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- Tasks: Support a 5* customer experience and manage customer relations effectively.
- Company: Join Gleeson Homes, a passionate team dedicated to building homes and changing lives.
- Benefits: Enjoy 26 days holiday, bonuses, health insurance, and great discounts.
- Why this job: Be an ambassador for customer satisfaction and make a real difference in people's lives.
- Qualifications: Strong communication skills and experience in customer service are essential.
- Other info: Collaborative environment with plenty of opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Gleeson Homes are recruiting for a Customer Relations Advisor, responsible for supporting the delivery of a 5* Customer Experience in the region. We are looking for people first champions, who strive to deliver the best customer experience, first time, every time. The role also requires a keen eye for detail and the ability to complete administrative tasks accurately, recording key information, enabling the team to carry out the correct action. You will work alongside the Customer Relations Manager, Build colleagues, and Customer Care Technician to ensure the delivery of an efficient and quality led aftercare service which meets both the customers and Gleeson’s high service standards.
Main Responsibilities:
- Support the Gleeson homes continuous drive to deliver 5* customer service by championing the customer journey.
- Actively support the regional sales and build teams and the wider business to meet, if not exceed, customer expectation.
- Be a proactive member of the regional Customer Care team promoting and providing a 5* customer service level within the regional operational area.
- Administer and manage all Regional complaints in an efficient and timely manner, ensuring customer satisfaction and compliance to the New Homes Quality Code/Consumer Code at all times.
- Work in collaboration with the regional team to collate the appropriate information to provide an informed, accurate and detailed response to all customer complaints.
- Answer inbound customer calls.
- Ensure all enquiries are responded to in line with SLA’s, including the management of all voicemail messages.
- Efficient management of the Customer Care email inbox.
The Ideal Candidate:
- Excellent customer relationship management skills within an online context as well as face to face setting.
- Excellent customer service communication skills, both written and verbal.
- IT literate especially in relation to Microsoft packages (Word/Excel/PowerPoint/Outlook).
- Experience working within a customer service role.
- Strong collaborative, team working and interpersonal skills.
- A working understanding of the financial implications of the methods and sequences of build.
- Extensive product, NHQC and Customer Service experience is preferable.
Benefits:
- Generous holiday entitlement of 26 days per annum + bank holidays.
- Discretionary Bonus Scheme.
- Holiday Buy Back Scheme.
- Company Pension Scheme.
- Private Medical Insurance Scheme.
- Healthshield membership.
- Life Assurance Scheme.
- Share Purchase Plan.
- Highstreet/Store Discounts.
- Development Opportunities.
Customer Relations Advisor in Penrith employer: Gleeson Homes
Contact Detail:
Gleeson Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Advisor in Penrith
✨Tip Number 1
Get to know the company inside out! Research Gleeson Homes and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their mission of delivering a 5* customer experience.
✨Tip Number 2
Practice your communication skills! As a Customer Relations Advisor, you'll need to be a pro at both verbal and written communication. Try role-playing common customer scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Network like a champ! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Gleeson Homes. Plus, it shows your genuine interest in the company!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Customer Relations Advisor in Penrith
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering a top-notch customer experience shine through. We want to see that you genuinely care about helping customers and making their journey with us as smooth as possible.
Be Detail-Oriented: Since the role requires a keen eye for detail, make sure to highlight any experiences where you've successfully managed information or completed administrative tasks accurately. We love candidates who can demonstrate their attention to detail!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that align with the Customer Relations Advisor role. We appreciate when candidates take the extra step to connect their background with our needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join the Gleeson Homes family!
How to prepare for a job interview at Gleeson Homes
✨Know the Gleeson Brand
Before your interview, take some time to research Gleeson Homes and their commitment to customer service. Understand their values and how they strive for a 5* customer experience. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've excelled in customer service. Think about times when you went above and beyond to resolve an issue or improve a customer's experience. This will demonstrate your ability to champion the customer journey, which is crucial for the role.
✨Be Detail-Oriented
Since the role requires a keen eye for detail, practice discussing how you manage administrative tasks accurately. Bring up any tools or methods you use to stay organised and ensure that information is recorded correctly. This will highlight your suitability for managing customer complaints and inquiries efficiently.
✨Prepare for Team Collaboration Questions
Expect questions about teamwork and collaboration, as you'll be working closely with various teams. Think of examples where you've successfully worked in a team setting, especially in a customer service context. Emphasising your interpersonal skills will show that you can work well with others to meet customer expectations.
