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For Companies At a Glance
- Tasks: Pick, pack, and dispatch customer orders with speed and accuracy.
- Company: Join Glassworks London, a trendy fashion brand passionate about style and customer experience.
- Benefits: Gain valuable experience in a fast-paced environment with a supportive team.
- Why this job: Be part of a dynamic team that ensures customers receive their favourite styles on time.
- Qualifications: 1-2 years in ecommerce fulfilment or stock management; strong work ethic and attention to detail.
- Other info: Flexible shifts available, including weekends; perfect for students looking for hands-on experience.
The predicted salary is between 24000 - 36000 £ per year.
Founded in London in 2010, Glassworks London is an independent and style-obsessed fashion brand passionate about bricks-and-mortar boutiques and streamlined digital shopping. Our design-led stores and website are refreshed weekly with small runs of completely new fashion – meaning a constant feed of exciting new styles to try on, supported by the most dedicated and on-it staff-turned-stylists in the industry. With our recent store expansions and ecommerce platform, we are focused on scaling our retail and online channels – all whilst maintaining a strong design aesthetic, exceptional in-store, and customer focus.
THE ROLE
The Order Fulfilment & Warehouse Operative will be a proactive, responsible, and highly organized individual, playing a key role in executing the daily order fulfilment, customer support and warehouse activities within the business. You will ensure that all deliveries and B2C/B2B customer orders are processed quickly and accurately and must have pick and pack or stock management experience in a warehouse or stock room. Reporting to the Order Fulfilment & Warehouse Manager, this role is ideal for someone who thrives in a fast-paced work environment and is passionate about ensuring that all order fulfilment and customer service standards and KPIs are met.
WORK SCHEDULE
This role is based at the warehouse in Haggerston, London. The contract is for 40 working hours per week (5 x 8 hour shifts) scheduled Mondays to Sundays between 7am and 8pm. For the avoidance of doubt, weekend shifts are required and late night shifts may be required. This is a 6 month temp contract.
RESPONSIBILITIES
- Pick, pack, and dispatch customer orders to brand standards with speed and accuracy.
- Assist with courier claims for lost/damaged parcels.
- Execute inbound/outbound stock transfers (QC, organisation, documentation).
- Perform quality control checks on inbound stock and customer returns.
- Process customer returns in line with company policies.
- Assist with regular stock takes to ensure inventory accuracy.
- Handle faulty item workflows: logging, repairs, and reintegration.
- Support management with stock write-offs in line with finance/ops guidelines.
- Keep the warehouse clean, safe, and well-organised at all times.
- Support management with KPI and activity reports as required.
JOB REQUIREMENTS
- 1-2 years’ experience in ecommerce fulfilment, customer service and/or a stock room/small warehouse operative role.
- Highly reliable, with a strong work ethic and a positive attitude.
- Highly organised with excellent attention to detail and the ability to manage multiple tasks in a fast-paced environment.
- Comfortable using basic warehouse/ order fulfilment software/platforms.
- A collaborative team player who takes pride in getting things done.
- Comfortable working on your feet and able to lift and move boxes as required.
Order Fulfilment & Warehouse Operative employer: Glassworks London
Contact Detail:
Glassworks London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Fulfilment & Warehouse Operative
✨Tip Number 1
Get to know the company! Before your interview, dive into Glassworks London’s vibe. Check out their latest collections and understand their brand ethos. This will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to order fulfilment and customer service. Think about your past experiences and how they relate to the role. We want you to shine!
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed multiple tasks in a fast-paced environment. This is key for the Order Fulfilment & Warehouse Operative role, so let us see your strengths!
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready about the team or the warehouse operations. It shows you're engaged and keen to be part of the action. And remember, apply through our website for the best chance!
We think you need these skills to ace Order Fulfilment & Warehouse Operative
Some tips for your application 🫡
Show Your Organisational Skills: In your application, highlight your ability to stay organised and manage multiple tasks. We love candidates who can juggle responsibilities while keeping everything in order, especially in a fast-paced environment like ours!
Tailor Your Experience: Make sure to tailor your application to reflect your experience in ecommerce fulfilment or warehouse roles. We want to see how your background aligns with the responsibilities of the Order Fulfilment & Warehouse Operative position.
Be Positive and Reliable: We value a strong work ethic and a positive attitude. In your written application, share examples that demonstrate your reliability and commitment to getting the job done right – it really makes a difference!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Glassworks London!
How to prepare for a job interview at Glassworks London
✨Know the Brand Inside Out
Before your interview, take some time to research Glassworks London. Understand their design philosophy, recent collections, and what sets them apart in the fashion industry. This knowledge will not only impress your interviewers but also help you align your answers with their brand values.
✨Showcase Your Organisational Skills
As an Order Fulfilment & Warehouse Operative, being organised is key. Prepare examples from your past experience where you successfully managed multiple tasks or improved efficiency in a warehouse setting. Highlighting these skills will demonstrate that you’re the proactive and responsible individual they’re looking for.
✨Emphasise Teamwork and Collaboration
This role requires a collaborative spirit, so be ready to discuss how you’ve worked effectively in teams before. Share specific instances where you contributed to a team goal or helped a colleague, showing that you take pride in getting things done together.
✨Prepare for Practical Scenarios
Expect questions or scenarios related to order fulfilment processes, stock management, or customer service challenges. Think through how you would handle situations like a lost parcel or a stock discrepancy. Being prepared for these practical aspects will show that you’re ready to hit the ground running.
