Bar Manager in Birmingham

IMPORTANT: Must be 18+, must be available to work weekends and evenings, including 31st December.

Established in 1994, our award-winning venues have been hosting events for over 30 years, including comedy, music, drag, podcasts, talks/Q&As & spoken word. We pride ourselves on a commitment to excellence & innovation in live events. We are committed to diversity and inclusion, and are keen to attract people of different backgrounds, perspectives and experiences. We particularly encourage applications from historically underrepresented communities for all roles.

The Venue: The Glee Club Birmingham is one of the longest running comedy clubs in the UK. Our main room has a capacity of 400 seated / 600 standing, and is open every Thursday, Friday and Saturday for our weekly comedy nights, as well as being available to hire to some of biggest names in comedy, music, drag, cabaret and spoken word 7 days a week.

Wage: £14.25 ph + productivity scheme, up to £1.50 extra per hour if targets are hit. Paid: Every 4 weeks. Hours: Contracted 1560 hours per year (approx 30 per week). Must be available to work on Fridays & Saturdays and 31st December. Hours vary throughout the year - 20-35 per week in autumn/winter, 15-20 over summer.

What we are looking for: We are looking for someone confident and hardworking that can capably manage a team of up to 10 bar staff. You must be good at working under pressure, capable and confident dealing with any issues that occur and be able to make quick, reasonable decisions to solve potential problems.

• Train any new staff and monitor progress.
• Retrain returning seasonal staff on any new processes.
• Implement changes where necessary to increase sales or operations, ie. cleaning rotas, training sessions, etc.
• Monitor wage spend and ensure you are appropriately staffed.
• Suggest ideas for increasing sales, profit and staff development.
• Responsible for tills, the safe and cash management - ensuring everything balances every night.
• Plan shifts so all staff know exactly what they need to be doing.
• Carry out regular line cleans.
• Maintain cleanliness of the bar and cellar.
• Ensure the bar and cellar areas are prepared for stock takes.
• Carry out regular internal stock takes.
• Adhering to licensing and safety legislation.
• Assist with stock takes and explaining and resolving any discrepancies.
• Implement good stock control.
• Purchasing and ordering stock, and working with external stock takers to ensure GP’s are met.
• Checking deliveries into the club and inputting onto relevant systems.
• Manage and record waste and guest drinks effectively.
• Have a strong knowledge of drinks and keep up with trends.
• Serve on the bar with staff, assist with clean up etc.
• Greet customers in a friendly manner, deal with any issues / complaints efficiently.
• Ensure the table service app is updated every shift and functioning correctly.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

Required Skills and Qualifications:

• Personal Licence holder.
• History of people management.
• Good verbal communicator.
• Attention to detail.
• Experience in dealing with the general public.
• Sound decision making / problem solving / information processing ability.
• Ability & enthusiasm to drive sales.
• Previous experience in hospitality and bar work.
• A confident and friendly personality and the ability to build strong working relationships with staff and rapport with customers.
• The ability to cope serving on a busy bar, managing and motivating staff.

The Venue: The Glee is an exciting and vibrant group of live comedy and music venues that have been operating successfully since 1994, and we are continuing to grow. Our close, and welcoming team is focused on providing excellent service to our customers.

Birmingham has three bars and 2 auditoriums - one 400 capacity, one 150 capacity - where we hold our live stand up comedy shows every Thursday, Friday & Saturday evening. We also host touring comedy shows and live music during the week.

Typical shift: The venue is open every Friday & Saturday and on various days during the week for tour shows. You will be expected to work most of the shows. A typical shift will start at 5pm and be done by 11pm. It is your responsibility to keep the staff motivated and to lead by example.

Productivity Bonus: We operate a discretionary productivity bonus, where if the shift hits a certain productivity score by being staffed efficiently, hourly staff working that night can get up to an extra £1.50 per hour in their pay.