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For Companies At a Glance
- Tasks: Lead a vibrant retail team and manage daily store operations.
- Company: Join Glassworks, an independent fashion brand passionate about style and sustainability.
- Benefits: Enjoy a competitive salary, pension scheme, commission, and generous employee discounts.
- Why this job: Be part of a dynamic team that values creativity and customer experience in fashion.
- Qualifications: 2+ years of retail management experience, preferably in women's fashion.
- Other info: Thriving team culture with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Founded in London in 2010, Glassworks is a fresh, independent fashion brand â totally independent, styleâobsessed and passionate believers in bricksâandâmortar boutiques as well as streamlined digital shopping. Our designâled stores and website are refreshed weekly with new fashion pieces, meaning a constant feed of exciting new styles to try on, helped along by our dedicated staffâturnedâstylists. With the recent launch of our U.S. eâcommerce site and Soho store relocation, we are focused on scaling our existing channels and shifting our production to sustainable fabrics and processes â all while maintaining a strong design aesthetic, stylish store atmosphere and strong customer focus.
THE ROLE
The Retail Store Manager will be a highly organized, confident selfâstarter who will manage one Glassworks retail location on a dayâtoâday basis. You will lead a retail team staffed appropriately to your location and will report into the Retail Area Manager. This role is perfect for someone who is mature, quickâthinking and can handle a range of situations and personalities, and as the company grows regularly improves stores and elevates performance targets.
KEY RESPONSIBILITIES
- Managing people, brand/store environment standards and store operations to achieve daily/weekly/monthly targets and ensuring bestâinâclass customer service and satisfaction scores;
- Managing the retail team, including regular meetings, personal development plans/appraisals, and commission/contest rewards;
- Recruiting and delivering new staff training/onboarding process and continued staff training for new information/procedures;
- Monitoring the store sales targets/KPIs and managing the team and operations to achieve excellent store performance marks in monthly management reviews;
- Planning and distributing the staffing schedule while keeping labour costs within budget;
- Overseeing the stock delivery, stock transfer and stock room maintenance processes;
- Developing creative strategies (e.g., new product, visual merchandising ideas) to maximise the role of the store within the territory;
- Effectively managing performance and corrective action processes in conjunction with Human Resources.
REQUIRED SKILLS & EXPERIENCE
- 2+ years of retail management experience, preferably in women's fashion; this position is ideal for a former small boutique manager who loves personal shopping experiences.
- Passion for the Glassworks London brand/products, clear styling ability, and love of communicating with customers and team members.
- A natural ability to identify and develop sales talent, and the drive and maturity to train, develop and manage retail teams.
- Detailed understanding of retail KPIs (revenue, ATV, UPT, profit) and a clear track record of success in previous work experience.
- A clear track record of taking ownership of the performance of your store and team, including initiatives that drove success.
- IT skills â comfortable using and learning new technologies, including Microsoft Excel, electric POS system, barcoding software, etc. Quick learner who can resolve basic technology issues independently.
EMPLOYMENT PERKS
- Pension scheme
- Commission scheme
- Generous employee discount
- Vibrant team culture
JOB DETAILS
- Position: Retail Store Manager
- Location: London, England, United Kingdom
- Employment type: Fullâtime
- Seniority level: MidâSenior level
Boutique Manager - Fashion in London employer: Glassworks London
Contact Detail:
Glassworks London Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Boutique Manager - Fashion in London
â¨Tip Number 1
Network like a pro! Reach out to your connections in the fashion industry, attend events, and engage with potential employers on social media. We all know that sometimes itâs not just what you know, but who you know!
â¨Tip Number 2
Show off your personality! When you get an interview, let your passion for fashion shine through. Share your ideas on visual merchandising or customer engagement â we want to see how you can elevate our brand!
â¨Tip Number 3
Prepare for situational questions! Think about how youâd handle various retail scenarios, from managing a team to dealing with difficult customers. We love candidates who can think on their feet and come up with creative solutions.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen by the right people. Plus, it shows youâre genuinely interested in joining the Glassworks family!
We think you need these skills to ace Boutique Manager - Fashion in London
Some tips for your application đŤĄ
Show Your Passion: When you're writing your application, let your love for fashion and the Glassworks brand shine through. We want to see that youâre not just looking for a job, but that you genuinely care about our products and the experience we offer our customers.
Tailor Your CV: Make sure your CV is tailored to the role of Retail Store Manager. Highlight your retail management experience, especially in women's fashion, and any specific achievements that demonstrate your ability to meet targets and lead a team. We love seeing how you've made an impact in previous roles!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that showcases your skills and experiences without unnecessary fluff.
Apply Through Our Website: Donât forget to apply through our website! Itâs the best way for us to receive your application directly. Plus, it shows that youâre proactive and know how to navigate our digital space, which is super important for this role.
How to prepare for a job interview at Glassworks London
â¨Know Your Brand Inside Out
Before the interview, dive deep into Glassworks' history, values, and product range. Familiarise yourself with their latest collections and sustainability efforts. This will not only show your passion for the brand but also help you connect your experience to their ethos.
â¨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed a retail team in the past. Highlight specific situations where you improved team performance or customer satisfaction. This will demonstrate your ability to lead and inspire others, which is crucial for the Boutique Manager role.
â¨Understand Retail KPIs
Brush up on key retail metrics like revenue, average transaction value, and units per transaction. Be ready to discuss how you've used these KPIs to drive store performance in previous roles. This knowledge will show that you can take ownership of the store's success.
â¨Bring Creative Ideas to the Table
Think about innovative strategies you've implemented in past positions, especially around visual merchandising or customer engagement. Presenting fresh ideas during the interview will highlight your proactive approach and alignment with Glassworks' focus on creativity and style.
