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- Tasks: Lead a team to deliver 5-star customer experiences in home building.
- Company: Gleeson Homes is dedicated to building homes and changing lives in communities.
- Benefits: Enjoy limitless opportunities and a supportive work environment.
- Why this job: Join a passionate team focused on quality service and customer satisfaction.
- Qualifications: Strong knowledge of new-build homes and customer care is essential.
- Other info: This role is perfect for motivational leaders who thrive in collaborative settings.
The predicted salary is between 36000 - 60000 £ per year.
Job Introduction: Gleeson Homes are recruiting for a Customer Relations Manager, responsible for leading the regional customer relations team, including Customer Relations Advisor and Technician to deliver a 5* customer experience, via customer-centric advise, guidance and support – ensuring the delivery of an efficient and quality service, the Gleeson Way. This role also plays a significant part in the delivery of a quality home to our customers through the CRM inspections that are done pre-completion. We are looking for motivational people leaders , who are able to support our Customers, our Customer Relations Advisors and Customer Care Technicians alike. A strong knowledge of New-build Homes and the Customer Care function is vital for success in the role With a wealth of knowledge, and limitless opportunities, Gleeson Homes is truly, right where you belong. Main Responsibilities: At Gleeson Homes, we\’re genuinely passionate about what we do. We invest in our people and our communities, building homes, changing lives. First and foremost, we\’re looking for an ambassador of the Gleeson Brand, who works passionately, collaborative and respectfully. As a Customer Relations Manager, you will: Demonstrably support the Gleeson homes continuous drive to deliver 5 * customer service by championing the customer journey Actively supporting the regional sales and b…
Customer Relations Manager employer: Gleeson Homes Careers
Contact Detail:
Gleeson Homes Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Manager
✨Tip Number 1
Familiarize yourself with the Gleeson brand and its values. Understanding what makes Gleeson Homes unique will help you align your approach to customer relations with their mission of delivering a 5* customer experience.
✨Tip Number 2
Highlight your leadership skills in your conversations. As a Customer Relations Manager, you'll be leading a team, so showcasing your ability to motivate and support others will be crucial during interviews.
✨Tip Number 3
Prepare examples of how you've successfully managed customer relationships in the past. Being able to share specific instances where you've improved customer satisfaction or resolved issues will demonstrate your capability for this role.
✨Tip Number 4
Network with current or former employees of Gleeson Homes. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Customer Relations Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Relations Manager position at Gleeson Homes. Understand the key responsibilities and required skills, especially the emphasis on customer service and leadership.
Highlight Relevant Experience: In your CV and cover letter, make sure to highlight any previous experience in customer relations, particularly in the new-build homes sector. Use specific examples that demonstrate your ability to lead teams and deliver exceptional customer service.
Show Your Passion: Gleeson Homes values passion and commitment. In your application, express your enthusiasm for the role and the company. Share why you are excited about the opportunity to contribute to their mission of delivering quality homes and customer experiences.
Tailor Your Application: Customize your CV and cover letter to reflect the language and values mentioned in the job description. Use keywords related to customer service excellence, team leadership, and the Gleeson Way to ensure your application stands out.
How to prepare for a job interview at Gleeson Homes Careers
✨Understand the Gleeson Brand
Make sure you familiarize yourself with the Gleeson brand values and mission. Show how your personal values align with theirs, and be ready to discuss how you can embody their commitment to delivering a 5-star customer experience.
✨Showcase Your Leadership Skills
As a Customer Relations Manager, you'll need to lead a team effectively. Prepare examples of how you've motivated and supported teams in the past, and be ready to discuss your leadership style and how it can benefit the team at Gleeson Homes.
✨Demonstrate Knowledge of New-build Homes
Since a strong knowledge of new-build homes is vital for this role, brush up on industry trends, common customer concerns, and the customer care function. Be prepared to discuss how you can leverage this knowledge to enhance customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and customer service approach. Think of specific situations where you successfully resolved customer issues or improved service delivery, and be ready to share these stories.
