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For Companies At a Glance
- Tasks: Oversee order fulfilment and warehouse operations while managing a small team.
- Company: Join Glassworks London, a trendy fashion brand with a passion for style.
- Benefits: Gain valuable experience in a fast-paced environment with a supportive team.
- Why this job: Be part of a dynamic team that delivers exciting new fashion to customers.
- Qualifications: 1-2 years in ecommerce or warehouse roles, with leadership experience preferred.
- Other info: Flexible shifts available, including weekends, in a vibrant London location.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Founded in London in 2010, Glassworks London is an independent and style‑obsessed fashion brand passionate about bricks‑and‑mortar boutiques and streamlined digital shopping. Our design‑led stores and website are refreshed weekly with small runs of completely new fashion – meaning a constant feed of exciting new styles to try on, supported by the most dedicated and on‑it staff‑turned‑stylists in the industry. With our recent store expansions and ecommerce platform, we are focused on scaling our retail and online channels – all whilst maintaining a strong design aesthetic, exceptional in‑store, and customer focus.
THE ROLE
The Order Fulfilment & Warehouse Coordinator will be a proactive, responsible, and highly organised individual who plays a key role in overseeing daily order fulfilment, warehouse operations, and customer support activities. You will manage and support the Order Fulfilment & Warehouse Operatives and temporary staff, ensuring all deliveries and B2C/B2B customer orders are processed quickly, accurately, and to brand standards. Reporting to the Order Fulfilment & Warehouse Manager, this role is ideal for someone who thrives in a fast‑paced work environment, enjoys managing a small team, and is passionate about maintaining high operational and customer service standards.
Work Schedule: This role is based at our warehouse in Haggerston, London. We offer 8‑hour shifts Mondays to Sundays between 7am and 8pm. For the avoidance of doubt, weekend shifts are required and late night shifts may be required. This is a 6 month temp contract.
RESPONSIBILITIES
- Pick, pack, and dispatch customer orders to brand standards with speed and accuracy.
- Execute inbound/outbound stock transfers, including QC, organisation, and documentation.
- Perform quality control checks on inbound stock and customer returns.
- Process customer returns in line with company policies.
- Keep the warehouse clean, safe, and well‑organised at all times.
- Supervise and coordinate the daily activities of Order Fulfilment & Warehouse Operatives and temporary staff.
- Allocate workloads effectively and monitor team productivity to meet deadlines and KPIs.
- Provide guidance, training, and on‑the‑job support to operatives and temps.
- Ensure compliance with health & safety, operational processes, and brand standards.
- Support the onboarding and induction of new operatives and temporary staff.
- Assist with regular stock takes to ensure inventory accuracy.
- Support management with stock write‑offs in line with finance/operations guidelines.
- Support management with KPI tracking, activity reports, and operational updates as required.
JOB REQUIREMENTS
- 1–2 years’ experience in ecommerce fulfilment, customer service, and/or a stock room/small warehouse operative role, with exposure to supervising staff or temps.
- Highly reliable, with a strong work ethic and a positive attitude.
- Highly organised with excellent attention to detail and the ability to manage multiple tasks in a fast‑paced environment.
- Comfortable using basic warehouse/order fulfilment software/platforms.
- Confident communicator and collaborative team player who can motivate and support a small team.
- Comfortable working on your feet and able to lift and move boxes as required.
Order Fulfilment & Warehouse Coordinator in London employer: Glassworks London
Contact Detail:
Glassworks London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Fulfilment & Warehouse Coordinator in London
✨Tip Number 1
Get to know the company inside out! Research Glassworks London, their values, and their products. This way, when you chat with them, you can show off your passion for their brand and how you fit into their culture.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly message can go a long way in getting insider tips or even a referral. Plus, it shows you're genuinely interested in being part of their team.
✨Tip Number 3
Prepare for the interview by practising common questions related to order fulfilment and warehouse operations. Think about your past experiences and how they relate to the role. We want you to shine and show them you’re the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Glassworks London family. Let’s get you that job!
We think you need these skills to ace Order Fulfilment & Warehouse Coordinator in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the fashion industry shine through. We love candidates who are genuinely excited about what we do at Glassworks London, so don’t hold back on sharing why you want to be part of our team!
Tailor Your CV: Make sure your CV is tailored to the Order Fulfilment & Warehouse Coordinator role. Highlight any relevant experience in ecommerce fulfilment or warehouse operations, and don’t forget to mention your ability to manage a team – we’re looking for someone proactive and organised!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your skills and experiences. Remember, we’re busy, so a well-structured application will definitely catch our eye!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be good to go!
How to prepare for a job interview at Glassworks London
✨Know the Brand Inside Out
Before your interview, dive deep into Glassworks London’s ethos and product range. Familiarise yourself with their latest collections and understand their commitment to customer service. This will not only show your enthusiasm but also help you align your answers with their brand values.
✨Showcase Your Organisational Skills
As an Order Fulfilment & Warehouse Coordinator, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or led a team. Highlight how you maintained high standards in a fast-paced environment, as this will resonate well with the interviewers.
✨Demonstrate Team Leadership
Since the role involves supervising staff, be ready to discuss your leadership style. Share specific instances where you motivated a team or resolved conflicts. This will illustrate your ability to manage and support others effectively, which is crucial for this position.
✨Prepare Questions About Operations
Interviews are a two-way street! Prepare insightful questions about their warehouse operations and how they measure success. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your expectations.
