Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and develop multiple fashion boutiques while driving sales and performance.
- Company: Exciting independent women's fashion brand with rapid growth and US expansion.
- Benefits: Performance bonus, generous staff discount, pension scheme, and clear progression opportunities.
- Other info: Hands-on role with a focus on coaching and developing your team.
- Why this job: Join a dynamic team and make a real impact in the fashion retail world.
- Qualifications: Experience in multi-site retail or strong Store Manager ready for a challenge.
The predicted salary is between 30000 - 40000 £ per year.
About Glassworks
Glassworks London is an independent women's fashion brand founded in 2010. Our design-led boutiques in Soho, Covent Garden, Spitalfields, Shoreditch, and Brighton are refreshed weekly with small runs of completely new fashion. We're growing fast, with US expansion underway, and we're looking for people who want to grow with us.
The role
We're hiring a Cluster Manager based in our Soho boutique, with oversight of three other London stores. You'll run Soho as your home store and lead the wider London cluster, developing Store Managers and making sure every site is trading at its best. This is a hands-on, shop-floor role. You'll be selling and leading from Soho most of the week, with regular time in your other London stores. Not a back-office job. Reports to the Operations Manager.
What you'll own
- Sales and KPI performance across Soho and your three other London stores
- Running Soho day to day as the home store
- Coaching, developing, and holding Store Managers accountable
- Setting and policing standards on service, VM, and stock
- Recruitment and succession planning across the cluster
- Spotting commercial opportunities store by store and acting on them
KPIs
- Cluster revenue vs target
- Conversion, ATV, and UPT
- Mystery shop and customer experience scores
- Store Manager retention and team performance
- Stock accuracy and shrinkage
Who you are
- Multi-site retail experience, ideally in fashion or boutique, or a strong Store Manager ready to step up
- Track record of lifting underperforming stores
- Confident coach and people manager, including the hard conversations
- Commercial, numbers-literate, and quick on the floor
- Happy splitting your week between Soho and the other London stores
What we offer
- Performance bonus
- Generous staff discount
- Pension scheme
- Real ownership, with clear progression as the brand grows internationally
Cluster Manager in London employer: Glassworks London
Contact Detail:
Glassworks London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cluster Manager in London
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Glassworks' style, values, and current collections. This will not only help you stand out in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for hands-on scenarios! Since this role is all about being on the shop floor, think of examples from your past where you've successfully managed teams or improved sales. Be ready to discuss these in detail during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Glassworks team and growing with us.
We think you need these skills to ace Cluster Manager in London
Some tips for your application 🫡
Show Your Passion for Fashion: When you're writing your application, let your love for fashion shine through! Talk about why you’re excited about working with Glassworks and how you connect with our brand values. We want to see that you’re not just looking for any job, but that you genuinely want to be part of our team.
Highlight Your Leadership Skills: As a Cluster Manager, you'll be leading teams across multiple stores. Make sure to showcase your experience in coaching and developing others. Share specific examples of how you've motivated your team or turned around underperforming stores. We love seeing real-life stories!
Be Numbers Savvy: Since the role involves tracking KPIs and sales performance, it’s crucial to demonstrate your commercial awareness. Include any relevant metrics from your past roles that show how you’ve driven sales or improved store performance. Numbers tell a story, and we want to hear yours!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re proactive and keen to join our growing team!
How to prepare for a job interview at Glassworks London
✨Know Your Numbers
As a Cluster Manager, you'll need to be comfortable with KPIs and sales figures. Brush up on your understanding of conversion rates, average transaction value, and stock accuracy. Be ready to discuss how you've used these metrics in previous roles to drive performance.
✨Showcase Your Coaching Skills
This role involves developing Store Managers, so highlight your experience in coaching and mentoring. Prepare examples of how you've successfully turned around underperforming teams or stores. Demonstrating your ability to have tough conversations while still motivating your team will impress the interviewers.
✨Be Ready for Hands-On Scenarios
Since this is a shop-floor role, expect questions about your approach to daily operations. Think about how you would handle specific situations in-store, like managing stock levels or improving customer service. Showing that you're proactive and can think on your feet will be key.
✨Understand the Brand
Familiarise yourself with Glassworks' ethos and product offerings. Visit their boutiques if possible, and take note of their visual merchandising and customer service standards. Being able to speak passionately about the brand and how you can contribute to its growth will set you apart from other candidates.