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For Companies At a Glance
- Tasks: Oversee daily order fulfilment and warehouse operations while managing a small team.
- Company: Join Glassworks London, a trendy fashion brand with a passion for style and customer service.
- Benefits: Gain valuable experience in a fast-paced environment with potential for career growth.
- Why this job: Be part of a dynamic team that delivers exciting new fashion to customers every week.
- Qualifications: 1-2 years in ecommerce fulfilment or customer service, with team supervision experience.
- Other info: Flexible shifts available, including weekends, in a vibrant warehouse setting.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Founded in London in 2010, Glassworks London is an independent and style‑obsessed fashion brand passionate about bricks‑and‑mortar boutiques and streamlined digital shopping. Our design‑led stores and website are refreshed weekly with small runs of completely new fashion – meaning a constant feed of exciting new styles to try on, supported by the most dedicated and on‑it staff‑turned‑stylists in the industry. With our recent store expansions and ecommerce platform, we are focused on scaling our retail and online channels – all whilst maintaining a strong design aesthetic, exceptional in‑store, and customer focus.
THE ROLE
The Order Fulfilment & Warehouse Coordinator will be a proactive, responsible, and highly organised individual who plays a key role in overseeing daily order fulfilment, warehouse operations, and customer support activities. You will manage and support the Order Fulfilment & Warehouse Operatives and temporary staff, ensuring all deliveries and B2C/B2B customer orders are processed quickly, accurately, and to brand standards. Reporting to the Order Fulfilment & Warehouse Manager, this role is ideal for someone who thrives in a fast‑paced work environment, enjoys managing a small team, and is passionate about maintaining high operational and customer service standards.
Work Schedule: This role is based at our warehouse in Haggerston, London. We offer 8‑hour shifts Mondays to Sundays between 7am and 8pm. For the avoidance of doubt, weekend shifts are required and late night shifts may be required. This is a 6 month temp contract.
RESPONSIBILITIES
- Pick, pack, and dispatch customer orders to brand standards with speed and accuracy.
- Execute inbound/outbound stock transfers, including QC, organisation, and documentation.
- Perform quality control checks on inbound stock and customer returns.
- Process customer returns in line with company policies.
- Keep the warehouse clean, safe, and well‑organised at all times.
- Supervise and coordinate the daily activities of Order Fulfilment & Warehouse Operatives and temporary staff.
- Allocate workloads effectively and monitor team productivity to meet deadlines and KPIs.
- Provide guidance, training, and on‑the‑job support to operatives and temps.
- Ensure compliance with health & safety, operational processes, and brand standards.
- Support the onboarding and induction of new operatives and temporary staff.
- Assist with regular stock takes to ensure inventory accuracy.
- Support management with stock write‑offs in line with finance/operations guidelines.
- Support management with KPI tracking, activity reports, and operational updates as required.
JOB REQUIREMENTS
- 1–2 years’ experience in ecommerce fulfilment, customer service, and/or a stock room/small warehouse operative role, with exposure to supervising staff or temps.
- Highly reliable, with a strong work ethic and a positive attitude.
- Highly organised with excellent attention to detail and the ability to manage multiple tasks in a fast‑paced environment.
- Comfortable using basic warehouse/order fulfilment software/platforms.
- Confident communicator and collaborative team player who can motivate and support a small team.
- Comfortable working on your feet and able to lift and move boxes as required.
Order Fulfilment & Warehouse Coordinator employer: Glassworks London
Contact Detail:
Glassworks London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Fulfilment & Warehouse Coordinator
✨Tip Number 1
Get to know the company! Research Glassworks London and their unique style. When you walk into that interview, show them you’re not just another candidate – you’re genuinely excited about their brand and what they stand for.
✨Tip Number 2
Practice your communication skills. As an Order Fulfilment & Warehouse Coordinator, you'll need to lead a team and interact with customers. Role-play common scenarios with a friend to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed tasks or led teams in the past. Whether it’s through a portfolio or just some notes, demonstrating your ability to keep things running smoothly will impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Glassworks London family. Let’s get you that interview!
We think you need these skills to ace Order Fulfilment & Warehouse Coordinator
Some tips for your application 🫡
Show Your Organisational Skills: In your application, highlight your ability to stay organised and manage multiple tasks. We want to see how you can keep things running smoothly in a fast-paced environment, just like we do at Glassworks London.
Emphasise Teamwork: Since this role involves supervising a small team, make sure to mention any experience you have in leading or supporting others. We love a collaborative spirit, so share examples of how you've motivated your team in the past!
Be Detail-Oriented: Attention to detail is key in order fulfilment. When writing your application, give us examples of how you've ensured accuracy in your previous roles. This will show us that you understand the importance of getting it right every time.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Glassworks London
✨Know the Brand Inside Out
Before your interview, take some time to research Glassworks London. Understand their design aesthetic, product offerings, and customer service philosophy. This will not only help you answer questions more effectively but also show your genuine interest in the brand.
✨Showcase Your Organisational Skills
As an Order Fulfilment & Warehouse Coordinator, being organised is key. Prepare examples from your past experience where you successfully managed multiple tasks or led a team. Highlight how you maintained high standards in a fast-paced environment.
✨Demonstrate Team Leadership
Since this role involves supervising staff, be ready to discuss your leadership style. Share specific instances where you motivated a team or resolved conflicts. This will illustrate your ability to manage and support others effectively.
✨Prepare for Practical Scenarios
Expect situational questions related to order fulfilment and warehouse operations. Think about how you would handle challenges like stock discrepancies or tight deadlines. Practising these scenarios can help you respond confidently during the interview.
