At a Glance
- Tasks: Manage our online store, ensuring a seamless shopping experience and efficient order fulfilment.
- Company: Join Glassworks London, a vibrant small business with a passion for customer service.
- Benefits: Competitive salary, flexible hours, and the chance to grow your skills in ecommerce.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be at the forefront of ecommerce, making a real impact on customer satisfaction and brand success.
- Qualifications: 2-4 years in ecommerce or retail management, strong leadership, and problem-solving skills.
The predicted salary is between 30000 - 42000 £ per year.
Founded in London in 2010, Glassworks London is an independent and style-obsessed fashion brand passionate about bricks-and-mortar boutiques and streamlined digital shopping. Our design-led stores and website are refreshed weekly with small runs of completely new fashion – meaning a constant feed of exciting new styles to try on, supported by the most dedicated and on-it staff-turned-stylists in the industry. With our recent store expansions and ecommerce platform, we are focused on scaling our retail and online channels – all whilst maintaining a strong design aesthetic, exceptional in-store, and customer focus.
We are looking for a proactive and hands-on Ecommerce Store Manager to oversee the day-to-day running of our online store, customer service, and fulfilment operations. This is a varied role where you will manage the digital storefront, ensure a seamless and friendly customer experience, and handle the end-to-end process of getting orders to customers on time. This position is perfect for someone who thrives in a fast-paced small business environment, enjoys wearing many hats, and is passionate about delivering both a polished digital shopping experience and outstanding service.
Responsibilities
- Manage and maintain the Shopify ecommerce site, ensuring it is up-to-date, functional, and continually optimised, introducing new tools, apps or methods where appropriate.
- Upload and enrich new product launches (descriptions, imagery, categorisation, tagging).
- Use third party software to merchandise the site, driving product discovery, cross-sells, and seasonal campaigns.
- Work closely with the marketing and brand leads to ensure that the website is visually appealing and communicating the right messages at the right times.
- Work with a digital marketing specialist to implement SEO best practices across product listings and content.
- Run weekly site checks to spot and fix errors, bugs, or broken links.
- Track and report on department KPIs including sales, fulfilment times, and customer service metrics, identifying opportunities to improve departmental performance including conversion rate enhancement, cost reduction and customer satisfaction.
Customer Service
- Be the main point of contact for customer help desk enquiries.
- Resolve issues related to orders, returns, and refunds quickly and empathetically following service standard guidelines and company policies and driving adjustments to department procedures as appropriate.
- Monitor common queries and feed insights back into product and site improvements.
- Maintain the same friendly, on-brand tone of voice that is used in the retail stores across all customer interactions.
Fulfilment & Logistics
- Lead a team of warehouse operatives in the day-to-day running of warehouse and fulfilment operations.
- Support the team to process and dispatch customer orders, goods receivable and warehouse transfers efficiently and accurately.
- Ensure that all pick, pack, and ship operations meet the required operational KPIs and that presentation aligns with brand standards.
- Manage stock levels, carry out regular inventory checks, and coordinate reorders.
- Liaise with couriers and logistics partners to troubleshoot delivery issues.
- Maintain fulfilment processes and staff planning that are both scalable and cost-effective.
- Set and uphold high organisational and operating standards in the warehouse working and supply storage areas for optimal departmental efficiency.
Job Requirements
- 2–4 years’ experience managing an ecommerce website, a physical retail store or a small scale fulfilment and customer service operation, ideally within fashion.
- Strong people management and team leadership skills with a problem-solving mindset.
- Customer-focused mindset with excellent written communication skills.
- Excellent project management skills with the ability to juggle multiple responsibilities while ensuring projects hit the required objective and are delivered on time.
- Practical experience in order fulfilment and/or stock management, and a strong interest in ecommerce platforms.
- Comfortable analysing data and using insights to improve performance.
Website Store Manager in City of London employer: Glassworks London
At Glassworks London, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. As a Website Store Manager, you will thrive in a fast-paced environment where your contributions directly impact our online success, supported by a team that values innovation and collaboration. We offer opportunities for professional growth, competitive benefits, and the chance to be part of a passionate team dedicated to delivering outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Website Store Manager in City of London
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Glassworks London are looking for when hiring for a Website Store Manager.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Glassworks London for the Website Store Manager, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Glassworks London as a Website Store Manager, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Glassworks London’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Website Store Manager.
We think you need these skills to ace Website Store Manager in City of London
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Glassworks London, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Glassworks London's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Glassworks London. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Glassworks London
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Glassworks London uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Glassworks London. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
