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- Tasks: Support and maintain IT infrastructure while tackling cyber security challenges.
- Company: Join a dynamic team in Surrey, focused on e-commerce success.
- Benefits: Flexible rates, hands-on experience, and a chance to grow your skills.
- Why this job: Make a real impact in cyber security and IT support for a thriving business.
- Qualifications: Experience in technical support and knowledge of Microsoft technologies required.
- Other info: Opportunity to work with skilled professionals in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
Location: Surrey, UK (on-site at Customer office)
Type: Contract (outside IR35)
Duration: 6 Months
Start: ASAP
Salary/Rate: Flexible/Competitive Rates
Role Overview: The IT Infrastructure and Cyber Security Analyst will join the Infrastructure Team, providing support, maintenance, and implementation for the IT infrastructure. This role is essential in ensuring the smooth operation of the company’s 24×7 e-commerce business.
Key Responsibilities
- Provide 1st and predominantly 2nd line technical support.
- Offer excellent customer service via phone, email, Teams, and face-to-face.
- Track and remediate security vulnerabilities promptly.
- Administer the internal ticketing system and handle change requests.
- Diagnose and resolve issues across user desktops and server applications.
- Monitor systems proactively to minimize downtime and identify recurring issues.
- Update internal knowledgebase with technical guides and procedures.
- Collaborate with AIG and third-party support for troubleshooting.
General Responsibilities
- Adhere to and enforce IT security policies.
- Suggest appropriate technologies to meet business goals.
- Work closely with senior team members and IT colleagues (onshore and offshore) to support all systems and processes.
Technical Skills and Expertise
- Strong experience with Microsoft technologies (Active Directory, GPO, Exchange, Win10 management using SCCM, WDS & WSUS).
- Good knowledge of networking (TCP/IP, VLANs, firewalls, wireless configurations).
- Experience with vulnerability scanning tools (Nessus or Qualys).
- 2+ years in a 1st line technical helpdesk role and 2nd line technical support experience.
Desirable
- Experience in a change control environment or financial institution.
- Familiarity with virtualization platforms (VMware vSphere and ESX).
- Exposure to cloud environments (AWS, Azure).
- Experience with Microsoft Server 2016-2019.
- Administration of telephony platforms (Avaya, Genesys).
- Administration of mobile devices (Apple iOS).
- Scripting with PowerShell.
- Knowledge of Atlassian products (Jira).
Additional Information
Must be willing to work unsocial hours occasionally to meet customer needs. This role offers an excellent opportunity to work with a skilled team in a dynamic and challenging environment.
Infrastructure and cyber security analyst employer: GLC People
Contact Detail:
GLC People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infrastructure and cyber security analyst
✨Tip Number 1
Network like a pro! Attend industry meetups, webinars, or local tech events. You never know who might be looking for someone with your skills, and a friendly chat can go a long way.
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source initiatives related to cyber security. This not only boosts your portfolio but also gives you something tangible to discuss in interviews.
✨Tip Number 3
Prepare for the interview like it’s the Super Bowl! Research the company, understand their tech stack, and be ready to discuss how your experience aligns with their needs. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to get noticed by our hiring team.
We think you need these skills to ace Infrastructure and cyber security analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of an Infrastructure and Cyber Security Analyst. Highlight your experience with Microsoft technologies, networking, and any relevant tools you've used. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about cyber security and how your previous experiences have prepared you for this role. Keep it concise but engaging – we love a good story!
Show Off Your Technical Skills: In your application, don’t forget to mention specific technical skills that align with the job description, like your experience with vulnerability scanning tools or cloud environments. We’re keen to see how you can contribute to our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at GLC People
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies, networking basics, and vulnerability scanning tools. Be ready to discuss your experience with Active Directory, TCP/IP, and any relevant tools like Nessus or Qualys. This will show that you're not just familiar with the tech but can also apply it in real-world scenarios.
✨Show Off Your Customer Service Skills
Since this role involves providing support via various channels, be prepared to share examples of how you've delivered excellent customer service in the past. Think about specific situations where you resolved issues effectively and kept users informed throughout the process.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss how you approach diagnosing and resolving technical issues. You might be asked to walk through a problem you've solved before, so think about the steps you took and how you communicated with your team or users during the process.
✨Be Ready for Team Collaboration Questions
This role requires working closely with both onshore and offshore teams. Be ready to talk about your experience collaborating with others, especially in a technical environment. Highlight any tools you've used, like Jira, and how you ensure smooth communication and workflow across teams.
