Principal Engineer I — Prepurchase Platform

Location: London, UK

Division: Ticketmaster UK Limited

Line Manager: VP Engineering, Accounts, Identity and Pre-Purchase

Contract Terms: Full-time permanent, 40h/per week

THE TEAM

The Prepurchase Platform group owns the backend services that power every fan's path to a ticket. We handle event discovery, real-time seat availability, and interactive venue experiences at massive scale, processing billions of API calls during peak on-sales. Our engineers build systems that must be fast, resilient, and available when it matters most.

THE JOB

As a Principal Engineer on the Prepurchase Platform team, you will write code, build systems, and solve hard problems hands-on. This is a systems thinking role: you will reason carefully about distributed systems tradeoffs, understand why existing designs exist before proposing changes, and act on problems without waiting to be asked.

You will lead platform modernization efforts, design event-driven architectures, and deliver systems that remain resilient during the highest-demand on-sales, working across multiple teams within the Prepurchase domain rather than within a single service area. The platforms you work on have no single correct implementation; they are a continuous series of tradeoff decisions made under real constraints. Your value comes from understanding those tradeoffs clearly and improving them deliberately, not from implementing solutions in a vacuum.

This is a hands-on technical role with no direct reports. You will write production code daily, influence technical direction, and partner with teams across Ticketmaster on cross-cutting architectural decisions. Depending on team needs, you may embed deeply within a single service area or work horizontally across multiple teams, the role flexes to where the highest-impact work is.

WHAT YOU WILL BE DOING

• Identify and act on production problems without being prompted.
• Build end-to-end, high-availability systems that handle extreme traffic spikes during high-demand on-sales without degradation.
• Lead platform modernization initiatives - migrating legacy services to cloud-native, microservice-based architectures.
• Design and implement streaming and event-driven solutions using Kafka/gRPC, enabling real-time data flow across services.
• Embed deeply in a specific service area when needed, or work horizontally across teams to solve cross-cutting problems.
• Champion resilience patterns: circuit breakers, graceful degradation, bulkheads, and auto-scaling strategies.
• Collaborate with the Enterprise Architecture team on architectural decisions and evolve engineering standards across the Prepurchase domain.
• Partner with product, security, and SRE teams to align technical decisions with business priorities.
• Drive observability improvements - ensuring services are instrumented for monitoring, alerting, and rapid incident response.
• Identify and eliminate single points of failure, improving system reliability and reducing on-call burden.
• Apply AI and machine learning tools to improve developer productivity, automate operational tasks, and enhance system capabilities.
• Evaluate and introduce new technologies that improve performance, reliability, or engineering velocity.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Proven ability to reason about distributed systems tradeoffs - scalability, consistency, availability, latency and make defensible design decisions under real constraints.
• Proven experience writing production code and building high-traffic systems at scale.
• Expertise in Java (17+); and the JVM, with strong command of JVM internals, garbage collection behavior, and performance tuning under load.
• Hands-on experience with a reactive, non-blocking framework (Vert.x, Spring WebFlux, or equivalent) and asynchronous, event-driven service design.
• Deep experience with stream processing and event-driven architecture - Kafka Streams, Apache Flink, or equivalent.
• Proven track record building high-throughput, low-latency systems where tail latency, backpressure, and memory pressure are first-class design concerns.
• Strong command of gRPC (including streaming RPC) and binary serialization formats such as FlatBuffers, Avro, or Protobuf.
• Familiarity with Data-Oriented Design (DoD).
• Experience with compact, search-oriented data structures.
• Strong grasp of microservice design, service mesh (Istio/Envoy), API contract evolution, and backend-for-frontend patterns.
• Hands-on experience with AWS (EKS) and cloud-native operations.
• Proficiency with caching strategies (Redis, CDN layer caching).
• Solid understanding of CI/CD pipelines (GitLab CI).
• Experience designing for high availability.
• Proficiency with AI/ML tools and techniques.
• Familiarity with observability tooling.
• Strong understanding of security best practices.
• Track record of leading technical initiatives across multiple teams without direct authority.

YOU (BEHAVIOURAL SKILLS)

• Systems Thinking: Understands distributed systems as a set of tradeoffs.
• Technical Vision: Anticipates platform challenges and designs systems that scale ahead of demand.
• Domain Depth: Invests in understanding systems fully before changing them.
• Ownership: Takes end-to-end responsibility for system health, performance, and reliability.
• Influence Without Authority: Drives architectural decisions through collaboration.
• Communication: Explains complex technical trade-offs clearly.
• Composure Under Pressure: Stays calm during high-severity incidents.
• Continuous Improvement: Identifies opportunities to modernize, simplify, and strengthen systems.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love.

Our work is guided by our values:

• Reliability - We understand that fans and clients rely on us to power their live event experiences.
• Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.
• Integrity - We are committed to the highest moral and ethical standards.
• Belonging - We are committed to building a culture in which all people can be their authentic selves.

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work.