At a Glance
- Tasks: Manage e-commerce platforms and enhance customer experience for our premium spirits brands.
- Company: Join Gleann Mòr Spirits, a dynamic independent spirits company based in Edinburgh.
- Benefits: Starting salary of £30,000, bonus scheme, and professional development opportunities.
- Other info: Exciting opportunity for career growth in a fast-paced consumer business.
- Why this job: Be part of a growing brand and make an impact in the digital trading space.
- Qualifications: Experience in e-commerce or customer service, with strong organisational and communication skills.
The predicted salary is between 30000 - 30000 £ per year.
Company Description Gleann Mòr Spirits Company, established in 2015, is an independent spirits business based in Edinburgh, Scotland.
From our beginnings on a Leith industrial estate, we have grown to operate an extended bonded warehouse with a significant cask inventory.
Our Rare Find range showcases exceptional single malt Scotch whisky selected for its unique qualities, alongside a portfolio of award-winning spirit brands distributed globally.
Job Role As a Digital Trading Executive, you will play a key role in delivering an outstanding direct-to-consumer experience across our digital sales channels, encompassing our Scotch whisky, gin, vodka and rum brands.
Working across e-commerce platforms, digital marketing activities and fulfilment operations, you will help ensure our customers enjoy a seamless journey from product launch through to delivery.
This is a varied and hands-on role combining digital trading, merchandising, customer service, marketing support and operational coordination.
Working within the Commercial team and reporting directly to the Head of Commercial, you will work cross-functionally with colleagues across Sales, Marketing and Operations to help drive online sales while maintaining the premium standards associated with the Gleann Mòr Spirits portfolio.
Key Responsibilities Digital Trading & Merchandising
- Manage and maintain product listings, merchandising and promotional activity across our e-commerce platforms.
- Support new product launches, online campaigns and seasonal promotions.
- Monitor website performance and identify opportunities to improve customer experience and commercial performance.
- Ensure product information, pricing and digital content remain accurate and up to date. Customer Experience & Direct-to-Consumer Operations
- Deliver excellent customer service across all direct-to-consumer channels.
- Coordinate the day-to-day administration of online orders and fulfilment processes.
- Work closely with the Operations team to ensure efficient order processing and stock availability.
- Respond to customer enquiries and resolve issues in a professional and timely manner. Marketing & Commercial Support
- Execute digital marketing campaigns across email, website and social media channels.
- Assist with content creation, promotional activity and customer communications.
- Support initiatives that drive customer acquisition, repeat purchases and brand engagement.
- Contribute ideas that improve the online customer journey and overall commercial performance. Cross-Functional Collaboration
- Work closely with Sales, Marketing and Operations teams to ensure the successful delivery of campaigns and product launches.
- Maintain accurate reporting through internal systems and digital platforms.
- Support wider commercial projects and business initiatives as required. Location & Working Pattern
- Full-time position based at our Bankhead office, Edinburgh.
- Office-based with flexibility depending on business requirements.
- Occasional travel and attendance at trade or consumer events may be required.
- Salary & Benefits
- Starting
- Bonus
Scheme: Eligible following the successful completion of the probationary period and linked to clear KPIs and overall business commercial performance.
Opportunities for professional development and industry training.
Knowledge, Skills & Experience Essential Previous experience in e-commerce, digital trading, merchandising, retail operations, customer service or a similar commercial environment.
Proven experience managing Shopify or a similar e-commerce platform, including product management, merchandising and online trading activities.
Strong organisational skills with excellent attention to detail.
Confident IT user with experience of digital systems and Microsoft Office.
Excellent written and verbal communication skills.
Commercial awareness with a proactive and solutions-focused approach.
Previous experience within the alcohol or drinks industry is not essential.
Desirable Experience managing third-party sales channels and online marketplaces.
Experience using digital marketing platforms, email marketing software (e. g.
Mailchimp) or CRM systems.
Knowledge of website merchandising, product launches and online trading.
Experience within retail, FMCG, luxury goods or consumer brands.
Understanding of website analytics and customer engagement metrics.
Personal Attributes Highly organised with excellent attention to detail.
Customer-focused with a passion for delivering an exceptional online experience.
Commercially minded with an interest in driving sales and improving performance.
Proactive, adaptable and comfortable managing multiple priorities in a fast-paced environment.
Strong team player with the ability to work collaboratively across departments.
Positive attitude with a willingness to learn, develop and continuously improve.
Additional Information This is an exciting opportunity to join a growing independent spirits company at an important stage of its development.
The role offers broad exposure across digital trading, customer experience, e-commerce and commercial operations, making it ideal for someone looking to develop a career within a fast-paced consumer business.
No recruitment agencies, please
Digital Trading Executive employer: Gleann Mòr Spirits Company LTD
Gleann Mòr Spirits Company is an exceptional employer located in the vibrant city of Edinburgh, offering a dynamic work environment that fosters creativity and collaboration. As a Digital Trading Executive, you will benefit from professional development opportunities and a supportive culture that values innovation and customer experience, all while being part of a growing independent spirits business with a commitment to quality and excellence.
Contact Details:
Gleann Mòr Spirits Company LTD Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Digital Trading Executive
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✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Gleann Mòr Spirits Company LTD as a Digital Trading Executive, rub shoulders with their representatives when possible!
✨Utilise Company Resources
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We think you need these skills to ace Digital Trading Executive
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Gleann Mòr Spirits Company LTD, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
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How to prepare for a job interview at Gleann Mòr Spirits Company LTD
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In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Gleann Mòr Spirits Company LTD uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
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✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Gleann Mòr Spirits Company LTD. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
