At a Glance
- Tasks: Manage facilities issues, communicate with customers, and ensure timely resolutions.
- Company: Join Gleeds, a global leader in property and construction consultancy.
- Benefits: Enjoy flexible working, career growth opportunities, and a contributory pension scheme.
- Other info: Inclusive workplace committed to diversity and support for all employees.
- Why this job: Be part of a dynamic team making a real impact in healthcare and retail sectors.
- Qualifications: Strong time-management skills, attention to detail, and excellent communication abilities.
The predicted salary is between 40500 - 49500 £ per year.
Gleeds Facilities Management (FM) is currently recruiting for Helpdesk Operatives to work as part of a team providing Facilities Management services to clients within the healthcare and retail / licensed trade sector. This is a permanent, full-time opportunity based in the Gleeds Nottingham office.
Responsibilities
- Allocate tasks on to the system and allocate contractors to resolve facilities management issues.
- Direct communication with customers to ensure the end-to-end job process has been completed.
- Chase outstanding tasks and ensure resolution and update customers.
- Reply to emails and update systems.
- Follow processes to make sure that client instructions are adhered to.
- Triage incoming calls & ensure that service level agreements are applied.
- Raise jobs onto the Computer Aided Facilities Management (CAFM) system and speak with contractors to arrange attendance.
- Direct communications with customers ensuring that they are kept up to date.
- Follow through processes until jobs are completed.
- Chase outstanding tasks to ensure resolution as quickly as possible.
- Answer emails and respond to queries, ensuring that notes are up to date on the system.
- Follow processes to make sure that client requirements are met.
- Out of Hours, point of escalation (Evenings / Weekends / Bank Holidays) on a rotational basis.
As a Gleeds team member, you will have access to:
- Opportunities to develop and grow your career.
- A contributory pension scheme.
- Employee Assistance Programme.
- Flexible working arrangements.
Who we’re looking for:
To deliver the role, the candidate will need to demonstrate that they can follow processes, work in a high-volume task-oriented role, and have excellent time-management skills. You will also have a good attention to detail with the ability to problem solve, work well as part of a team, and be confident with good communication skills.
About us
Gleeds is a global property and construction consultancy with over 150 years of expertise, operating in 28 countries worldwide. From iconic landmarks to critical infrastructure, we drive innovation, sustainability and value, delivering transformative projects that shape communities and redefine the built environment. Gleeds is committed to an inclusive workplace where everyone feels respected and valued. We uphold the principles of Fairness, Inclusion and Respect (FIR) and embrace the diversity of our teams. As an equal opportunities employer, we provide support, flexibility and accessibility for all.
Senior Cost Manager in Nottingham employer: Gleeds Corporate Services Ltd
Gleeds Corporate Services Ltd is an excellent employer for those looking to make a significant impact in the nuclear and defence sectors. With a strong commitment to employee development, competitive salaries, and flexible working arrangements, the company fosters a supportive work culture that values collaboration and innovation. Located in Birmingham, with opportunities for travel to Derby, employees benefit from generous holiday allowances and ongoing training to enhance their professional growth.
Contact Details:
Gleeds Corporate Services Ltd Recruitment Team
