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- Tasks: Lead the customer care team to ensure a five-star experience for homeowners.
- Company: Gleeson, a company dedicated to building quality homes that change lives.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Why this job: Make a real difference in customers' lives by enhancing their homeownership experience.
- Qualifications: Proven experience in customer care leadership and a passion for exceptional service.
- Other info: Join a dynamic team focused on delivering quality and satisfaction.
The predicted salary is between 43200 - 72000 £ per year.
Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.
At Gleeson, we're proud to build quality homes that change lives - and we know that exceptional customer care is at the heart of that promise. We're looking for a passionate and experienced Regional Head of Customer Care to lead our regional customer care function and champion a five-star homeowner experience from the moment our customers receive their keys.
Head of Customer Care employer: Gleeson Homes
Contact Detail:
Gleeson Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Care
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its values. We want to show that you’re not just another candidate; you’re genuinely interested in their mission of providing exceptional customer care.
✨Tip Number 3
Practice your answers to common interview questions, especially those related to customer care. We can help you refine your responses so you can confidently showcase your experience and passion for delivering a five-star homeowner experience.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in leaving a positive impression. We believe that showing appreciation reflects your commitment to excellent customer service.
We think you need these skills to ace Head of Customer Care
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Head of Customer Care role. Highlight your experience in customer care and how it aligns with our mission at StudySmarter to provide exceptional service.
Showcase Your Passion: We want to see your enthusiasm for customer care! Share specific examples of how you've gone above and beyond for customers in the past, as this will resonate with us and show you’re a great fit for the role.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while still showcasing your personality.
Apply Through Our Website: Don’t forget to submit your application through our website! This ensures we receive all your details correctly and helps us keep track of your application. Plus, it’s super easy!
How to prepare for a job interview at Gleeson Homes
✨Know the Company Inside Out
Before your interview, make sure you research Gleeson thoroughly. Understand their mission, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the company and its commitment to exceptional customer care.
✨Prepare for Scenario-Based Questions
As a Regional Head of Customer Care, you'll likely face scenario-based questions that assess your problem-solving skills. Think of specific examples from your past experiences where you successfully handled customer complaints or improved service processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Leadership Skills
This role requires strong leadership abilities. Be ready to discuss your management style and how you've motivated teams in the past. Prepare anecdotes that highlight your experience in leading customer care initiatives and driving team performance towards achieving a five-star homeowner experience.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask thoughtful questions. Inquire about Gleeson's future plans for customer care or how they measure success in this role. This demonstrates your enthusiasm for the position and helps you gauge if the company aligns with your career goals.
