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- Tasks: Support and maintain IT infrastructure while tackling cyber security challenges.
- Company: Join a dynamic team in Surrey, focused on e-commerce success.
- Benefits: Flexible rates, contract role, and the chance to work with cutting-edge technology.
- Why this job: Make a real impact in cyber security and enhance your tech skills.
- Qualifications: Experience in technical support and knowledge of Microsoft technologies required.
- Other info: Opportunity for growth in a fast-paced environment with a skilled team.
The predicted salary is between 28800 - 43200 £ per year.
Location: Surrey, UK (on-site at Customer office)
Type: Contract (outside IR35)
Duration: 6 Months
Start: ASAP
Salary/Rate: Flexible/Competitive Rates
Role Overview: The IT Infrastructure and Cyber Security Analyst will join the Infrastructure Team, providing support, maintenance, and implementation for the IT infrastructure. This role is essential in ensuring the smooth operation of the company’s 24×7 e-commerce business.
Key Responsibilities:
- Provide 1st and predominantly 2nd line technical support.
- Offer excellent customer service via phone, email, Teams, and face-to-face.
- Track and remediate security vulnerabilities promptly.
- Administer the internal ticketing system and handle change requests.
- Diagnose and resolve issues across user desktops and server applications.
- Monitor systems proactively to minimize downtime and identify recurring issues.
- Update internal knowledgebase with technical guides and procedures.
- Collaborate with AIG and third-party support for troubleshooting.
General Responsibilities:
- Adhere to and enforce IT security policies.
- Suggest appropriate technologies to meet business goals.
- Work closely with senior team members and IT colleagues (onshore and offshore) to support all systems and processes.
Technical Skills and Expertise:
- Strong experience with Microsoft technologies (Active Directory, GPO, Exchange, Win10 management using SCCM, WDS & WSUS).
- Good knowledge of networking (TCP/IP, VLANs, firewalls, wireless configurations).
- Experience with vulnerability scanning tools (Nessus or Qualys).
- 2+ years in a 1st line technical helpdesk role and 2nd line technical support experience.
Desirable:
- Experience in a change control environment or financial institution.
- Familiarity with virtualization platforms (VMware vSphere and ESX).
- Exposure to cloud environments (AWS, Azure).
- Experience with Microsoft Server.
- Administration of telephony platforms (Avaya, Genesys).
- Administration of mobile devices (Apple iOS).
- Scripting with PowerShell.
- Knowledge of Atlassian products (Jira).
Additional Information: Must be willing to work unsocial hours occasionally to meet customer needs. This role offers an excellent opportunity to work with a skilled team in a dynamic and challenging environment.
Infrastructure and cyber security analyst in London employer: GLC People
Contact Detail:
GLC People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infrastructure and cyber security analyst in London
✨Tip Number 1
Network, network, network! Reach out to people in the industry, attend local meetups or online webinars. You never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to infrastructure and cyber security. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Showcase your skills through personal projects or contributions to open-source initiatives. This not only enhances your CV but also gives you real-world experience to discuss during interviews.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Infrastructure and cyber security analyst in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of an Infrastructure and Cyber Security Analyst. Highlight your experience with Microsoft technologies, networking, and any relevant tools like Nessus or Qualys. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about cyber security and how your previous experiences have prepared you for this role. Keep it concise but engaging – we love a good story!
Show Off Your Technical Skills: In your application, don’t forget to mention your technical skills, especially those related to 1st and 2nd line support. If you've worked with cloud environments or scripting, let us know! We’re keen to see how you can contribute to our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at GLC People
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies, networking basics, and vulnerability scanning tools. Be ready to discuss your experience with Active Directory, SCCM, and any relevant tools like Nessus or Qualys. This will show that you're not just familiar with the tech but can also apply it in real-world scenarios.
✨Show Off Your Customer Service Skills
Since this role involves providing support via various channels, be prepared to share examples of how you've delivered excellent customer service in the past. Think about specific situations where you resolved issues effectively and kept users informed throughout the process. This will highlight your ability to communicate and empathise with users.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss how you've diagnosed and resolved technical issues in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your thought process and the steps you took to overcome challenges, which is crucial for an analyst role.
✨Be Ready for Scenario-Based Questions
Expect questions that put you in hypothetical situations related to IT security and infrastructure. Practice responding to scenarios where you need to track and remediate security vulnerabilities or handle change requests. This will demonstrate your critical thinking and ability to act under pressure.
