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For Companies At a Glance
- Tasks: Lead a dynamic retail team and manage daily store operations.
- Company: Join Glassworks, a fresh London fashion brand with a stylish vibe.
- Benefits: Enjoy a pension scheme, commission, and generous employee discounts.
- Why this job: Be part of a growing brand and make a real impact in retail management.
- Qualifications: 2+ years of retail management experience, preferably in women’s fashion.
- Other info: UK visa sponsorship available for eligible international candidates.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Founded in London, in 2010, Glassworks is a fresh London fashion brand – independent, style-obsessed and focused on bricks-and-mortar boutiques as well as streamlined digital shopping. Our design-led stores and website refresh weekly with small runs of new fashion, supported by a dedicated staff-turned-stylists committed to excellent customer service. With the recent launch of our USA ecommerce site and Soho store relocation, we are scaling existing channels and shifting production to sustainable fabrics and processes while maintaining a strong design aesthetic, a stylish in-store atmosphere and a strong customer focus.
Role: The Retail Store Manager will be highly organized and a confident self-starter responsible for managing one Glassworks retail location on a day-to-day basis. You will lead a retail team appropriate to your location and report to the Retail Area Manager. This role is suitable for someone driven to succeed in retail management, who is mature, quick-thinking and capable of handling a range of situations and personalities. No two days are the same, and as the company grows, stores will be regularly improved and performance targets elevated. You will manage the store daily, work and lead independently, and demonstrate experience that illustrates this strength. This is a unique opportunity to play a core role in driving the company to success.
UK Visa Programme: This position offers UK visa sponsorship for eligible international candidates who have completed a Masters degree in any discipline at any UK university. Applicants who want access to a UK visa and path to citizenship, now or in the future, are welcome to apply.
Responsibilities
- Managing people, brand/store environment standards and store operations to achieve daily/weekly/monthly targets and ensuring best-in-class customer service and satisfaction scores;
- Managing the retail team including regular meetings, personal development plans/appraisals, and commission/contest rewards;
- Recruiting and delivering new staff training/onboarding and ongoing staff training for new information/procedures;
- Monitoring store sales targets/KPIs and guiding the team to achieve excellent store performance in monthly management reviews;
- Planning and distributing staffing schedules to keep labour costs within budget;
- Overseeing stock delivery, stock transfer and stock room maintenance processes;
- Developing creative strategies (e.g., new product, visual merchandising ideas) to maximise the store’s role within the territory;
- Effectively managing performance and corrective action processes in conjunction with Human Resources.
Required Skills
- 2+ years of retail management experience is essential, preferably in women’s fashion. This role suits a former small boutique manager who enjoys working with small teams and delivering personal shopping experiences.
- Passion for the Glassworks London brand/products, clear styling ability, and strong communication with customers and team members.
- Ability to identify stand-out sales talent and the drive and maturity to train, develop and manage retail teams.
- Understanding of retail KPIs (revenue, ATV, UPT, profit) with a proven track record of driving store performance.
- Ownership mindset for store and team performance and initiatives that drove success.
- IT skills with comfort using and learning new technologies, including Microsoft Excel, POS systems, barcoding software, etc.; training will be provided but the candidate should be able to sort out basic technology issues independently.
Employment Perks
- Pension scheme
- Commission scheme
- Generous employee discount
- Vibrant team culture
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Retail Store Manager employer: Glassworks London
Contact Detail:
Glassworks London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Store Manager
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Glassworks' style, values, and products. When you walk into that interview, your passion for the brand will shine through, making you a standout candidate.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals, which can be a game-changer in landing that job.
✨Tip Number 3
Show off your leadership skills! Prepare examples of how you've successfully managed teams in the past. Highlight your ability to motivate others and drive performance, as this is key for the Retail Store Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Retail Store Manager
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for the Glassworks brand shine through! Talk about why you’re excited about fashion and how you connect with our style. We want to see that you’re not just looking for a job, but that you genuinely care about what we do.
Tailor Your Experience: Make sure to highlight your retail management experience in a way that aligns with our needs. Use specific examples from your past roles that demonstrate your ability to lead a team, manage operations, and drive sales. We’re looking for someone who can hit the ground running!
Be Yourself: Don’t be afraid to let your personality come through in your application. We value authenticity and want to know who you are beyond your qualifications. Share a bit about your style, your approach to customer service, or any creative ideas you have for our stores.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re proactive and ready to take the next step in your career with Glassworks!
How to prepare for a job interview at Glassworks London
✨Know Your Brand Inside Out
Before the interview, dive deep into Glassworks' history, values, and product offerings. Familiarise yourself with their latest collections and sustainability efforts. This will not only show your passion for the brand but also help you connect your experience to their mission.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed a retail team in the past. Think about specific situations where you motivated your team, handled conflicts, or improved performance. Be ready to discuss your approach to training and developing staff, as this is crucial for the Retail Store Manager role.
✨Understand Retail KPIs
Brush up on key retail metrics like revenue, average transaction value (ATV), and units per transaction (UPT). Be prepared to discuss how you've used these KPIs to drive store performance in previous roles. This will demonstrate your analytical skills and understanding of what it takes to succeed in retail management.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think about how you would handle various situations, such as a dissatisfied customer or a sudden stock shortage. Practising these scenarios will help you articulate your thought process and decision-making skills during the interview.
