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For Companies At a Glance
- Tasks: Provide IT support and troubleshoot technical issues for users across the UK.
- Company: Join Gleeds, a global leader in management and construction consultancy.
- Benefits: Flexible working, 25 days leave, pension scheme, and global travel opportunities.
- Why this job: Be part of a dynamic team and enhance your tech skills in a supportive environment.
- Qualifications: Experience in IT support and familiarity with Windows, Mac OS, and Office 365.
- Other info: Great career growth potential in a collaborative and innovative company.
The predicted salary is between 28800 - 43200 £ per year.
Overview
1st Line Service Desk Engineer
Nottingham, NG2
Permanent | Full-time | Hybrid working
About this opportunity
Gleeds is an International Management and Construction Consultancy, widely recognised for their commitment to innovation, new initiatives and professional approach. Gleeds offer their clients world-class performance across a diverse range of services and sectors.
We are searching for a IT support professional or service desk engineer to join our UK Service Desk team. Working from our Nottingham office on a hybrid basis (3+ days per week in the office), you will join us as a key member of our U.K. IT team. Our dedicated service desk team currently supports approximately 1500 internal users at over 20 UK locations, providing efficient support and solutions to technical and systems issues, to all levels of Gleeds people, both remotely & in-person.
Reporting into (and with support from) our Service Desk Manager, you will be responsible for resolving incidents and requests logged with our Service Desk via email, telephone and via the self-service portal, prioritising to ensure the best service is delivered to Gleeds’ users against agreed service levels.
Responsibilities
- Acting as the first point of contact for all IT support requests via phone, email, or ticketing system.
- Providing technical assistance and troubleshooting for hardware, software, and network-related issues.
- Diagnosing and resolve problems related to desktops, laptops, printers, mobile devices, and other IT equipment.
- Escalating complex issues to the appropriate teams or specialists for further investigation and resolution.
- Maintaining accurate records of all support requests and resolutions using our internal ticketing system.
- Assisting in the deployment and configuration of new hardware and software applications.
- Providing basic user training and guidance on IT systems and applications.
- Proactively identifying recurring issues, recommending solutions to improve efficiency and reduce downtime.
- Collaborating with other IT teams to ensure the smooth operation of IT systems and infrastructure.
As a Gleeds team member, you will have access to:
- Opportunities to develop your skills, experience and exposure in a global organisation
- A comprehensive flexible benefits package
- 25 days annual leave (+ bank holidays) with buy / sell options
- A contributory pension scheme & life assurance provision
- Employee Assistance Programme
- Our global travel scholarship programme
- Flexible working arrangements
Who we’re looking for
Skills, knowledge & experience:
- Proven work experience as a Technical Support Analyst, Desktop Support Engineer, IT Help Desk Technician or similar role would be beneficial.
- Hands-on experience with Windows, Mac OS, Office 365, and Adobe software
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and troubleshoot basic technical issues
- Familiarity with remote desktop applications and help desk software
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
About us
Gleeds is a global property and construction consultancy with over 150 years of expertise, operating in 28 countries worldwide. From iconic landmarks to critical infrastructure, we drive innovation, sustainability and value, delivering transformative projects that shape communities and redefine the built environment.
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1st Line Service Desk Engineer employer: Gleeds Corporate Services Ltd
Contact Detail:
Gleeds Corporate Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Service Desk Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Gleeds and understand their values and services. Tailor your answers to show how your skills as a 1st Line Service Desk Engineer align with their needs.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Gleeds team.
We think you need these skills to ace 1st Line Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 1st Line Service Desk Engineer role. Highlight relevant experience and skills that match the job description, like your technical support background and familiarity with Windows and Mac OS.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills can benefit Gleeds. Keep it concise but engaging, showing us your personality.
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and provide effective solutions under pressure.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team at Gleeds!
How to prepare for a job interview at Gleeds Corporate Services Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows, Mac OS, and Office 365. Be ready to discuss how you've tackled technical issues in the past, as this will show your hands-on experience and problem-solving skills.
✨Practice Your Communication Skills
As a 1st Line Service Desk Engineer, you'll need to explain technical concepts clearly. Practise explaining common tech problems and solutions in simple terms, so you can demonstrate your ability to communicate effectively during the interview.
✨Familiarise Yourself with Ticketing Systems
Get to know the basics of ticketing systems and remote desktop applications. If you have experience with any specific tools, be prepared to talk about how you've used them to manage support requests efficiently.
✨Show Your Proactive Side
Think of examples where you've identified recurring issues and suggested improvements. Gleeds values innovation, so showcasing your ability to enhance efficiency and reduce downtime will make you stand out as a candidate.
