.
A leading housebuilder in the UK seeks a Regional Head of Customer Care to enhance homeowner experiences. This senior role involves leading a high-performing team, driving customer satisfaction through exemplary service, and collaborating across departments.
We are looking for an individual with extensive leadership experience in customer care, outstanding communication skills, and a data-driven approach. Join us in building quality homes and changing lives, as you champion a five-star culture across the region.
Regional Customer Care Lead: Premium Homeowner Experience in Penrith employer: Gleeson Homes
Contact Detail:
Gleeson Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Customer Care Lead: Premium Homeowner Experience in Penrith
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the company and ask about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent projects. Tailor your answers to show how your leadership style aligns with their mission of enhancing homeowner experiences.
✨Tip Number 3
Showcase your data-driven approach! Be ready to discuss specific metrics or examples from your past roles that demonstrate how you've improved customer satisfaction and team performance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who take that extra step.
We think you need these skills to ace Regional Customer Care Lead: Premium Homeowner Experience in Penrith
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your leadership experience in customer care. We want to see how you've led teams to success and improved customer satisfaction in your previous roles.
Communicate Clearly: Outstanding communication is key for this role. Use clear and concise language in your application, and don’t shy away from showcasing your ability to collaborate across departments.
Be Data-Driven: Since we value a data-driven approach, include examples of how you've used data to enhance customer experiences. This will show us that you can make informed decisions that lead to better outcomes.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Gleeson Homes
✨Know the Company Inside Out
Before your interview, make sure you research the housebuilder thoroughly. Understand their values, recent projects, and what sets them apart in the market. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Regional Customer Care Lead, you'll need to demonstrate your leadership experience. Prepare specific examples of how you've successfully led teams in the past, focusing on how you drove customer satisfaction and improved service quality. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Communication and Collaboration
This role requires outstanding communication skills and collaboration across departments. Be ready to discuss how you've effectively communicated with different teams and stakeholders in previous roles. Highlight any successful projects that involved cross-departmental collaboration.
✨Be Data-Driven
Since the job calls for a data-driven approach, come prepared with examples of how you've used data to inform decisions in customer care. Discuss metrics you've tracked, how you've analysed customer feedback, and any improvements you've implemented based on that data.
