At a Glance
- Tasks: Lead a dynamic retail team and drive sales in a vibrant fashion store.
- Company: Join Glassworks, a trendy fashion retailer with a fresh style since 2010.
- Benefits: Enjoy competitive pay, a fun work environment, and opportunities for growth.
- Other info: Fast-paced role with no two days the same, perfect for ambitious individuals.
- Why this job: Be part of a growing brand and make a real impact in retail management.
- Qualifications: 2+ years in retail, strong leadership skills, and a knack for customer service.
The predicted salary is between 25000 - 31200 £ per year.
The Retail Store Supervisor will be a positive, energetic, self-starter with a demonstrable track record of hitting and exceeding retail KPIs. You will report to the Retail Store Manager and help to lead a team of full and part time retail sales assistants. This role is perfect for someone with great natural sales ability who is driven to succeed in retail management and enjoys an environment where no two days are the same. You will be comfortable managing a range of personalities and situations with employees and customers alike and will have previous experience that illustrates this strength. This is a unique and exciting opportunity for an ambitious person to play a core role in driving a growing fashion company to success.
Responsibilities
- Supporting the Retail Store Manager with managing the team, store operations (including visual merchandising) and store environment to achieve sales, service, organisation, customer satisfaction and profitability goals and maintain operational standards;
- Working to develop team members by communicating and delivering positive recognition as well as performance management and corrective action as needed;
- Supporting the Retail Store Manager with new staff training/onboarding processes;
- Supporting the stock delivery, stock transfer and stock room maintenance processes as needed;
- Supporting the Retail Store Manager with supplies orders, banking, and other administrative functions;
- Supporting the Retail Store Manager and Head Office with in-store marketing activity and one-off projects.
Qualifications
- A minimum of 2 years of retail sales experience;
- Honest, hard-working self-starter with great organisational skills and a keen eye for detail;
- A proven ability to deliver excellent customer service, natural leadership skills and a track record of hitting retail KPIs;
- IT skills – comfortable using and learning new technologies, including Excel, an electronic POS system, barcoding software, etc. The successful applicant will receive training but must be a quick learner in this area and be able to sort out basic technology issues independently.
About
Founded in London in 2010, Glassworks is a fashion retailer known for its fresh style and exclusive designs. With three London stores, Glassworks is focused on maintaining a strong design aesthetic, a warm, stylish atmosphere in store and a strong customer focus whilst pursuing additional channels for growth.
Boutique Supervisor - Full-Time - Shoreditch in London employer: Glassworks London
Glassworks is an exceptional employer that fosters a vibrant and dynamic work culture in the heart of Shoreditch, where creativity meets commerce. Employees benefit from comprehensive training, opportunities for personal growth, and a supportive team environment that encourages innovation and excellence in retail management. With a focus on achieving sales goals while maintaining a stylish atmosphere, Glassworks offers a unique chance to be part of a growing fashion brand that values both its customers and its team members.
StudySmarter Expert Advice🤫
We think this is how you could land Boutique Supervisor - Full-Time - Shoreditch in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Glassworks London, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Glassworks London!
We think you need these skills to ace Boutique Supervisor - Full-Time - Shoreditch in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Glassworks London, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Glassworks London and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Glassworks London that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Glassworks London
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
