At a Glance
- Tasks: Lead a vibrant team, drive sales, and create an unforgettable shopping experience.
- Company: Join Glassworks London, a fast-growing independent women's fashion brand.
- Benefits: £30,000 salary plus commission, generous staff discount, and pension scheme.
- Other info: We're an equal opportunities employer, welcoming diverse applicants.
- Why this job: Be part of a dynamic brand with real ownership and international growth opportunities.
- Qualifications: Retail management experience and a passion for fashion are essential.
The predicted salary is between 30000 - 30000 £ per year.
About Glassworks
Glassworks London is an independent women's fashion brand founded in 2010. Our design-led boutiques are refreshed weekly with small runs of new-season fashion. We're growing fast, with five London boutiques, a store in Brighton and our sights set on the US. We're building a brand for the long term, and we want people who want to grow with us.
The Role
We're hiring a Store Manager for our Spitalfields boutique. A natural leader who runs the floor with energy, knows their numbers inside out, and turns every visit into a sale. This is a commercial, customer-facing role. Your focus is sales and service, building a team and a store experience that keep our customers coming back.
What you'll be doing:
- Leading from the shop floor through confident selling, styling and customer engagement
- Delivering and exceeding weekly and monthly sales targets
- Coaching your team daily to strengthen their selling, styling and conversion
- Managing team performance directly, with clear standards and honest feedback
- Recruiting and developing a team of confident, capable sellers
- Running rotas, stock and visual merchandising to keep the store trading at its best
Your KPIs:
- Weekly and monthly sales vs target
- Conversion
- ATV and UPT
- Labour cost as a percentage of sales
- Team performance against individual sales targets
Who you are:
- A natural seller, and the kind of presence customers remember
- Commercially sharp, with the experience of carrying a target and hitting it
- A confident people manager who leads with clarity and holds a standard
- Decisive, self-directed, and energised by a fast pace
- Genuinely passionate about fashion, styling and great retail
What we're looking for:
- Retail management or senior supervisory experience
- A proven track record on KPIs, with the numbers to show for it
- Strong leadership and people management skills
- Sharp commercial instinct and confident decision-making
What we offer:
- £30,000 salary + commission
- Generous staff discount
- Pension scheme
- Real ownership of a store, with clear progression as the brand grows internationally
Glassworks London is an equal opportunities employer and welcomes applications from all backgrounds.
Retail Store Manager Spitalfields in London employer: Glassworks London
Glassworks London is an exceptional employer, offering a dynamic work culture that fosters creativity and innovation in the retail sector. With a strong focus on employee development, you will have ample opportunities to grow your skills and advance your career while making a meaningful impact on the independent retail landscape in the UK. Located in the vibrant heart of London, our team enjoys a collaborative environment that values diversity and encourages personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Store Manager Spitalfields in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Glassworks London, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Glassworks London!
We think you need these skills to ace Retail Store Manager Spitalfields in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Glassworks London, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Glassworks London and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Glassworks London that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Glassworks London
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
