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- Tasks: Lead a team to deliver 5* customer experiences in home building.
- Company: Gleeson Homes is dedicated to building homes and changing lives in communities.
- Benefits: Enjoy 26 days holiday, car allowance, bonuses, and private medical insurance.
- Why this job: Join a passionate team focused on customer satisfaction and personal development.
- Qualifications: Strong customer service skills and experience in a related role are essential.
- Other info: Opportunities for growth and a supportive work culture await you.
The predicted salary is between 36000 - 60000 £ per year.
Gleeson Homes are recruiting for a Customer Relations Manager, responsible for leading the regional customer relations team, including Customer Relations Advisor and Technician to deliver a 5* customer experience, via customer-centric advice, guidance and support - ensuring the delivery of an efficient and quality service, the Gleeson Way. This role also plays a significant part in the delivery of a quality home to our customers through the CRM inspections that are done pre-completion. We are looking for motivational people leaders, who are able to support our Customers, our Customer Relations Advisors and Customer Care Technicians alike. A strong knowledge of New-build Homes and the Customer Care function is vital for success in the role.
Main Responsibilities:
- Support the Gleeson homes continuous drive to deliver 5* customer service by championing the customer journey.
- Actively support the regional sales and build teams and the wider business to meet, if not exceed, customer expectations.
- Inspire and develop a collegiate regional Customer Care team capable of consistently delivering high levels of performance showing clear evidence of delivering a 5* customer service and who work to and follow clearly detailed action and development plans.
- Support the regional Customer Care team to set appropriate daily, weekly and monthly individual and team priorities and targets that optimise the customer experience.
The Ideal Candidate:
- Excellent customer relationship management skills within an online context as well as face to face setting.
- Excellent customer service communication skills, both written and verbal.
- IT literate especially in relation to Microsoft packages (Word/Excel/PowerPoint/Outlook).
- Experience working within a customer service role.
- Strong collaborative, team working and interpersonal skills.
- A working understanding of the financial implications of the methods and sequences of build.
- Extensive product, NHQC and Customer Service experience is preferable.
Benefits:
- Generous holiday entitlement of 26 days per annum + bank holidays.
- Choice of company car/car allowance.
- Discretionary Bonus Scheme.
- Holiday Buy Back Scheme.
- Company Pension Scheme.
- Private Medical Insurance Scheme.
- Healthshield membership.
- Life Assurance Scheme.
- Share Purchase Plan.
- High street/Store Discounts.
- Development Opportunities.
Customer Relations Manager in Stockton-On-Tees employer: Gleeson Homes
Contact Detail:
Gleeson Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Manager in Stockton-On-Tees
✨Tip Number 1
Familiarise yourself with the Gleeson brand and their commitment to customer service. Understanding their values and mission will help you align your approach during interviews and demonstrate that you're a perfect fit for their culture.
✨Tip Number 2
Network with current or former employees of Gleeson Homes, especially those in customer relations roles. They can provide valuable insights into the company’s expectations and the day-to-day responsibilities of a Customer Relations Manager.
✨Tip Number 3
Prepare examples from your past experience that showcase your ability to lead teams and deliver exceptional customer service. Be ready to discuss specific situations where you improved customer satisfaction or resolved conflicts effectively.
✨Tip Number 4
Stay updated on industry trends related to new-build homes and customer care. Being knowledgeable about current challenges and innovations in the housing market will position you as a well-informed candidate who can contribute to Gleeson’s success.
We think you need these skills to ace Customer Relations Manager in Stockton-On-Tees
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer relations and management. Emphasise your leadership skills and any specific achievements in delivering excellent customer service, particularly in the context of new-build homes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention how your skills align with Gleeson Homes' commitment to delivering a 5* customer experience and how you can contribute to their team.
Highlight Relevant Skills: In your application, focus on your communication skills, both written and verbal, as well as your IT literacy. Provide examples of how you've successfully managed customer relationships in previous roles, especially in face-to-face and online settings.
Showcase Team Leadership Experience: Since the role involves leading a team, include specific examples of your experience in motivating and developing teams. Discuss how you've set targets and priorities to enhance customer experiences in past positions.
How to prepare for a job interview at Gleeson Homes
✨Showcase Your Customer-Centric Approach
Make sure to highlight your experience in delivering exceptional customer service. Share specific examples of how you've gone above and beyond to meet customer needs, as this aligns perfectly with the role's focus on providing a 5* customer experience.
✨Demonstrate Leadership Skills
As a Customer Relations Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've motivated and developed teams in the past. This will show that you can inspire others to achieve high performance.
✨Familiarise Yourself with Gleeson Homes
Research Gleeson Homes and understand their values, mission, and the 'Gleeson Way'. Being able to articulate why you want to work for them and how you align with their brand will set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in customer relations. Prepare for scenario-based questions where you might need to demonstrate how you would handle difficult customer situations or improve team performance.
