Retail Style Advisor - Full Time Covent Garden in London

Glassworks London is an independent women’s fashion retailer founded in 2010, with design-led boutiques and a fast-moving product range refreshed regularly with new fashion. Our stores are not passive shop units. They are places where customers discover product, receive styling advice, build relationships with the team and experience Glassworks as a living brand.

THE ROLE

We are looking for Style Advisors to join our retail team. This is a customer-facing role in a fast-moving independent fashion business. You will welcome customers, help them discover product, support fitting-room service, maintain VM and store standards, and contribute to a warm, energetic shop-floor experience.

You do not need years of fashion experience, but you do need to enjoy people, service, pace, product and high standards.

Part-time Style Advisors are not casual support staff. Fewer hours does not mean lower selling expectations; part-time team members often work peak trade and must be strong customer-facing contributors.

KEY RESPONSIBILITIES

• Warm customer greeting and active service.

• Helping customers find pieces they love.

• Styling, fitting-room support and product advice.

• Add-ons and basket-building where appropriate.

• Product knowledge and brand confidence.

• Rails, tables, fitting rooms, mirrors and VM presentation.

• Replenishment, stockroom support and finding stock quickly.

• Till accuracy, returns support and escalation when unsure.

• Keeping the store clean, tidy and trade-ready.

• Using quiet periods to replenish, recover, learn product and improve the store.

WHAT GOOD LOOKS LIKE

• You greet customers warmly and confidently.

• You stay active on the floor and do not wait passively.

• You help customers discover product and use the fitting room.

• You support add-ons and basket-building where appropriate.

• You learn the product and explain the brand with confidence.

• You keep the store clean, tidy and visually strong.

• You ask for help when unsure rather than guessing.

• You use quiet time to improve the store.

REQUIRED EXPERIENCE & QUALITIES

• Retail, hospitality, fashion, lifestyle or customer-facing experience.

• Warm, confident communication.

• Interest in fashion, styling and product.

• Willingness to learn active service and selling.

• Good pace, reliability and team attitude.

• Pride in store presentation and standards.

• Coachability and openness to feedback.

• Availability for peak retail trade.

SELLING / SERVICE EXPECTATIONS

Style Advisors are expected to actively serve customers. This includes greeting, re-approaching, supporting the fitting room, helping customers choose pieces, learning product and contributing to store standards.

This is not the right role for someone who is:

• uncomfortable approaching customers;

• looking only for quiet task-based shop work;

• not interested in selling or styling;

• casual about attendance, pace or standards;

• unwilling to work peak trading days;

• not interested in VM, store presentation or using quiet time productively.

TRAINING AND PROGRESSION

Glassworks uses training, role play, live floor observation and release gates to confirm readiness. You will receive training in the customer journey, fitting-room support, product knowledge, store standards, safety, POS awareness and communication. Progression is based on evidence of active service, selling, reliability, standards, product knowledge, coachability and readiness for more responsibility.

WORKING HOURS: Full time (40 hours)