Assistant Venue Manager in Birmingham

Established in 1994, our award-winning venues have been hosting events for over 30 years, including comedy, music, drag, podcasts, talks/Q&As & spoken word. We pride ourselves on a commitment to excellence & innovation in live events. We are committed to diversity and inclusion, and are keen to attract people of different backgrounds, perspectives and experiences.

Position Information

• Salary £28k-30k pa - dependent on experience and suitability for role.
• Bonus scheme available after 1 years’ service - dependant on performance.
• This role is on a full-time contract of up to 48 hours per week, subject to successful completion of a 6 month probationary period (please note weekly hours will fluctuate seasonally with demand).
• 28 days annual leave per year - none to be taken in November or December.

Summary of position and key attributes

The Assistant Venue Manager is a broad and varied role that shapes and supports all aspects of our live event operation. As a keyholder, and the line manager to the Heads of our bar, floor, kitchen, box office and technical departments you will be managing everything on an event day, and meeting the needs where necessary of the touring party & promoter, as well as venue staff and contractors. When the doors open you are the Duty Manager, and face of the venue to our customers, all while ensuring revenue targets are met and the experience is the safest it can possibly be.

The ideal candidate would have previous experience in a supervisor or management position in a live entertainment venue, or a bar and restaurant environment, with a history of driving revenues and improving the customer experience. They would be a strong problem solver who can think clearly and calmly on their feet and under pressure, as well as being a people manager who can assess our staff, talk to them with understanding and motivate them effectively. A passion for live comedy and prior knowledge of the UK comedy industry would also be beneficial, but not essential.

Main objectives of the role

• As the Duty Manager you will always have one eye on the operation of our event nights, ensuring standards of customer service, bar and food spends are as high as possible, without compromising on safety or the quality of the event we are hosting.
• Working alongside the Heads of Department, you will collaborate with them and research ways to improve our operations, our revenue streams and our safety record.
• Write the weekly rota for all our casual staff, balancing different types of shows, audience profiles, opening and close times, staff availability that requires attention to detail.
• Cost control across the business is a vital function of your role, managing expenditure on wages and seeking opportunities to make savings in any area.
• Create a welcoming environment for all acts, promoters, staff & customers, to ensure their experience is a positive one and that events are run to a high standard.

Duties and Responsibilities

• Duty Management of events, including working alongside all stakeholders, to deliver each event to the satisfaction of the promoter, our customers, police, licensing and the venue owner.
• Planning and scheduling staff on multiple-show nights and ensuring the venue operation is efficient and effective.
• Line management of heads of departments – bar / floor / kitchen / tech / security & box office.
• Writing rotas and deployment of staff for event shifts, in line with agreed budgets and expenditures.
• Helping to forecast sales revenue on a weekly basis.
• Completing and submitting accurate wage and payroll entries.
• Purchasing and ordering stock, and working with external stock takers to ensure GP’s are met.
• Checking deliveries into the club and inputting onto relevant systems.
• Recruitment and training of casual staff.
• Responding to customer feedback and complaints.
• Acting as ‘DPS’ for the Venue and ensuring that the venue operates in accordance with its legal responsibilities.
• Working to agreed operational and H&S procedures and being responsible for our operation meeting these standards during event hours.
• Co-ordinating and implementing with the Marketing Department all internal / external marketing of all events.
• Working with the Venue Manager, Operations Manager and the SMT to continually improve and develop systems.

Desired Skills and Qualifications

• Personal Licence holder
• Education to degree level
• History of people management
• Good verbal communicator
• Attention to detail
• Experience in dealing with the general public
• Sound decision making / problem solving / information processing ability
• Ability & enthusiasm to drive sales

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

Life at The Glee: Just like our venues are designed for everyone, so is our workplace. We know that we can’t possibly serve our diverse audiences without first nurturing and celebrating it in our people and that’s why we work hard to create an inclusive culture for everyone.