At a Glance
- Tasks: Be the friendly face of our GP Surgery, managing patient enquiries and appointments.
- Company: Join a supportive team at Glastonbury Surgery in a vibrant market town.
- Benefits: Enjoy flexible hours, free parking, and access to NHS pension scheme.
- Other info: Comprehensive training provided; perfect for those eager to learn and grow.
- Why this job: Make a real difference in patient care while developing your skills in a dynamic environment.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 35000 £ per year.
We are seeking a professional, motivated, and compassionate full-time Medical Receptionist to join our busy and friendly GP Surgery. The successful candidate will be the first point of contact for patients and visitors, providing a high-quality reception and administrative service to support the delivery of patient care. This is a key role within the surgery and requires excellent communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment. You will be comfortable interacting with the public on the telephone and face to face with a professional and friendly approach. The busy working environment and diverse role presents an opportunity for someone that is eager to learn and work effectively as part of a team. You will have a comprehensive induction with full training for the role.
Working Pattern:
- Monday: 8am - 6:30pm
- Tuesday: 7:30am - 5pm
- Wednesday: Non-working day
- Thursday: 8am - 6:30pm
- Friday: 8am - 6:30pm
If you would like to discuss the opportunity or arrange an informal visit, please get in touch. We look forward to receiving your application. Please be aware, this advert may close early without notice if sufficient applications have been received.
What We Offer:
- A supportive and welcoming working environment
- Flexible working arrangements
- An opportunity to work within a well-established practice with a strong team ethos
- Free parking, access to the NHS Pension scheme and no weekend working
Main Duties of the Job:
- Provide a welcoming and professional reception service to patients and visitors.
- Manage appointment bookings, cancellations, and enquiries via telephone, online and in person.
- Process patient requests in accordance with practice protocols.
- Register new patients and maintain accurate patient records using the clinical system.
- Handle incoming and outgoing correspondence.
- Liaise with GPs, nurses, and other healthcare professionals to ensure smooth patient flow.
- Maintain strict confidentiality at all times in line with GDPR and NHS policies.
- Support the practice team with general administrative duties as required.
We have a registered list size of 14,000 patients who are expertly cared for by a comprehensive and diverse multi-disciplinary team including GPs, GP Registrars, Nurse Practitioners, Practice Nurses, HCAs, Pharmacy Technicians, administrative, secretarial & reception staff. The friendly and supportive working environment offers a structured and pleasant working day. Benefits of working for the practice include a competitive annual leave entitlement, access to the NHS pension scheme, commitment to continued personal and professional development and free on-site parking.
Person Specification:
- Personal Qualities:
- Professional and empathetic manner.
- Motivated, reliable and punctual.
- Flexible and adaptable.
- Team-oriented with a positive attitude.
- Willing to learn new systems and work within procedures.
- Demonstrates an ability to respect and value the opinions of others.
- Ability to cope with occasional exposure to frustrated/aggressive behaviour.
- Experience:
- Previous experience in a receptionist, customer service, or administrative role.
- Excellent communication and interpersonal skills, including telephone and written communication.
- Ability to work calmly under pressure in a busy environment.
- Good IT skills and experience using computerised systems.
- Strong organisational skills and attention to detail.
- Understanding of confidentiality and data protection principles.
- Ability to deal tactfully and empathetically with distressed or anxious patients and carers.
- Ability to cope with occasional exposure to frustrated/aggressive patient behaviour.
- Qualifications:
- GCSE grade 4 or above in English & Maths.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Medical Receptionist in Glastonbury employer: Glastonbury Surgery
Glastonbury Surgery is an excellent employer, offering a supportive and family-oriented work culture that prioritises the well-being of both staff and patients. With opportunities for professional growth and development in a modern primary care setting, you will be part of a dedicated team committed to delivering high-quality healthcare to a diverse community in the vibrant town of Glastonbury, Somerset.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Receptionist in Glastonbury
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Glastonbury Surgery. Familiarise yourself with their values and services. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you would handle patient enquiries or manage appointments. This will boost your confidence and help you articulate your skills effectively during the real deal.
✨Tip Number 3
Dress the part! First impressions matter, especially in a professional setting like a GP surgery. Wear smart, comfortable attire that reflects the friendly and professional atmosphere of the practice. You'll feel more confident and ready to impress!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Medical Receptionist in Glastonbury
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your values align with ours.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Mention specific duties from the job description that you’ve excelled in before, especially those related to patient care and communication.
Keep It Professional:While we love a friendly tone, remember to keep it professional. Use clear language, check your spelling and grammar, and ensure your application is well-structured. First impressions count!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Glastonbury Surgery
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Medical Receptionist. Familiarise yourself with appointment management, patient interaction, and confidentiality protocols. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role requires excellent communication skills, practice how you would greet patients and handle enquiries. You might even want to role-play with a friend or family member. Being able to communicate clearly and empathetically will set you apart from other candidates.
✨Showcase Your Organisational Skills
Prepare examples of how you've managed multiple tasks in a busy environment. Think about times when you had to prioritise appointments or handle patient requests efficiently. Highlighting your organisational skills will demonstrate that you can thrive in a fast-paced setting.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they handle challenging situations with patients. This shows your enthusiasm for the role and helps you gauge if the practice is the right fit for you.
